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Digital Social Care 28th March 2024

Navigating the switch: Why Nourish leads the way in digital social care software

By Lorcán Murray

Digital technology has rooted itself in social care over the past few years. There are a lot of options for care providers looking digital social care software, ranging in size, shape and functionality. Over 60% of providers have some form of digital social care records, with more digitising every month. This shows the adaptability of the care sector as it utilises new tools to address long standing challenges. However, with these new tools come new challenges too, and many providers are starting to realise not just the power of using digital technology, but the potential of using the right digital technology. 
Finding the right technology is like finding the right people. You must know who you are and what you want, to get what your service needs. Are you looking for cutting edge innovations and reporting to transform your processes? Do you want to shape your system to your community and improve how you engage with the people you support’s circle of care? Is reliability, in both technology and people, your focus? Your requirements list may include all of these and so much more, your current digital system may meet some of your requirements but might fall down in other areas. It’s important to review whether your current system is working for your service and if there might be a better system out there that truly enhances the important work you do. In this blog we cover why it might be time for you to switch to Nourish. 

At the Forefront 

Social care is in a state of change. Departed from the old standards but still developing its true form. This can breed uncertainty as much as excitement for digital social care software users. That is why Nourish are always engaging with decision makers, researchers and care sector leaders to make sure our user’s voices are heard. We have consistently led the way for digital innovations in care at both the technical and legislative level. We were the first digital social care records system to join the NHS England Assured Solutions List, as we wanted to make it as easy as possible for care providers to go digital. We are also the first supplier to attain level 3 conformance against Professional Records Standards Body’s (PRSB) standards for personalised care and support planning.  

We lead the discussion about future developments of digital social care through our role with Care Software Providers Association (CASPA). While taking steps to innovate the relationships between existing software suppliers in social care with our Partnership Programme. We accept it is not possible to know for sure what form the future will take, but it is well within our powers to prepare for it.   

Digestible Data 

One of the major benefits of increased digital system application in social care comes from how we use our data. Every interaction generates data, each appointment, activity and report. Many care providers are sitting on a wealth of information with no way to spend it on the people they support. Nourish’s robust reporting suite empowers users to take control of their data. We give you the tools to identify trends, respond accordingly and review the success of these changes. With more information at their fingertips coordinators and carers can respond effectively to the needs of the people drawing upon your service, in a safe, well led manner. 

We include several prebuilt dashboards within our system, to help our users get what they need. These dashboards can become a cornerstone or a starting off point for your team’s application of data. We want to demystify digital and help everyone in your organisation use a digital system to improve human care.  

Attention Behind the Curtain 

Care is human and so are we. That might seem like a strange thing for a software supplier to proclaim. If there’s one thing we’ve learned from years of developing technology, it’s that people drive everything. That’s why people remain central to the Nourish experience. With us, there is always a human on hand to help. From your onboarding stages, through to our comprehensive Customer Success Managers and support teams. We maintain a high standard for user experience and support because we appreciate the people that drive social care. For all the impressive and effective technical advancements we make, there are some things that will always require a personal touch.  

Wrap Around Digital Social Care Software 

The people who utilise your service require a personal touch too. We know that no two care providers are the same. Geography, demography, psychography, the number of varying factors is off the charts! That’s why Nourish is built to be customisable. You can match your system to your service and ensure it delivers exactly what you need. This customisability empowers your team to provide truly person-centred care, with more information and less effort than ever before! There’s no need to force your community to fit into a box off the shelf. Our team will work with you during your onboarding to make sure Nourish is set up exactly how you want it to be. We can even help introduce you to new features and functionality that align with your service! 

Family Matters 

Introductions can be tricky things in fairness. Especially when it comes to those we love. With the increase in digital social care solutions there has been an increase in accessibility. Naturally, interested family members and friends are curious to learn more about the care their loved one receives. Family portals offer a great opportunity to share this insight. However, it can also be a challenge. With Nourish you stay in control. Welcome people into the world of care you provide, while still maintaining control over what they can and can’t see. There is no ‘one size fits all’ solution in care, but thanks to our customisability you can easily find the size that fits your community. 

Safe and Secure 

Of course, you only want the people with invitations to have access to your system. Security is paramount to us here at Nourish. With 83 million rostered appointments in last 12 months in home care and 10 million residential data records updated on care plans every day in Nourish we know how crucial security is and we are dedicated to protecting the confidentiality, integrity and availability of your system. 

Nourish backs up data continuously to a cloud-based system. We do not use onsite data stores and all our cloud-provided solutions are backed up automatically and built into our disaster recovery plan and testing. This ensures the highest standard of security for the data of our users and the people they support. 

We worked with the PRSB to develop standards for social care. We are also fully ISO 27001:2022 certified in line with Local Authority commissioning best practice and Cyber Essentials Plus certified. 

Now That’s a Fine Looking System, Why Doesn’t Mine Look Like That? 

Digital social care systems have come a long way in the past few years. So have the people using them. Digital literacy is at an all-time high, and care providers are experienced enough to ask software suppliers detailed questions they wouldn’t have thought of previously. These are important questions to finding the right system for your service, and ones we’d be delighted to answer if you contact us.  

With so many options available to care providers today, is it time for you to branch out? 

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