Teamwork makes the dream work, though a good partnership is hard to find. At Nourish Care we are committed to working with our users throughout their digitisation journey. A journey that continues beyond tomorrow’s horizon and into the future of care. The results of our partnerships are present for the over 400,000 people who are cared for with Nourish software solutions. People define partnerships, and by putting partnerships at the centre of our approach we ensure that people are always our focus.  

From the moment you first speak to Nourish there will be someone on our side working with you. Every step of your journey. This applies to care providers of all shapes, sizes and disciplines. 

Digitisation can take time, whether you are looking to reshape systems or just starting off your journey. We make sure all our users have the right guidance alongside them to make this process as smooth as possible for your team and as specific as necessary for your community.  

Project managers are available to help care home groups and large franchises transition to Nourish. They work with your team to ensure an effective digital rollout. We have dedicated customer success managers to work with medium and smaller care providers, as well as being another helping hand for large groups. These managers are adept at supporting the unique needs that emerge when providing care for your community. They know how to guide our users during their set-up process to ensure you receive the maximum benefits from Nourish. 

Our partnership doesn’t end at the onboarding. We continually work with our users. Offering you an open line and a dedicated point of contact for your service, so you can continue to grow the way you want to and flourish with Nourish. You can read more about how Nourish has supported the teams and growth of home care providers Nexus Care and Priory Group’s care homes.

Visit our Case Studies page for more examples.

Expertise is essential to success, and our partnerships with services excel at combining our knowledge with yours. We have researched and developed robust libraries alongside care and clinical professionals with a deep understanding of the sector and needs of the population. Each library contains interactions, assessments, care plan templates and more for managing specific pathways, conditions, needs and day-to-day operational requirements. 

We combine this wealth of best practise and experience with your understanding of your community’s needs. Nourish boasts a depth of customisability. This promotes the individuality of your service in line with the established requirements of commissioners and regulators. The only assets that are not customisable are locked to ensure compliance with a particular protocol or standard. This empowers your coordinators to wrap your system around your service and provide for the specific needs of your community. 

There is a reason we are the largest software supplier for social care in the UK. We do not settle for general. Nourish is filled with functionality that supports the unique requirements of different care types. Including residential, domiciliary, nursing, assisted living, learning disabilities and many more. 

Strong rostering is the backbone of efficient home care management. We built our rostering with over a decade of experience working with home care providers. It can be set up on repeating schedules of up to a month. Our drag and drop rostering and customisable carer rating system gives you the tools to quickly adapt to changing circumstances with your workforce and the people they support. Your rostering can then be simply invoiced and time-sheeted with our comprehensive finance functionality. Ensuring you pay everyone the right amount at the right time.  

Nourish’s mobile app for home care is another product of our strong partnerships with care services. We work with providers to keep our app up to date and empowering their care teams and communities. Carers know where they’re going and what they’re doing, while keeping you up to date on how it went through their appointment notes and audit tracker.  Travel times, upcoming schedule, care types, medications and notes are all designed alongside carers and available offline. So your team have everything they need, anywhere they go.

Nourish is designed by care professionals for busy care environments, combining icons, imagery and text to create a smooth, easy experience. Keeping carers informed is crucial in residential settings as well. The care plan summary on our care home mobile app provides a detailed and concise snapshot on mobile for a particular need to ensure nothing gets missed and you have all the information available. Carers have access to all the information on the mobile app which empowers care teams. They can see the handover, review recent and historic appointment notes. A level of autonomy unrivalled by any other DSCR platform. The app also features ‘back’ and ‘save’ buttons wherever you go so no records can be lost when completing a record/interaction. 

Data is a hot topic, but one that has burnt the finger of many a service. With Nourish managing data can become a simple part of your daily process. We provide several prebuilt dashboards within our system to provide data oversight to your team. These dashboards can become a cornerstone or a starting off point for your team’s application of data. We have experienced people on our team to help you get what you need from your data in your reporting. So you can focus on providing, responsive, effective care.

All of our success at Nourish has come through collaboration. Collaboration between our teams, between our integration partners and between our users. We believe the best solutions are produced through teamwork. A process without an end, but an enduring, enjoyable journey. We’re in this for the long haul, with true partnerships, the lasting kind.  

Care to join us? 

New technology in care is revolutionising the way we support people and artificial intelligence is quickly making an impression on the social and health care sectors.  From the latest smartwatches recording our morning runs to electronic care planning systems and even robot surgery! New innovative tech systems and devices are collecting data and analysing trends to identify patterns, and cross-referencing patient data in order to gain quick and reliable insight. While some are celebrating AI’s ability to revolutionise the way we care, many still fear this technology and see it as a threat to their personal security, something we have looked at previously ‘Electronic Care Planning: Change Doesn’t Need to Be Feared’

A large part of this fear is down to education, and in order to encourage not just care professionals, but anyone and everyone who interacts with the world of care, to have confidence in these technologies, it’s important to highlight the great benefits that they offer to the lives of those we love and care for. 

In this article, we’ll be looking at some of the latest technologies that are enhancing the world of care management through data analysis and the well-being of those in care. 

One of the new technologies we are seeing revolutionising the way we care is Virtual Reality (VR) headsets, which could soon become standard in dementia care homes. More than just a form of entertainment, some recent small studies suggest that VR environments could help trigger old memories in seniors, helping to make them feel less alone and confused. 

Not only does this have positive effects on those living with dementia, but it improves their relationship with their carers and families too. It can reduce aggressive behaviour in patients and allows carers to gain better insight and understanding of those they’re caring for, thus improving caring interactions. 

The FDA has recently approved the first version of a Glucose Monitoring System, which can be implanted just below the skin and has a sensor that can be worn for up to 90 days. These systems continuously monitor sugar levels and send data to a display device, and they also allow you to set up alerts for high, low or significant changes. 

This will allow carers to monitor those with chronic diseases like diabetes much more closely, including during the night, and they can track trends in changes to sugar levels. A CGM also reduces the need to do finger prick tests and allows you to administer more accurate doses of insulin. Ultimately this device enables carers to act quicker and care better. 

5G is quickly changing the efficiency of social care. With analogue signals soon to be switched off, 5G will allow much faster, safer and more reliable handling of data. 5G offers speeds up to 10 x faster than 4G, and it’s being used in a number of ways to provide support, including remote monitoring. 

Remote monitoring can benefit elderly or vulnerable groups who receive care as it can reduce the number of trips they need to take to the hospital. Care professionals can receive and analyse data, as well as share data securely and in real time. Devices powered by 5G could help carers detect problems earlier, and refer and exchange data with other care professionals for more accurate and better quality care.  

Smart technology has been on the scene for a little while now, but it remains one of the leading technologies revolutionising the way we care. Homes are kitted out with everything from smartphones to energy meters and assistive technology like Alexa or Google. And this is no different in a care environment. Carers are quickly beginning to adopt a digital way of working, using electronic care planning systems (like Nourish), to enhance the way they care. 

Many organisations in the care sector are now seeing the benefits of going paperless. Not only is it more environmentally friendly, but it allows for far more accurate data capturing, recording at the point of care, and most importantly, more person centred care because staff are no longer having to take hours doing admin tasks. 

While many of these technologies may still seem like something from the distant future, 2020 is seeing a far more encouraging approach to integrating into the world of digital, with some of these things already being used by social and healthcare professionals.

Technology in Social Care…

Since Kate Terroni became Chief Inspector this Summer, I have been reflecting on how a new person in that post would see their role in promoting innovation in the care sector. It was with childlike excitement that I read Kate’s latest blog post. In this, Kate describes how she has been shadowing some of her inspectors and her findings – and it was fantastic to get her initial thoughts on the use of technology by care teams.

“Speaking with carers I have found that this technology means they can spend more time with the people they support and less time doing paperwork — a welcome benefit of technology.”, Kate Terroni, Oct 2019

And what is the most refreshing is the clarity of thought on the difference between “using technology” and “innovation”, something that resonates immensely with how we see the world at Nourish.

We have long been believers that carefully designed technology, with the right associated services, can enable a whole range of cultural changes. Including how care teams perceive their own ability to drive innovation. It is important that care teams don’t develop a perception that innovation is something you buy. It is not.

Care teams showing CQC what good technology can achieve is a wonderful demonstration that technology makes a difference for them. It hasn’t always been this way.

Going forward it’s important to acknowledge that for a long time, many people misunderstood the potential for technology in Social Care. With a dozen challenges constantly putting pressure on care teams, the prospect of making a big change such as embracing digital tools for managing care has often filled people with dread – which is very understandable. And historically it wasn’t just for fear of change that care teams have put this off.

The maturity of the products available has come a long way in the last 5 years. Prior attempts to adopt technology by care teams invariably resulted in frustration – products that looked amazing in the eyes of a manager or the owner of a care home ended up requiring hours of training for care workers with clunky user experience, poor customer support, resulting in failed uptake, and a background feeling that “technology doesn’t work in social care”. Care workers were never heard in the process of choosing digital tools, and the introduction of technology was often done in the assumption that it would “help the numbers by making carers more efficient” – as if efficiency could be introduced by some sort of industrial process of optimisation. Thankfully, the sector and the technology that supports it have moved on.

Like any context that is as complex and nuanced as social care, the thought of designing technology at arm’s length resulted in oversimplified solutions often shaped within a software team which would then sell it as fast as possible – this was never going to work. So, what is it about social care that is so different from, say, healthcare? Why can’t we just use a personal health record and expand it?

Well, we can’t. We can’t because social care is not just about someone’s condition or frailty. Good social care services support the person as a whole. And people are extremely diverse – society as a whole is learning that there is no such thing as a template for an “older person” – as we have more people living longer our cultural stereotypes of what is an “older person” are crumbling – older people are “people” – we can’t stereotype them. And therefore, there is no universal template for an Older Person’s Care Plan. Good social care for a person living with frailty supports the person in a way that is aware of the whole person – not just of their frailty. And whereas a person has dozens of encounters with healthcare services in a year, the same person may have dozens of encounters with their care team in a single day.

Care Plans are as diverse as the people they are designed to support.

So, having spent 6 years continuously co-designing Nourish with hundreds of care providers, it’s no surprise care teams feel so different about us. We are not a “technology” company. We are a company that uses a software product and services to make care teams feel empowered to improve and innovate in the context of the care they provide. Carers don’t need to sit on training sessions for hours, it’s intuitive technology that allows them to understand the context of a person, know how to support and what’s important for the person, record naturally as part of providing support rather than “doing record keeping at the end of the shift”, and feel empowered. Empowered because they can spend more time with the people they support. And in addition, from knowing their residents better, they can continuously innovate, suggest adjustments to support plans, identify shifts in personal preferences or suggest new activities that are likely to improve the quality of life for each person.

Innovation happens when care providers design new and better ways to discharge people from hospital, or when they find different ways to enable people to go on a holiday, fulfil a last wish, increase their comfort, find or revive a sense of purpose,  supporting every person, old and young, to be and feel the best they can feel.

Technology that enables care teams to do this, will be at the heart of all good care teams in the future. And we are delighted to see the Care Quality Commission so clearly sharing our vision on this.

Could technology help your care service?

Find out more about whether using an electronic care planning could help you and those you support here.

Care providers far and wide are already making the transition to digital care management; benefiting from higher quality care plans and notes, compliant and accurate audit trails and a greater degree of control across the management process.

These benefits are being felt at every level, from care managers and carers to the people they care for and their families. Here, we talk to three experienced care providers about the individual impact Nourish Care is having across the entire care service.

For carers, Nourish is empowerment at the point of care. By using well designed and easy to use applications on handheld devices, carers can record notes as they go.

Carers are thereby able to focus a lot more on the person they are working with, and encouraged to record the person-centred care notes that inspectors say distinguishes a care service. Recording notes alongside care also promotes greater clarity, adds useful context and ensures all information is recorded as soon as possible – not forgotten over the course of the day. Recording as they go, carers have the opportunity to really demonstrate the great quality of care they are giving.

Simon Francis, IT Project Manager at Silverline Care, commented: “The main thing for our carers is that the recording of notes is a lot easier. What they were doing beforehand was having to provide care and then try and hold all that information until the end of the shift. Care for residents is now much more to the point and accessible. There is better communication between staff and everyone involved in the client’s care can see what care has already been provided by others. This has made handover a lot easier. It also means input from the carers feeds directly into the care plan, meaning it’s updated within minutes of it taking place. Recording in real time means we don’t lose any important information.”

Paul Dennis-Andrews, Operations Manager at Encompass, has been working with the Nourish Care since spring 2016. He added: “The digital care management system has had a highly positive impact on the overall culture of our service – more than we ever would have thought. Staff who might have had difficulties with the written word are enthused by the ability to speak verbally into the devices to record information. It has been a refreshing and efficient change to a longstanding process of handwritten documentation.

“The large collection of paper files has been replaced with discrete modern handsets and tablets that staff can keep on their person, promoting highly person-centred support exactly how the individual would like to receive it. Documentation is recorded live and visible immediately to anyone with permission, and every aspect of the system is customisable and can be evolved to needs.”

Probably one of the biggest benefits for senior carers and care managers is that all information is in one place and accessible at any time. Care notes and assessments feed directly into the care plans and can be accessed by all who need to see them. This develops a culture of knowledge-sharing and allows for more effective care monitoring and visibility of critical information in real-time.

Digital care management also allows for instant reporting, which gives managers back their time to ‘walk the floor’ and interact with their staff and clients.

Megan Read, Care Home Manager of Grassington House emphasises how the digital system has improved her ability to manage: “Because I have a digital overview of real-time information I can easily monitor what is happening within the home. I can set up anything I want to be recorded, schedule things for the carers to be aware of and make sure that nothing is getting missed.

“For when I’m conducting care plan reviews, I can look at the logs that carers input to directly review and evidence any changes made. Beforehand, you would have had to look through endless files and pages, and you simply wouldn’t be able to go through it all. Now, I have no files in the office, everything is on the system; my office can literally move around with me anywhere.”

Simon agreed: “In leadership, the digital system is allowing managers to spot issues more quickly; alerts raised by carers come straight through to the manager, who can then respond quickly and with all the necessary information”.

Paul added: “Monitoring the quality of the support provided is much more efficient and less intrusive; utilising the Cloud to view live records. It is easier to ensure care is being given and support is provided how the individual would like to receive it. Teams are now positively communicating and sharing ideas, and where changes are required, managers can make these instantly, either across the organisation or simply for individual.”

Managers can also easily establish what information they want recorded, and monitor whether this is being followed. Megan states: “As a manager I can literally prompt what information I want recorded from carers and when. The amount of detail I can now see in recorded notes is amazing compared to what it used to be on paper.”

Simon has also experienced improved quality of care information: “During the transfer to digital care management, we’ve been able to see the quality of our care plans. It is an impossible feat to trail through reams of paper plans for every single resident, but with digital we can check care plans easily and demand the quality we want. It’s meant we can really see the overall process and make sure the right care is being delivered in line with the residents wishes.”

As Simon and Paul state, by recording care as you go, you create a more person-centred and accessible quality of care and you have more time available. Carers have the tools and information they need to provide personal and responsive care, and with extra time, can involve the resident directly and sociably in inputting the care notes.

Megan encourages her carers to be sociable and engage the residents when writing notes; this can mean sitting down with the resident, having a cup of tea and a real conversation about how the resident is doing. She has found that residents prefer the digital care management system once they understand it because carers are able to spend more time with them. Megan commented: “Carers can be sociable and engage with residents so they can contribute to their own notes, keeping them much more involved with their care. Beforehand, carers would have to spend time away from the residents at the end of the shift completing paperwork. The digital system is also really useful for bi-annual reviews; I can hold a meeting in the lounge and connect my laptop to the main screen so we can all see the information and have a really good chat about the care plan with the resident – it’s a lot more involved, but also efficient, and residents like to be able to see their care plans so easily.”

Care information recorded electronically is also much easier to share; not only with other medical professionals, but also with close friends and family. Innovative care providers can utilise existing resources and involve these other parties from the very beginning; you can enable a service user to design their own care plan, involve family members in the on-boarding process or allow informal carers to contribute directly to the care notes. Having a digital system opens up vast opportunities to get better connected with the whole circle of care.

By enabling better communication and ensuring information is shared with those who need to know, your care team will be more aware of the individual service user’s needs; and ultimately, informed care leads to better care.

Get in touch today to see how digital care management can work for you.

Let’s Chat! 

Digital transformation in the care sector is no longer the future and the benefits of the technological revolution have been felt far and wide across the sector.

Despite this, and the numerous benefits that technologies have shown in all areas of care, we are still seeing some reluctance towards digital transformation. While there is a common misconception that this is down to many care professionals fearing technology, this is simply not the case.

Past research from Skills for Care revealed that 95% of those working in the sector use digital technology in their work; and that the great majority are strongly positive about the potential of digital technology to improve efficiency and quality of care services. We also know that digital transformations are occurring, because we work with care providers up and down the country who are looking to digitise their care records every day.

It is, therefore, not the fear of technology that acts as the barrier, but, in fact, the fear of change.

In our experience, there is a clear misunderstanding between what the perceived barriers are to adopting technology, versus what the actual barriers are.

Few worry about job automation. There are many instances where advancements in technology remove the need for physical people – you only need to go to your local supermarket to see self-service check-outs, or go online to realise how much of your daily life you can manage without interacting with a person.

In the care sector, however, suggestions that Pepper the Robot will eventually replace carers are disregarded because there are two key things that computers cannot impersonate: social intelligence and emotional interpretation. The adoption of technology in care is not about replacing human interaction, but facilitating more of it through time-saving.

In contrast, the biggest barrier that we do hear care providers talk about is their concern that their staff will not have the necessary skills or inclination to adopt technology. In reality, we actually find the opposite is true.

According to Skills for Care’s The State of the Adult Social Care Sector and Workforce in England, 2017, the average age of a care worker is 43 and a fifth are aged over 55. Data from Statista shows that in these age groups, smartphone ownership is at 88% and 47% respectively. So, the physical use of technology is not alien. With a new younger generation of care workers coming into the sector, all of whom have grown up using technology, confidence in ability is only likely to increase.

The level of notes we have to record in care is often a point of contention and this can also act as a barrier. However, the fact of the matter is that we have to record notes, because without doing so, we have no method of evidencing care. After all, ‘if it wasn’t written down, it didn’t happen’.

It’s not about working out how we can get away with recording less information, but instead how we can improve the amount of high-quality information we record in the least amount of time. This is exactly what digital solutions allow you to do.

Further to this, technology also allows you to make use of all of that recorded information, so that it can be better used to directly benefit care; rather than being filed away in a locked room.

The problem, usually, is not care team capability or the use of the actual technology, but how the digital transformation process is approached, and the tools and support provided during this process.

Going from paper to electronic care notes and care plans is not just a change in the physical process, but also to the content that is recorded. As a result, the approach to managing the change must address culture as much as technology.

In the latest issue of Care Management Matters, our Head of Digital Transformation, Luis Zenha Rela, explains how care providers can implement an effective change management process.

You can read the full article online here.

Digital transformation will never be a ‘one-size-fits-all’ scenario, and the power of technology comes just as much from how it is integrated as the functions of the technology itself.

Embrace this innovation, choose the right solution for you and give special consideration to the change management process, and you might be surprised by how much technology can enhance the quality of care your service provides.

Last week, we attended yet another fantastic Dorset Care Conference, hosted by Care Management Matters at the Lighthouse in Poole. This time, we were invited to present on the role of digital in modern care delivery.

The fact that so many people joined us in the discussion was testament to the event organisers, but also showed that more and more care providers are considering how technology can help them improve the way they plan, record and report care.

Our care consultant, Luis Rela, shared some useful tips on how to approach the digital transformation process and how change management is key; while Juliana Jeffery from Luxury Care Group talked about her experience of using the Nourish system in her care home and how to overcome challenges.

The floor was obviously open for questions at the end, of which there were many. Here, we’ve shared a few of them.

Understandably, a banker in the audience wanted to know about the return on investment of going digital in care. Luis explained that there are both tangible and intangible benefits, and that care providers should think about the bigger picture when considering investing in a digital care management system:

“The tangible benefits are easier to define, of course. You only need to think about the paper you will no longer need to print, store, archive and shred to understand how those costs can be reduced over time.

“There are then intangible benefits such as time saved by recording notes digitally. Many of our care providers say they save at least one hour per carer each day because they don’t have to spend that time at the end of a shift writing notes and instead, record as they go. For some care organisations, this leads to a cut in the number of staff needed on each shift. However, what we find is that care providers instead maintain staff levels to increase the available one-on-one care for residents.

“In fact, one provider said that this decision led to them achieving an outstanding rating with CQC across three of the homes in the group.”

Juliana added: “There is also less time needed to get new or agency staff up to date with individual care plans and they have the time to get to know and spend time with that resident instead.”

So digital transformation is not primarily about driving costs down but improving the amount and quality of care that can be provided.

We were joined in the room by care providers of varying sizes, and many of them wanted to know how much time it takes to go from paper notes and care plans to digital ones.

Luis said: “Typically, it takes two months and we break down the transfer into stages; starting with daily notes and then care plans. However, this really depends on the size of the care home and whether it’s part of a group. If you take Luxury Care for example, they are still going through the process but that’s because they are doing one care home at a time. It also depends on whether we are developing unique features that work with their service. In one instance, a provider wanted to amend the digital care plan template to mirror that of the paper one, so we would do that first.”

Another member of the audience, who is already using Nourish in their care service, commented: “You could argue that there is never an end date once you are using an electronic care management system because you are always evolving and innovating. Every day we are learning something new and get more confident with the system, so every time we have a new idea, we integrate that into our process.”

Going digital obviously involves the use of physical handsets and electronic devices and some members of the audience were concerned that the responsibility of purchasing such equipment would be left to them.

As part of the Nourish service, we provide tablets for managers; handheld devices similar to Smart Phones for carers; and secure log-ins to our cloud-based system which can also be accessed from desktop. The number of devices needed will usually be the same amount of people you will have on each shift. The user will keep the device for the full duration of a shift, log out and handover to the carer taking over the next shift. Each member of the care team has their own log in with set permissions that have been pre-agreed and there are also log ins for agency workers.

Luis explained why this is the best way forward for everyone: “Care providers do not need the added pressure of having to find and purchase their own compatible devices and set them up. Because our software is completely adaptable to the care you provide, we get these ready for you prior to your training. We also have a dedicated technical support team on hand to help you with any queries.”

During her part of the presentation, Juliana explained how having a digital care management system in place had made communication between members of the care teams much easier and members of the audience wanted her to expand on that.

“Because it’s as easy as using Facebook and the device is with them all the time, it’s great for communicating important messages between members of the care team,” said Juliana. “Everyone can see and send messages through Nourish and handovers are now seamless. It’s been brilliant for ensuring everyone is informed immediately. For example, we also use this system to make sure we notify everyone of quality assurance audit results, which would otherwise have been left for meetings. Now everyone feels involved.”

Juliana also highlighted the added benefits of using these devices when recording notes: “We have carers who are not confident in writing notes or perhaps English isn’t their first language, so they love the speech dictation feature. As you speak, it records what you say.”

If you have any questions about the role of digital in modern care delivery and would like to find out how your care service can benefit, please give our team a call on 02380 002288.

As a whole, the care sector is yet to fully embrace the power of Digital Transformation and all of the benefits that can offer.

Working with Care Management Matters magazine, we shared our views on how to make the most of current digital technology within the care environment; to enhance the depth of notes and care plans, to allow a greater degree of control across the management process and ultimately support care providers and care teams to provide the best possible quality of care.

Gaining knowledge and insight from three care providers who have embraced Digital Transformation, the article answers some important questions. How does the digital system impact at the individual level? What impact will the digital system have on staff? And how will that impact the quality of care you provide?

The full article can be found here:

Below, however, we discuss our Five Top Tips for how you, as a care provider, can make the most of Digital Transformation.

Firstly, for a smooth, quick and efficient transition there will need to be strong board-level support to align all stakeholders. One key tip would be to develop an in-house ‘centre of excellence’ team of skilled staff that can focus on digitising and integration.

“To make the most out of electronic management, a provider must be committed to change, with a fully equipped staff team who believe in it” – Paul Dennis-Andrews, Operations Manager (Encompass)

The most successful organisations will be those that gain feedback direct from the care team. Listen to the everyday challenges your care team face. Evaluate and assess how these challenges can be tackled and overcome before you start the move to digital.

“Ensure the staff that will be using the system are also involved in the decision-making and transition. These are the people who will directly use the system and will raise queries or concerns. It has to be inclusive or it just doesn’t work properly” – Simon Francis, IT Project Manager (Silverline)

The transition to digital can be a lengthy process, but it is also an excellent opportunity to review your paperwork templates and quality of care plans. To allow for a smooth transition, it is crucial that you have your current records in order.

“Ensure that before making the transition to digital, your paper records are in good order. This will make the transition a lot smoother and a lot less stressful for your staff. If you are trying to get your paperwork in order at the same time as transition, you will create extra work for your team. You should also identify any differences between your paperwork and how that translates onto a system. If you can make that as close as possible, the transition will be streamlined and much easier for staff” – Simon Francis, IT Project Manager (Silverline)

The best digital care management system needs to be flexible and enhance your care team. It will support the great work your teams are currently doing, rather than forcing them to work in a different way, and it will offer more than simply a digital representation of your current records. Do your research, understand what it is you want from a system, and find a system that matches your needs.

“I work with a system that is responsive, adaptable, instant, consistent, person-centred and surprisingly cost efficient” – Paul Dennis-Andrews, Operations Manager (Encompass)

“We have been able to work directly with our system providers to give feedback and make direct changes; we very much feel like stakeholders in the system” – Simon Francis, IT Project Manager (Silverline)

Finally, if you’re going to transition to digital care management, you need to commit fully. Having some records digital and other paper causes confusion and extra work for staff members. It also undermines all of the benefits of full integration.

“It’s about having all your information in one place, which you simply can’t do on paper. If you’re going to use an electronic system, maximise it to its full potential and move everything over; certificates, audits, training. I have been able to stop writing my endless to-do lists because my system does that for me” – Megan Read

Have you embraced digital transformation? What did your experience teach you and what top tips would you share?

To find out more about how we can support you to make the most of Digital Transformation, please don’t hesitate to give us a call on 023 80 002288.

Discover the benefits that care providers using Nourish have experienced since using our innovative care management software, such as increasing 1-to-1 resident care by 40%. By facilitating efficient communication and record keeping between managers, carers and shifts, Nourish are proud to demonstrate the results with a great little infographic.

So far, over 2.6 million electronic care records have been recorded, saving over an hour a day vs. paper-based notes and more. This care management software infographic demonstrates the potential benefits from using Nourish has on empowering the care you provide.

To find out how Nourish can help with your care management, please email caring@nourishcare.co.uk or call 02380 00 22 88

At Nourish we’ve always been about developing better ways to care and empowering people who care, so they can provide the best outcomes possible. We believe that one of the fundamental ways that care providers can improve the way that they provide care is by adopting an electronic care planning system. We know that this can sometimes be a huge shift in established behaviours and ways of working, so we’ve put together our top ten reasons why we believe adopting an electronic system will help in your care setting.

What this means is that whenever you enter information, care records or notes into an electronic care management system its securely backed up to servers on the cloud. Although this does require an active internet connection to achieve, this can be done easily through most handheld devices or computers, automatically – without you having to worry.

By entering your care notes digitally, you’ll be able to make use of a whole host of different methods to speed your recording, such as voice to text and automatic time stamps – always helpful in evidencing the care you’ve provided.

Because all care notes and records are able to be accessed by those who need them, you are able to provide more effective handovers between staff & shifts. Gone are the days where the night shift would be unaware of every aspect of a person’s daily care notes. Care planning systems like Nourish give your staff access to the right information, no matter their shift pattern.

Because you’re entering information in an electronic format, some care management platforms are able to automatically calculate a person’s MUST score as soon as they have the required data saving you time and enabling more one-to-one care for the people in your charge.

Most electronic care planning systems don’t automatically empower person-centred care; however, Nourish is unique as its built from the ground up to put the person in care at the heart of their care management.

When you’re managing care provision you need to immediately be aware of what is happening in your care settings as a whole. By offering a suite of different reports and overviews electronic care management systems like Nourish are able to help care managers and senior care staff instantly gain an overview of the care provided and help identify changes, which need to be made.

Nourish provides an instant messaging function to users of the system, this allows care team members to immediately communicate as long as they’re with their handheld device.

Overall the features that are available from electronic care planning systems like Nourish are there to help empower your care team to provide more effective care. All of the designs, inputs and reporting are structured in such a way to provide your care teams with the information they need, when they need it.

My care team are always aware of the issues that are currently at hand. By having all devices setup to receive warnings when certain tasks aren’t completed we are able to prioritise actions and work more effectively.

We’ve designed Nourish from the ground up to support those who provide and receive care. At the touch of a button you can bring up a person’s full care record enabling carers to provide truly person-centred and positive care, with the most minimal amount of administration.

If you would like to find out more about adopting the benefits of an electronic care planning system into your care setting, then please don’t hesitate to book a demonstration or give us a call on 02380 00 22 33.

When we first went into a care home with Nourish, it took a couple of days to get users online. But time has moved on. We listened to feedback, we watched how users interacted with Nourish, and we adapted design and functionality for the very real world of care. Now when we go into a care home, we expect to see the entire care team up and running by lunchtime. This includes those people who say “oh I don’t like technology”, and those who say “I’ll never get to grips with a mobile device”, and the 76-year-old carer who recently told us that she would never use Facebook but she uses Nourish every day. Because we use design to make Nourish intuitive and fit into the way people care, not work against them.

The speed at which the care setting feels the effects is palpable. We recently introduced Nourish to a care setting which was fully online with over 200 records created on Nourish by the end of day one. We work with a care home that only has a small team but on average they create over 600 records a day – that’s a lot of information to capture, and could only happen with a system that is quick, efficient, and makes sense in the very real world of care with all its challenges. And because of the way Nourish is structured, that information is easily retrievable. With just a few clicks, that same care team can create a report on any category of information captured, with no need to return to the filing cabinet and sift through 600 sheets of paper.

And what about care plans? Will it take hours to change the fit of the care plans used by a team for many years, that work so well, into a new shape? Not at all, because Nourish is fully customisable. We work with care managers to make Nourish fit into the way they work already.

It is people who care that inspire us to do what we do. The best care will always come from teamwork, so talk to us and let’s see what we can do, together, to make care the best it can be.