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At Nourish Care we’re committed to continuously improving the accessibility and inclusivity of our technology, working towards our goal of developing a solution which truly works for everyone. We spoke to our Head of Product Design, Kate Horn, to learn more about our approach to embedding accessibility and inclusivity at the heart of our product design process.

“Accessibility and inclusivity have accidentally become a bit buzzwordy in the design world recently,” explains Kate, “and most definitely in health tech design. Why? Finally, we are all talking about ensuring that anyone can access the products we are creating. At Nourish these are not just words, they form the basis of design values that go right to our core, we are person-centred. We believe in a better life for everyone. To achieve this, we need to make sure anyone and everyone can use Nourish.”

Accessibility and inclusivity are hot topics in care technology right now, but what do those terms really mean?

“Honestly? They mean quite a lot of different things! 

“It is a common misconception that when we talk about accessibility, we are only talking about how we apply colours to designs and how we can make it high contrast. This is a factor, but it barely scratches the surface of the work to be done to make a platform, or an app genuinely accessible to anyone who wishes to use it.  

“Hold on a moment though, we are talking here about using something that is in your hand already. We need to take a step back and think about the technology and very basic level of access first and how, as designers, we can get the app into your hand or onto your desktop in the first instance. Given that you are reading this digitally, this is clearly not a problem for you but consider this; in 2022, 13-19 million people in the UK over 16 lived in a state of digital poverty. That means they did not have the tech, skill, or resources to fund internet access on one or more occasions a week.  

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“So, before we’ve done any designing, we need to think about the technology that is being used by the people we are designing for.”
Kate Horn Head of Product Design

We cannot just build for the latest and most shiny versions of everything. Accessibility means we need to think about making sure what we create is available to everyone. In a way which does not exclude people, starting at the point of access and empowering them to enjoy the full experience of the platform.

“Inclusive” needs to go even further and it is worthy of a blog post on its own. For now, I want to touch on the importance of ensuring that inclusivity extends to individuals feeling genuinely included, seen and represented within our platforms.

How then do we approach design at Nourish to be accessible and inclusive?

First of all, we aim for the highest possible standard. There is a framework for accessibility in digital design for us to follow called WCAG. Within this there are levels, the highest of which is standard 2.2. This is what we strive to achieve. Standard 2.2 covers everything from the use of text, audio, layout, contrast, colour, platform adaptations, use of imagery, operational considerations, inputs, consistency of design and ensuring the platform is robust. And that’s just to start!

It is a solid start, however, a framework does not go far enough for accessibility and it doesn’t answer the requirement for inclusivity. To achieve this, there are several other elements to consider, starting with words.

Words are a powerful way for us to be both engaging and human, when used correctly. They are also one of the quickest ways for us to disconnect people from Nourish. If we describe areas of the platform or tasks using inhuman or technical language you first have to understand what we really mean and then have to choose if you really want to do it. We’re to make things simpler for you, not more complicated! So, step one for us is to speak in common English and start to create a comfortable experience.

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“Great design should be comfortable, like pulling on your favourite jumper and jeans – you shouldn’t have to think about it.”
Kate Horn Head of Product Design

Next on that list is understanding who we are designing for. This requires us to become so embedded in the health and care sector that we are a part of the furniture. Great insight means we understand the everyday challenges the people who are using our platform experience. This ensures we craft experiences for our platforms that work to solve these problems in a way that is comfortable for everyone.  

How do you focus on solutions that work for everyone? 

Throughout this blog I have used the words “anyone” and “everyone”. These are crucial terms for defining our approach. Typically, designers aim to design for the bell curve, that is, the biggest group of users.  

We simply cannot do this in health and social care. We have to step back and design solutions that truly work for anyone. This “flattening” of the curve is really important. It goes to the core of what we work to achieve as a company and the heart of our values as a design team. We want to create technology to truly wrap around the user in a great experience.

So what does this mean for the Nourish platform?

As users of Nourish will know, we’re continuously improving the accessibility and inclusivity of the platform, these really aren’t just buzzwords to us. We are working towards our goal of creating a system which can be easily used by anyone. There’s always more that can be done but by keeping these principles and our users at the heart of our design processes we are able to keep our person centred goals firmly in sight. 

Book a demo to find out more about Nourish and how we can work with anyone, and everyone in your community. 

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Social care is in a state of change. Care providers tasked with being the steady hand through this change have consistently risen to the challenge. Despite having little control over the changes as they happen. At Nourish Care we are embracing this change by working with our users to develop a social care future we are all proud of.  With increasing standards, new regulations and extended funding availability it is clear now why so many care providers are embracing change themselves and switching to Nourish.  

A Multitude of Choices

Care providers have a wealth of options when choosing a digital partner. Under the original standards for the NHS Assured Solutions List (ASL) there are 24 Digital Social Care Records (DSCRs) to choose from. That’s without mentioning the systems who don’t reach these standards. The ASL is enjoying notable success so far, as it continues to work towards its target of 80% of care providers on DSCRs. Digitisation is widespread through social care now. To the point that many care providers are shopping around for a better system to match their service

The ASL was always intended as a starting point for the digitisation of social care. The Department of Health and Social Care has announced the second step of this journey, with the recent release of the 14 new standards for DSCRs on the ASL. We are one of the few providers to have achieved all 14 of these standards. You can read about the specifics of the standards here. 

Our New DSCR Standards

The Well-Rounded Option

We are the largest software supplier to have achieved the new standards. As well as being one of the first to get listed on the ASL following its initial launch. Our legacy of forward thinking and innovation consistently aligns us with the future direction of the social care sector. We are proud to be working closely with key decision makers in health and social care.  

We support care in a huge variety of settings. Including older person’s care, nursing, home care, learning disabilities, dementia, supported living, assisted living, substance abuse, mental health, children and young people and more. Each care setting is unique, and each care setting requires specific understanding to support effectively. 

Our experienced and understanding customer success and support teams will work with you to make sure our system fits your service. Whatever your needs are, and whatever they may become in the future.  

Sense and Scalability

Once you switch to Nourish, we are with you every step of your journey. Should your journey lead you to new business opportunities we are the best equipped software supplier in social care to support your expansion. Whether you are focussed on a single type of care or support a range of different needs. 

You can also scale your functionality as desired, thanks to our comprehensive partnership programme. The programme unites key best-in-class innovators like Camascope for eMAR, Radar for incident management and PainChek for pain management. All while keeping a finger on the pulse for emerging technologies that will substantially impact the social care sector. 

Additionally, we offer more in-depth data packages called ‘Insights’ and ‘Analytics’. These features provide a much richer insight into the data gathered across your service. Perfect for larger care providers who collect vast swathes of information every day, but have no clear way to transform this potential into insightful, actionable information. 

The New Root of Inspections

The Care Quality Commission’s (CQC) rollout of their new Single Assessment Framework (SAF) is enduring some understandable teething challenges. Initialisms aside the ambition of the project remains clear. The regulator wants to streamline processes and better respond to the needs of the people who draw upon care.  

We facilitate these new developments as effectively as possible. We work with organisations like the Care Software Providers Association (CASPA) to share our voice and insights on the development of digital social care with key decision makers in local and national government. Our work on alignment with #socialcarefuture helps to guide the future of our system as much as they guide the future of the wider care communities. Socialcarefuture are the co-authors of the ‘I/We Statements’ that define the SAF scoring.  

Switch to Nourish

There is always something new to be considered, a fresh function to be explored or a new piece of legislation to be adhered to.  

We cannot know the future; all we can do is prepare for it. We have read the tea leaves, built our houses from stone and made hay while the sun shone. All so we can continue to lead the way in digital social care, through innovation, understanding and collaboration

Social Care is in a state of change, and with that ever-present uncertainty comes a great opportunity. Switch to Nourish today and take control of your change, with your team, your service and your community.  

Find out more about switching to Nourish

We all understand the importance of valuing and respecting those we care for, when we speak about how you can truly deliver dignity in care, it might be hard to conjure up an exact idea of what that really means or looks like. Luckily Dignity in Care has come up with the 10 Dignity Do’s – an easy list that describes the values and actions of a high-quality care service that respects and upholds people’s dignity to the highest standard.

The 10 Dignity Do’s

  1. Have a zero tolerance of all forms of abuse
  2. Support people with the same respect you would want for yourself or a member of your family
  3. Treat each person as an individual by offering a personalised service
  4. Enable people to maintain the maximum possible level of independence, choice and control
  5. Listen and support people to express their needs and wants
  6. Respect people’s right to privacy
  7. Ensure people feel able to complain without fear of retribution
  8. Engage with family members and carers as care partners
  9. Assist people to maintain confidence and positive self-esteem
  10. Act to alleviate people’s loneliness and isolation

What are Dignity Champions?

A Dignity Champion is a person who believes that being treated with dignity is a basic human right, not an optional extra. They believe that care provision must be: compassionate, person-centred, efficient and effective, and are willing to take action in order to achieve this.

“I have handed out Dignity in Care 10 Point ‘Dignity Do’s’ Cards to all staff in my care home – each time we have a team meeting we focus on one of the 10 Dignity Do’s and discuss what we can do to meet that challenge. Each meeting results in us making changes to the way we provide care.”

– A Dignity Care Champion

What does a Dignity Champion do?

Dignity Champions are those in a care organisation that champion and uphold the 10 Dignity Do’s, as well as advocate and share the importance of dignity in any form of care. This includes:

Where can you find out more about the 10 Dignity Do’s and becoming a Dignity Champion?

You can find out more about becoming a dignity champion and the 10 Dignity Do’s by visiting Dignity in Care’s becoming a champion or register page. Another helpful resource is the Dignity Champion’s Toolkit for Action, which includes actionable insights, ideas and advice for people in a range of different care roles to help make a difference and bring dignity to care.

How can Care Organisations offer a more personalised service?

There are many ways that the Dignity Do’s can help care groups, teams and organisations improve their level of care and adapt to offer a continuously improving level of service. Championing the Dignity Do’s is only the start, we believe that in order to provide the highest quality care, moving to digital care planning enables you to create personalised care plans, record care accurately at the time of providing care and understand and act on trends about those you care for. By using digital, you can be much more efficient and spend more time providing person-centred, quality care.

To find out how care software and technology can be used to enhance your care service, or help you to better care for those you support, book a demo or get in touch with the team.

Thank you to Warrington Community Living for sharing the following article on their website. We love hearing how Nourish‘s digital platform  is helping and improving care services across the country!

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Elizabeth Lodge is a well-established and family run residential care home based in Alverstoke, Gosport.  It has a team of twenty-seven lovely staff, devoted to looking after 18 individuals, the majority of whom have some form of cognitive impairment.

Nourish has been a partner of Elizabeth Lodge since 2016, and have been able to see them flourish through going paperless. I spoke with Emma Curtis, the manager of Elizabeth Lodge & Amelia Pullinger, the deputy manager to discuss all things Nourish. Amelia was previously a bank staff carer alongside studying for about eight years, before becoming a deputy manager in February 2019.

How were the daily notes recorded at Elizabeth Lodge when you first joined?

We used to have these big paper folders of paperwork, which we would all have to sit down and go through at the end of every shift. Things would often get missed out, because by the time they’ve sat down to write their notes at the end of a long shift, people would forget things.

How has Nourish been different to the paper-based method of recording notes?

Although we did log things in the paperwork, they were not as detailed as what we have now on Nourish, as we now have the day grouped into all the different care interactions. Before it was just text. Because Nourish enables you to record things as you go, it is more thorough and more detailed.

How have you experienced recording at the point of care?

The mobile handsets have definitely cut down our time on writing. The younger staff, who are used to using their phones, just think it’s brilliant, but there was a learning curve. For some of the older carers, it did cause anxiety and it was a big change.

Have these perceptions of technology changed over the time of using Nourish?

Definitely, one of the biggest challenges was people who were nervous about technology and didn’t want to change. This did take time, but now they’re more confident using it.

David, our Head of Account Management at Nourish, has worked closely with the team at Elizabeth Lodge over the years and has seen first-hand how they’ve developed: “As an early adopter of the Nourish system, the care team at Elizabeth Lodge have embraced all sorts of changes within the home and have our full support. Three years on, we are really pleased that Elizabeth Lodge continuing to have a strong partnership with Nourish.”

To find out more about how Nourish can benefit your care service, book your free personalised demo today!

In the residential care home sector, completing paperwork has long been a laborious task, often left until the end of shifts. This was certainly the case at family-owned Richmondwood Residential Care Home in Charminster. But when you walk through the homely hallways and into the lounge today, there’s no frantic scribbling to be heard; only the sound of happy chatter, the hum of Dickinson’s Real Deal and the occasional chirpy bark from Sophie, one of the resident’s Toy Poodle.

The carers station is free of piles of paperwork. They are instead going about their daily care with smiles on faces and small devices in hands.

Before Nourish

Like any care home, Richmondwood used to have hundreds of paper records to complete, update and store. Care plans, risks assessments, daily notes, weight charts, fluid charts, nutrition charts; the list seemed endless.

Carers would have to sit down at the end of their shift and spend at least half an hour writing their notes, taking precious time away from the people they were caring for. Lucy Glazer, who co-manages the home with her sister Holly, said: “They would have to free write a paragraph about the care provided in the morning, afternoon and evening covering everything from assistance required and food and fluid intake to mood and activity involvement. They would then need to store these in various different folders; folders which senior carers would later have to sift through in order to review and update the required care plans.”

For Lucy, going digital was a no-brainer but Holly wasn’t so sure.

Going paperless concerns

“I was very hesitant about moving from paper to electronic records,” said Holly. “I’ll admit I’m somewhat of a technophobe and liked the comfort of having something I could physically touch. You knew that if you wrote something down in ink, you could always see it. Of course, a piece of paper could be lost or damaged, but I was just worried about records being deleted.”

Fortunately, Lucy was very thorough in her search for a supplier and knew exactly what she wanted from a digital system. When she came to understand who Nourish Care were and what our system could do, she set about alleviating her sister’s concerns.

“I’d been super keen to go digital for ages but nothing was right in the market,” added Lucy. “When I discovered Nourish Care, their solution was just what I was looking for. It would allow our senior management team to create digital care plans and our carers to make their daily notes on the go with small handheld devices similar to Smart Phones. Being completely secure, nothing could be deleted and everything was instantly searchable in one place. It was great.”

Working closely with the team at Nourish Care, Lucy and Holly were able to configure the system so that their care plans and daily notes were tailored to the care they provide at Richmondwood and to the individual residents’ needs. Carers now see a personalised timeline of care tasks for each resident, so that they can easily see which tasks are due when and add in the care notes directly after the care is provided; either by typing or talking into the device.

The impact for Richmondwood

Having all of the information accurately recorded in real-time and instantly accessible means that the carers in the home are kept informed of any changes throughout a shift. Not only does this save the carers time, but the senior management team too. Lucy and Holly now see a real-time overview of their home and can search for notes at the click of a button. This makes dealing with external enquiries from health care professionals, family members and CQC inspectors that much simpler.

Care plans are now also reviewed more frequently, because all the information from the carers automatically feeds into the plans and reports can be generated instantly; changes in health or mood are therefore more easily tracked. The quality of the information recorded has improved significantly and as a result, so has the quality of care provided.

Lucy said: “The biggest difference is knowing more. We now record more data than we ever did before and therefore we have more knowledge. It’s definitely improved accuracy. Just being able to manage fluid charts more effectively has had a huge impact. We can input residents’ fluid requirements individually and then a reminder will pop up on the system every couple of hours with fluid levels. It’s the same with MUST scores too. Before, you only had to make one tiny mistake in the equation for the score to be wrong, but that’s all done automatically. It’s amazing.”

Since using the Nourish Care System, the team at Richmondwood have freed up an entire cupboard, which once stored paperwork, and filled it with games and puzzles for the residents. They’ve saved financially on shredding costs, and deciphering hand-written notes or spilling coffee on paper forms are no longer issues. More importantly, they have improved the quality of care they are able to provide and the residents and staff are happier for it.

Lucy added: “There has been a benefit at every level. Yes, it saves time, but it’s what we are able to do with that time that really matters. Physical care and human interaction can never be replaced and the idea of using technology is to give carers more time to actually care. Using Nourish Care’s system also provides Holly and I with peace of mind as we can access the information from anywhere, even when we are not in the home, and provide support to the team if we need to.”

To find out more about how Nourish can benefit your care service, book your free personalised demo today!

This week it’s Nutrition and Hydration Week, where people are encouraged to raise awareness of the health benefits of eating enough of the right foods and drinking enough of the right fluids. A message which is of great importance in the world of care.

Being well-nourished and hydrated contributes significantly to someone’s overall physical and mental wellbeing, and the risk of malnutrition and dehydration only increases as we get older, as do the consequences. So it’s an important topic in care of all shapes and sizes and something that every care service or provider should bear in mind.

Here are three ways that the Nourish digital care management system can help care providers to effectively monitor the food and fluid intake of the people they care for; minimising the risks of serious health problems, encouraging good health and making it easier to provide a more personalised service.

1. Monitor and report fluid intake

Maintaining good hydration is incredibly important for a number of reasons; not least because it aids digestion and gives people strength, but also because it can significantly minimise hospital admissions, in the event of falls for example.

With the Nourish fluid intake tool, care teams can set fluid targets for an individual based on a number of individual factors including;

The amount and type of fluid offered and drank can be recorded throughout the day, and total intake will be automatically calculated to show how close to the target an individual is.

To encourage regular fluid intake, checks can be diarised so that care teams will be alerted throughout the day if someone is seen to not be drinking enough because it hasn’t been recorded, furthering to support care teams and help them work smarter, not harder, to provide those in their care with the hydration they need.

Reports can also be generated using data collected over longer periods of time, to help care teams identify if there has been a reduction in fluid intake, and therefore investigate the reasons as to why this might be and flag any potential issues with those they support.

This functionality can also be replaced by a fluid in and fluid out tool if the passing of urine needs to be recorded, for people who may suffer from fluid retention for example.

2. Easily record meal preferences and consumption

Care providers who have adopted the Nourish system no longer have to record lengthy and time-consuming written notes on what a service user has eaten throughout the day. Our software features remove the need to try and remember what was eaten and when it was eaten as this information can be recorded at the time the meal was given.

To save even more time, the Nourish system can be configured so that four-week menus are built in, enabling carers to select which specific meal was provided from a drop-down list rather than making them have to type out the details.

Carers are also able to record how much of the meal was eaten, whether the service user enjoyed it and if they required any assistance. All of this information is reportable in a graph format, so that again, trends can be tracked and any issues can be raised.

Finally, food preferences, dietary requirements and allergy information is clearly visible to ensure the correct type of meal is given and there are never any mistakes, another way our systems are designed to help carers provide the highest quality of care possible.

3. Complete and analyse MUST scores

Our elderly population is particularly at risk of malnutrition as the ability to chew and swallow can decrease with natural ageing, health changes and poor oral and dental health. As well as ensuring a varied and healthy diet, care teams should use the Malnutrition Universal Screening Tool (MUST) to help establish whether there is a nutritional risk.

Within the Nourish care system, carers can record MUST scores using the BAPEN scale in just three clicks of a button, all previous or historical numerical data is pulled through from previous scores, migrating the information to eliminate the need for manual calculation and reduce the risk of human error.

These can be scheduled at regular intervals so that care teams are alerted when MUST assessments are due. Reports can also be generated quickly and easily that compare previous records within an unlimited time frame, allowing for the identification of any decline or improvement as well as trends and insights based on this.

More than just nutrition and hydration management

With fluid intake, meal preferences and consumption, and MUST scores all recorded/stored in one place and instantly available, updating nutrition and hydration care plans has never been easier or more effective.

To find out how our care software for real-time care planning, as well as our daily notes can enhance the amount of information you can record and help to improve your quality of care, get in touch to book a demo with the team.

This post is by Mabel Lazzarin a User Experience (UX) designer from Nourish who focuses on developing the technology we use for use in social care and home care settings. It was originally posted on Medium and we thought it would be good to share it with you here, as she is helping to shape the way that we evolve our design system for home care.


Challenges and investigations

The world is getting older. The number of older people is growing faster than in any other age group. A combination of low birth rates and longer life expectation is driving the ageing process. This scenario forecasts reduced labour forces, lower investment rates, while expenditure in health tends to increase strongly.

Changes in our society also may raise the pressure on hospital admissions and primary care. Whilst in the past it was part of a cultural tradition that older people rely on family and friends to help out with everyday needs, from shopping and help around the house to a conversation. In an urban or nomadic context, these networks may be less reliable. So attention has turned to how support of this kind can be better provided, sometimes by paid professionals, sometimes by volunteers and sometimes through time banks and exchanges. How might we create better experiences to engage a networking of care?

“People helping themselves, one another and health services represents a set of new social movements for health: changing the basics of how the health system approaches the prevention and management of health, in particular long–term conditions.” The NHS in 2030, Nesta

How could digital technology help?

Emerging technologies are transforming the way people engage with their own health. Patients and carers are increasingly using mobile technology to research information online, share experiences, identify treatment options, rate providers and help to anticipate diagnoses.

Most of these solutions are focused on a younger population. Small buttons, fiddly controls,and unnecessarily complicated interfaces can all be barriers to older users. Certain fears regarding technology due to expenditure of a large amount of money with a low benefit return, breaking the equipment or doing something wrong, could also generate anxiety and frustration for the elderly audience.

The lack of solutions designed especially for elderly people reveals a potential unexplored field to investigate. How digital technologies can bring scale to innovative projects that help older people overcome the constraints of location, mobility or lack of memory. How design could adopt a more holistic approach and explore a flexible ecosystem, integrating technology with elements that are already part of these people’s routine.

Mind map of existing solutions vs basic human needs

Map of existing solutions x basic human needs

Some examples of companies working to build the confidence of older people and their carers in using digital tools to improve their quality of life:

Celebration of life

Nesta recently launched Dementia Citizens, a platform that brings together researchers and those affected by dementia to help find ways to improve care. They started with two new apps:

The idea is to gather information submitted through the apps and from questions and feedback sent to the users.

Tech facilitation

Breezie created a senior-friendly tablet solution in partnership with Samsung. Designed to promote practical and social well-being in ageing populations. With simplified versions of everyday services such as email, games, music or video calls.

The digital inclusion could mitigate the feelings of social isolation and the loneliness, which contribute to better long-term mental and physical health.

Artificial intelligence and prospective memory

Nightingale is a speculative healthcare service created by Method. They have been experimenting with Artificial Intelligence, connected devices (IOT), as well as exploring the value of data as a raw material for design. The result is a software platform to help improve the persistent challenges associated with treatment adherence.

Connected objects

The use of technology to monitor changes in patients’ health status outside of conventional clinical settings has increased the potential for remote monitoring through IoT, apps and wearables. However on another hand, there is a big discussion about the balance between data analysis and privacy. What is the minimum information needed to provide a better assistance?

An interesting case of a non-intrusive solution is Howz. It is a mix of inputs from patient’s network of care and data collected from low-cost sensors. It tracks daily patterns on electrical, lights, heat and movement activities, and send alerts to the family when it spots anomalies. By tracking the use of everyday objects and points of contact it is possible to help a frail elderly, their personal networks, families, hospitals, social and other services stay connected through their daily routine.

Biosensors

Recent advances in the development of bio-sensing wearables are extending their capability to move beyond simply tracking activity. New products are able to monitor continuously a broad range of physiology (from posture to brain activity) and convert this information into outputs, through advanced connectivity and computing power.

GSK and Verily are examples of investors in bioelectronic medicine, a relatively new scientific field that aims to tackle a wide range of chronic diseases using miniaturised, implantable devices that can modify electrical signals that pass along nerves in the body, including irregular or altered impulses that occur in many illnesses. This new technology could impact the treatment of certain chronic conditions such as arthritis, diabetes and asthma.

Support to carers

The circle of care could be integrated by family, friends, volunteers, local community, professional carers. This process could significantly change relationships, putting both caregiver and loved ones in new contexts. Chronic or long-term conditions among care recipients seem to be particularly likely to cause emotional stress for caregivers.

It is a challenge to  balance a personal life and a person’s needs. Some companies are working to offer better information and advice from those who have faced the same situation. Unforgettable, for example, offers support to people with dementia and memory loss. New ways of connecting to professional carers, as Honor or HomeTouch can create new scenarios of mixing care support, alleviating the responsibility of a unique caregiver.

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Honour

What is next?

More than technology and existent solutions, it is important to go deeper about the home care routine, expectations, decision points, challenges, fears, motivations and achievements from different perspectives. At Nourish we are exploring new ideas for a better home care assistance through research: listening, observing, investigating people’s story and real needs.
If you want to be part of this journey. We would love to hear from you!

At Nourish we don’t take the typical path when it comes to care plans. Rather than telling care providers how they ‘should’ go about their care planning, we prefer to learn how they like their own care plans built. We know that care plans are not a one-size-fits-all exercise. There are a whole host of good reasons for care providers to adopt different styles in the care plans they choose to use.

How is a robust care planning template created?

Much has been written about how care plans should be put together. But ultimately, the structure of the care plan template needs to be decided by the senior team of the care provider (including its owners) who will set how the service should be led and by the care managers who will conduct service delivery day to day.

Care planning isn’t just about documents, its about shared journeys with each person

Although it is tempting to shrink the care planning exercise to a structure of needs assessments, a list of support services and the risks involved; good care providers are increasingly recognising that a good care plan covers a representation of a person as a whole. This means they need to cover their wants as well as their needs, their abilities as well as their frailties.

Recognising the person’s life beyond their clinical conditions and frailties is an essential part of providing person-centred care and support that truly maximises a person’s quality of life at every stage of their lives.

Getting this information goes well beyond an admission interview, or a comprehensive assessment; getting to know a person takes time, and people change their preferences and habits. Care planning is part of all interactions with the person and their close circle of support, family and close friends, not just at discrete times.

Care providers are different and so is their care planning

Some care providers may prefer to tackle recovering mobility with garden activities, others will focus on dancing, this will allow different care providers to resonate with different clients. This is why care plans cannot be the same for all care providers. Because care providers decide, which services to provide and together with their team decide how they are provided, how they are adapted to each individual’s wants and needs, the care planning framework must support the team in this journey.

Fundamental building blocks to a robust care planning framework

The building blocks you need to consider when building each care plan include:

In a modern care planning framework, people receiving care have the ability to continuously give feedback about their care, as well as help to improve and adapt the care they receive. This includes the ability to manage consent, allow a next of kin and other informal carers to record relevant notes, raise warnings and alarms, as well as help to stay involved in the care of the person.

Interactions in someone’s day to day care are typically recorded by carers as daily notes. However increasingly, there is information from connected devices, Telehealth or Telecare equipment, wearables and internet of things (IoT), as well as notes from relatives and volunteers outside of the care provider’s organisation. All of this information, when managed digitally, can be used to automatically update care plans, trigger reviews and enable care managers to have the best possible representation of the context of the person and their care, and feel reassured by the clarity of transparency of the quality of the care being provided.

How can Nourish help with your care planning?

Nourish is designed to support organisations in transforming how care information is managed, with radical improvements to the operation of care services and continuous improvement to care delivery. To find out more please don’t hesitate to get in touch.

We’re going to be attending this year’s Health Plus Care show held in the Excel, London from the 29th to the 30th of June. Billed as the largest national integrated care conference, we’re hoping the event will be a big one for the industry and will be showing off our care management system on stand Q30.

Health Plus Care aims to bring together four different shows, which means that over 9000 attendees from the NHS, care providers, public health and local authorities will be visiting across the two days.

We’ll be demonstrating how Nourish empowers carers and health professionals in almost all health settings, and offering some yummy treats for hungry event goers too. This year we’re also offering one lucky care professional a fantastic spa weekend. All you have to do is visit the stand and talk to the team to find out more.

As a final note we can also provide some last minute guest tickets for any Nourish clients who might’ve missed out on signing up for the event, but still want to go. As tickets are almost sold out at this point, we’d like to make sure all of our clients have the opportunity to attend.

To find out more, drop us an email to caring@nourishcare.co.uk or get in touch  via Intercom and we’ll make sure that you and your team have some complimentary guest passes on us!

We’re looking forward to seeing you there.