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Digital Social Care 5th April 2024

Overcoming Common Challenges When Switching Digital Social Care Records Systems 

By Lorcán Murray

Digital technology is a key part of the future of social care. A future the majority of care providers have already embraced. Digital social care records are a common sight, and many users are familiar with the benefits and potential of digital technology. Benefits that vary from platform to platform. The decision is no longer about finding a digital platform, but about finding the right digital platform for your service. An increase in digital literacy and skills experienced across the social care workforce has led many providers to reconsider their care management platforms, and shop around for new options before switching digital social care records systems.  

If you are shopping around for a better platform for your service but are concerned about the process of switching to a new digital social care records system, we understand. The change from one digital platform to another is not the same as ‘going digital’ in the first place.  

We put together this blog, based on our extensive experience onboarding users to our platform, to help familiarise care providers with the realities of switching digital platform. 

Platform People

As with all things in care technology, and all things in care in general, people play the defining role. Switching systems is not going to be seamless. The simple reality of the technology is there is no small combination of clicks that will move your database from one system to another. They are not built for it. That’s why people still define the experience. 

Our user support teams, from onboarding, to client success and support have years of digital care experience. As well as many of us having started our careers in care. We understand the challenges of changing on both a technical and emotional level. 

Switching digital social care records means different things for different providers. Much like when first picking a system, the process is shaped by your unique service. Our experienced teams will take the time to get to know what makes you unique, guiding you through the transition.  

Our focus is on collaboration, throughout all stages of your Nourish Care experience. We are active participants alongside you, to ensure you retain everything you need from your previous records and can apply it appropriately to the features of your new system. This collaborative process helps reduce the impact of the transition on your teams and the people utilising your service, especially for larger providers with multiple branches. 

Data Security

It is vital you have the records you need, when you need them. Our focus on collaboration means you can highlight the hierarchy of information you need transferred, in a secure, and reliable way. Throughout this process it is crucial your data is kept secure.  Nourish is at the forefront of digital security standards. 

We work with the Professional Records Standards Body to develop standards for social care. We are also fully ISO 27001:2022 certified in line with Local Authority commissioning guidance and Cyber Essentials Plus certified. These certifications reflect our commitment to preserving the confidentiality, integrity and availability of your system.  

Data requires storage and Nourish backs up data continuously to a cloud-based system. We do not use onsite data stores and all our cloud-provided solutions are backed up automatically and built into our disaster recovery plan and testing. This ensures the highest standard of security for the data of our users and the people they support. 

A Fresh Start

A new system is a whole new world, a new fantastic point of view. You can build upon the processes you have previously developed or create new ones. We have a deep library of resources available for all our users, backed up by our experienced and understanding support teams.  

There is no set way to apply digital systems to your service and community. It is a natural learning process discovering how to best utilise the tools at your disposal. At Nourish we have seen our users come up with creative and innovative applications, specific to the needs of the people who draw upon their support. In fact, some of these ideas have proven so effective we’ve asked to share them with other Nourish users!  

What’s the Hitch with Switching Digital Social Care Records?

Everything should be as simple as it can be, but not simpler. An adage that proves truer with each new piece of digital technology released in social care. In the past five years we’ve seen simplicity give way to necessity, and now necessity turn into potential. Finding the right digital partner for your service can help unlock your potential for the future. The process can be intimidating at the start, but with the right people, and the right support, you’ll only have to change systems once. 

If you’d like to find out more about the benefits and process of switching to Nourish contact us

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