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Teamwork makes the dream work, though a good partnership is hard to find. At Nourish Care we are committed to working with our users throughout their digitisation journey. A journey that continues beyond tomorrow’s horizon and into the future of care. The results of our partnerships are present for the over 385,000 people who are cared for with Nourish software solutions. People define partnerships, and by putting partnerships at the centre of our approach we ensure that people are always our focus.  

A Good Start is Half the Battle

From the moment you first speak to Nourish there will be someone on our side working with you every step of your journey. This applies to care providers of all shapes, sizes and disciplines. 

Digitisation can take time, whether you are looking to reshape systems or just starting off your journey. We make sure all our users have the right guidance alongside them to make this process as smooth as possible for your team and as specific as necessary for your community.  

Project managers are available to help care home groups and large franchises transition to Nourish. They work with your team to ensure an effective digital rollout. We have dedicated customer success managers to work with medium and smaller care providers, as well as being another helping hand for large groups. These managers are adept at supporting the unique needs that emerge when providing care for your community. They know how to guide our users during their set-up process to ensure you receive the maximum benefits from Nourish. 

Our partnership doesn’t end at the onboarding. We continually work with our users. Offering you an open line and a dedicated point of contact for your service, so you can continue to grow the way you want to and flourish with Nourish. You can read more about how Nourish has supported the teams and growth of home care providers Nexus Care and Priory Group’s care homes.

Visit our Case Studies page for more examples.

Case Studies

Expert Outlines with a Personal Finish

Expertise is essential to success, and our partnerships with services excel at combining our knowledge with yours. We have researched and developed robust libraries alongside care and clinical professionals with a deep understanding of the sector and needs of the population. Each library contains interactions, assessments, care plan templates and more for managing specific pathways, conditions, needs and day-to-day operational requirements. 

We combine this wealth of best practise and experience with your understanding of your community’s needs. Nourish boasts a depth of customisability. This promotes the individuality of your service in line with the established requirements of commissioners and regulators. The only assets that are not customisable are locked to ensure compliance with a particular protocol or standard. This empowers your coordinators to wrap your system around your service and provide for the specific needs of your community. 

Care Specialisation

There is a reason we are the largest software supplier for social care in the UK. We do not settle for general. Nourish is filled with functionality that supports the unique requirements of different care types. Including residential, domiciliary, nursing, assisted living, learning disabilities and many more. 

For Home Care

Strong rostering is the backbone of efficient home care management. We built our rostering with over a decade of experience working with home care providers. It can be set up on repeating schedules of up to a month. Our drag and drop rostering and customisable carer rating system gives you the tools to quickly adapt to changing circumstances with your workforce and the people they support. Your rostering can then be simply invoiced and time-sheeted with our comprehensive finance functionality. Ensuring you pay everyone the right amount at the right time.  
Nourish’s mobile app for home care is another product of our strong partnerships with care services. We work with providers to keep our app up to date and empowering their care teams and communities. Carers know where they’re going and what they’re doing, while keeping you up to date on how it went through their appointment notes and audit tracker.  Travel times, upcoming schedule, care types, medications and notes are all designed alongside carers and available offline. So your team have everything they need, anywhere they go.

For Residential Care

Nourish is designed by care professionals for busy care environments, combining icons, imagery and text to create a smooth, easy experience. Keeping carers informed is crucial in residential settings as well. The care plan summary on our care home mobile app provides a detailed and concise snapshot on mobile for a particular need to ensure nothing gets missed and you have all the information available. Carers have access to all the information on the mobile app which empowers care teams. They can see the handover, review recent and historic appointment notes. A level of autonomy unrivalled by any other DSCR platform. The app also features ‘back’ and ‘save’ buttons wherever you go so no records can be lost when completing a record/interaction. 
Data is a hot topic, but one that has burnt the finger of many a service. With Nourish managing data can become a simple part of your daily process. We provide several prebuilt dashboards within our system to provide data oversight to your team. These dashboards can become a cornerstone or a starting off point for your team’s application of data. We have experienced people on our team to help you get what you need from your data in your reporting. So you can focus on providing, responsive, effective care.

Partnership People

All of our success at Nourish has come through collaboration. Collaboration between our teams, between our integration partners and between our users. We believe the best solutions are produced through teamwork. A process without an end, but an enduring, enjoyable journey. We’re in this for the long haul, with true partnerships, the lasting kind.  

Care to join us? 

Digital technology is a key part of the future of social care. A future the majority of care providers have already embraced. Digital social care records are a common sight, and many users are familiar with the benefits and potential of digital technology. Benefits that vary from platform to platform. The decision is no longer about finding a digital platform, but about finding the right digital platform for your service. An increase in digital literacy and skills experienced across the social care workforce has led many providers to reconsider their care management platforms, and shop around for new options before switching digital social care records systems.  

If you are shopping around for a better platform for your service but are concerned about the process of switching to a new digital social care records system, we understand. The change from one digital platform to another is not the same as ‘going digital’ in the first place.  

We put together this blog, based on our extensive experience onboarding users to our platform, to help familiarise care providers with the realities of switching digital platform. 

Platform People

As with all things in care technology, and all things in care in general, people play the defining role. Switching systems is not going to be seamless. The simple reality of the technology is there is no small combination of clicks that will move your database from one system to another. They are not built for it. That’s why people still define the experience. 

Our user support teams, from onboarding, to client success and support have years of digital care experience. As well as many of us having started our careers in care. We understand the challenges of changing on both a technical and emotional level. 

Switching digital social care records means different things for different providers. Much like when first picking a system, the process is shaped by your unique service. Our experienced teams will take the time to get to know what makes you unique, guiding you through the transition.  

Our focus is on collaboration, throughout all stages of your Nourish Care experience. We are active participants alongside you, to ensure you retain everything you need from your previous records and can apply it appropriately to the features of your new system. This collaborative process helps reduce the impact of the transition on your teams and the people utilising your service, especially for larger providers with multiple branches. 

Data Security

It is vital you have the records you need, when you need them. Our focus on collaboration means you can highlight the hierarchy of information you need transferred, in a secure, and reliable way. Throughout this process it is crucial your data is kept secure.  Nourish is at the forefront of digital security standards. 

We work with the Professional Records Standards Body to develop standards for social care. We are also fully ISO 27001:2022 certified in line with Local Authority commissioning guidance and Cyber Essentials Plus certified. These certifications reflect our commitment to preserving the confidentiality, integrity and availability of your system.  

Data requires storage and Nourish backs up data continuously to a cloud-based system. We do not use onsite data stores and all our cloud-provided solutions are backed up automatically and built into our disaster recovery plan and testing. This ensures the highest standard of security for the data of our users and the people they support. 

A Fresh Start

A new system is a whole new world, a new fantastic point of view. You can build upon the processes you have previously developed or create new ones. We have a deep library of resources available for all our users, backed up by our experienced and understanding support teams.  

There is no set way to apply digital systems to your service and community. It is a natural learning process discovering how to best utilise the tools at your disposal. At Nourish we have seen our users come up with creative and innovative applications, specific to the needs of the people who draw upon their support. In fact, some of these ideas have proven so effective we’ve asked to share them with other Nourish users!  

What’s the Hitch with Switching Digital Social Care Records?

Everything should be as simple as it can be, but not simpler. An adage that proves truer with each new piece of digital technology released in social care. In the past five years we’ve seen simplicity give way to necessity, and now necessity turn into potential. Finding the right digital partner for your service can help unlock your potential for the future. The process can be intimidating at the start, but with the right people, and the right support, you’ll only have to change systems once. 

If you’d like to find out more about the benefits and process of switching to Nourish contact us

Digital technology has rooted itself in social care over the past few years. There are a lot of options for care providers looking digital social care software, ranging in size, shape and functionality. Over 60% of providers have some form of digital social care records, with more digitising every month. This shows the adaptability of the care sector as it utilises new tools to address long standing challenges. However, with these new tools come new challenges too, and many providers are starting to realise not just the power of using digital technology, but the potential of using the right digital technology. 
Finding the right technology is like finding the right people. You must know who you are and what you want, to get what your service needs. Are you looking for cutting edge innovations and reporting to transform your processes? Do you want to shape your system to your community and improve how you engage with the people you support’s circle of care? Is reliability, in both technology and people, your focus? Your requirements list may include all of these and so much more, your current digital system may meet some of your requirements but might fall down in other areas. It’s important to review whether your current system is working for your service and if there might be a better system out there that truly enhances the important work you do. In this blog we cover why it might be time for you to switch to Nourish. 

At the Forefront 

Social care is in a state of change. Departed from the old standards but still developing its true form. This can breed uncertainty as much as excitement for digital social care software users. That is why Nourish are always engaging with decision makers, researchers and care sector leaders to make sure our user’s voices are heard. We have consistently led the way for digital innovations in care at both the technical and legislative level. We were the first digital social care records system to join the NHS England Assured Solutions List, as we wanted to make it as easy as possible for care providers to go digital. We are also the first supplier to attain level 3 conformance against Professional Records Standards Body’s (PRSB) standards for personalised care and support planning.  

We lead the discussion about future developments of digital social care through our role with Care Software Providers Association (CASPA). While taking steps to innovate the relationships between existing software suppliers in social care with our Partnership Programme. We accept it is not possible to know for sure what form the future will take, but it is well within our powers to prepare for it.   

Digestible Data 

One of the major benefits of increased digital system application in social care comes from how we use our data. Every interaction generates data, each appointment, activity and report. Many care providers are sitting on a wealth of information with no way to spend it on the people they support. Nourish’s robust reporting suite empowers users to take control of their data. We give you the tools to identify trends, respond accordingly and review the success of these changes. With more information at their fingertips coordinators and carers can respond effectively to the needs of the people drawing upon your service, in a safe, well led manner. 

We include several prebuilt dashboards within our system, to help our users get what they need. These dashboards can become a cornerstone or a starting off point for your team’s application of data. We want to demystify digital and help everyone in your organisation use a digital system to improve human care.  

Attention Behind the Curtain 

Care is human and so are we. That might seem like a strange thing for a software supplier to proclaim. If there’s one thing we’ve learned from years of developing technology, it’s that people drive everything. That’s why people remain central to the Nourish experience. With us, there is always a human on hand to help. From your onboarding stages, through to our comprehensive Customer Success Managers and support teams. We maintain a high standard for user experience and support because we appreciate the people that drive social care. For all the impressive and effective technical advancements we make, there are some things that will always require a personal touch.  

Wrap Around Digital Social Care Software 

The people who utilise your service require a personal touch too. We know that no two care providers are the same. Geography, demography, psychography, the number of varying factors is off the charts! That’s why Nourish is built to be customisable. You can match your system to your service and ensure it delivers exactly what you need. This customisability empowers your team to provide truly person-centred care, with more information and less effort than ever before! There’s no need to force your community to fit into a box off the shelf. Our team will work with you during your onboarding to make sure Nourish is set up exactly how you want it to be. We can even help introduce you to new features and functionality that align with your service! 

Family Matters 

Introductions can be tricky things in fairness. Especially when it comes to those we love. With the increase in digital social care solutions there has been an increase in accessibility. Naturally, interested family members and friends are curious to learn more about the care their loved one receives. Family portals offer a great opportunity to share this insight. However, it can also be a challenge. With Nourish you stay in control. Welcome people into the world of care you provide, while still maintaining control over what they can and can’t see. There is no ‘one size fits all’ solution in care, but thanks to our customisability you can easily find the size that fits your community. 

Safe and Secure 

Of course, you only want the people with invitations to have access to your system. Security is paramount to us here at Nourish. With 83 million rostered appointments in last 12 months in home care and 10 million residential data records updated on care plans every day in Nourish we know how crucial security is and we are dedicated to protecting the confidentiality, integrity and availability of your system. 

Nourish backs up data continuously to a cloud-based system. We do not use onsite data stores and all our cloud-provided solutions are backed up automatically and built into our disaster recovery plan and testing. This ensures the highest standard of security for the data of our users and the people they support. 

We worked with the PRSB to develop standards for social care. We are also fully ISO 27001:2022 certified in line with Local Authority commissioning best practice and Cyber Essentials Plus certified. 

Now That’s a Fine Looking System, Why Doesn’t Mine Look Like That? 

Digital social care systems have come a long way in the past few years. So have the people using them. Digital literacy is at an all-time high, and care providers are experienced enough to ask software suppliers detailed questions they wouldn’t have thought of previously. These are important questions to finding the right system for your service, and ones we’d be delighted to answer if you contact us.  

With so many options available to care providers today, is it time for you to branch out? 

Growth requires reflection. The first step to getting what you want is knowing what you need. Our previous blog went through steps for evaluating your existing system. Once you have a clear understanding of your current processes and needs, you can start to develop your vision for how to satisfy them. As you may be aware, there are a lot of options available. Since the launch of the ‘Digitising Social Care’ campaign in April 2021 the number of social care software suppliers on the Assured Solutions List has grown by 450%. This is a source of great opportunity and reasonable consternation for providers. In a crowded market it can be hard to settle on the right choice for you, but with the right questions and advice you can find the right system. 

The Grapevine

Care is a community, and it is in our communities we find the best answers. Speaking to other providers about their experiences with different technologies is a fantastic place to gain a better understanding of what is available on the market. People with first-hand experience of a system can highlight its strengths and weaknesses in the specific context of their service. While your service might not align entirely with theirs, direct experience with technology in a care setting is a valuable insight for your decision-making process. 
There are several ways to gain insights or ‘social proof’ from other care providers. The most straightforward route is asking for case studies from existing tech suppliers in care. All suppliers will have a selection ready to go, and most should be able to give you a case study that is similar to your size and structure. However, these will obviously come with a bias towards the company that wrote them.

Social media groups and online care communities are a great source of social proof. There are a number of groups on social media platforms, like Facebook and LinkedIn, which you can join. These range in size and location and are typically filled with like minded care providers looking to support each other. There are also local care associations and paid provider community networks you can join.

Planting the Field

Once you have enough examples of the digital systems available to you, you can put together a shortlist of viable choices. Start with key necessities or ‘must haves’ and build from there such as: care type supported, customer experience reputation and interoperability capacity.  
This initial list might be very long, it can help to organise the information important to you in a spreadsheet to make it easier to compare your options.

Cutting the Chaff

After completing a self-evaluation, you should have a list of questions for potential digital care suppliers that help illustrate how they would address your service needs. These questions will form the backbone of your assessment when engaging with the short list of potential systems. 
All digital providers will be happy to give you a free demonstration of their system. These are generally whistlestop tours of the system, highlighting the strengths of the platform and how they relate to your service. Your self-evaluation will help you focus the discussion and direct the person showing you the system to the features most pertinent to you.  
In many instances it is possible to record these demonstrations so you can share them with your service. As the new system will impact everyone in your service, it is beneficial to share your insight into the options available with your teams and gain their perspectives as well.

Blue Sky Thinking, Green Grass Reality

Digital systems can be transformative, but selecting the right one can be time-consuming. It is important to understand the nature of the agreements you are being offered as well. If you are about to enter a two-year contract, all of these evaluations and discussions with other providers will be worth it! 
It is also possible that through your evaluation you may conclude that there isn’t a better alternative currently available on the market. If that’s the case, then it’s a good prompt to engage more forcefully with your current provider to influence them to align with your requirements.

Find out more about the benefits of Nourish by contacting our team for a personalised demonstration of our platform.

Digital systems have gone from a ‘nice to have’ to a ‘need to have’ in social care. Most providers have moved to a digital system or are in the process of implementing one. With widespread digital uptake the question has changed from; ‘are you using a digital system?’ to ‘are you using the right digital system for your service?’

Just under two years ago the government launched its ‘Digitising Social Care’ campaign, delivering the three year £150 million investment for digitally transforming adult social care, as was set out in the 2021 white paper, People at the Heart of Care.

This campaign built on a decade of digitisation in Social Care that, driven in part by the pandemic, had seen care providers take on a variety of different digital systems to help them deliver outstanding care.

The driving force of the ‘Digitising Social Care’ campaign has focussed on ensuring 80% of providers, and at least 80% of people in receipt of care, have a Digital Social Care Record (DSCR) in place by March 2024. While it fell slightly shy of this target, there has still been a significant uptake in digital social care records from the 40% of providers using them at the start of the campaign. These positive results have led to the government extending funding for the campaign until March 2026.

Evaluating Your System

Nourish Care was the first system to join the NHS England Assured Solutions List back in 2021. Since then, the list has grown significantly, so how do you choose the right one?

Incompatibility between systems and services is a rising source of operational frustration for providers. ‘All-in-one’ systems can be limited by the applicability and lack the resources to support more complex or person-centred care, while specialised systems can be disconnected, leaving your team to fill in the gaps between them manually.

Routine system evaluations are a great way to uncover and address these frustrations. This process involves identifying the issues with the platform you are using and evaluating the impact of this issue on your organisation. It takes time and effort to establish the best criteria sets for your service. We have included a guide which you can use to help you get started.

It Takes a Village

Digitisation has impacted everyone involved in care, so it is best practice to include your entire organisation in the evaluation process. Any frustrations caused by your digital system will be felt by carers and coordinators alike.

Your organisation has multiple roles and responsibilities, and it is important to involve them in your evaluation process through interviews and surveys. An example of some common roles are:

If possible, you should also involve the people who utilise your service in this process, such as when evaluating the effectiveness of integrations with other systems like PainChek or GP Connect as well as circle of care functionality like a family portal.

The more experiences you can account for when evaluating your system, the more complete your picture of its impact will be.

Considering Your People

Digitisation in Social Care happened at such a rapid pace since COVID that, understandably, some people have been left behind. When evaluating the impact of your system it is important to consider not just the functionality, but also the user experience.

Do your team feel confident not only with the system, but with the support they have around it? Are there resources and training available to help your team improve their understanding of the system? Is there a customer support team they can reach out to for guidance and support?

Many issues with digital systems come from their misapplication. When evaluating your current digital platform, it is vital to consider your team’s comfort with the system. It might be a matter of reviewing and reworking the way you are implementing the system, as opposed to changing your system all together.

The Right Roadmap

To provide outstanding care, you must constantly be reviewing and improving upon your processes in a responsive and caring way. It is natural to expect the same of your system, as you both adapt to the always evolving reality of care provision.

Digital skills develop over time, and with that time it is common to look for more ways to apply your skills to support your care, such as through data reporting and analysis. By routinely reviewing the capabilities of yourself and your system you can make sure you are maximising the benefits of your digitisation journey.

The Power of Knowledge

With so many options available to care providers for digital systems, it is the perfect time to review the needs of your service and community. There is a wealth of suppliers eager to explain their system and its capabilities to you. By knowing what you have and what you want from a digital platform, you will be well-equipped to get what you need.

At Nourish we are well versed in helping people to transition from an underperforming digital system to ours. We have resources, guides and team members who would be delighted to talk to you about the process further. If you would like to learn more contact us.

The government has released a ‘What Good Looks Like’ (WGLL) guide for Local Authorities and care providers in England. This guide builds on the ‘People at the Heart of Care’ white paper from 2021. The guidance is aimed at individuals who have responsibility for digital transformation. In both local authorities and care provider organisations. It provides an aspirational framework to help them shape the future of digital solutions in social care.

The paper is focused on England. But it offers good practice and practical advice relevant to care providers across the UK and Ireland. We’ve summarised its key points in a series of blogs. To help Nourish users and others in social care learn from the White Paper.

Breaking Down the Section

The new WGLL framework comprises 7 success measures divided into three categories. The three sections are DigitiseConnect and Transform.

What Good Looks Like: Digitise, Connect, Transform
This guidance builds on the NHS What Good Looks Like framework and can be applied alongside the What Good Looks Like guidance for nursing. The DHSC page also contains a range best practice guides for digital working, and further supportive resources here.

For our third and final blog in this series we are examining the category ‘Transform’.

Improve Care

“Effective use of digital technology, data and processes can support the delivery of outstanding quality and personalised care and support at the right place and at the right time.”

Ultimately, digitisation is about improving care. The pursuit of this goal lies at the heart of every improvement that digitisation can bring. By saving time and money through digitisation, you can reinvest it in the care your team provides. Improving outcomes for the people who draw upon your service.

Digital care management platforms, such as Nourish Care, can help you to improve your application of the data you are already gathering every day. By examining this data and applying the information it gives you to the continual development of your care. Empowering you to be dynamic, responsive and collaborative in your approach to care provision.

This can be through studying trends that were previously more difficult to recognise. Building case studies over time on specific clients to better personalise their care. Or sharing experiences from different carers with the whole team in easily accessible documents sent directly to each person. There are a wide range of ways to use digital tools to improve the standards of your care.

This benefit is not dependent on spending a lot of money on new technology or hardware. As habits, successes, and even mistakes are all held in the same system, it becomes much easier to track them, learn from them, and adapt your approach.

Of course, it is vital to know where you are starting from. Make sure you record your current practice before making any changes, otherwise you won’t have a record of the improvements you are making!

If you would like to learn more about how Nourish can help you improve your services you can read our case studies on how Quality Home Care made significant savings or how Priory Group improved their focus on outcomes for over 2,300 residents.

Healthy Populations

“Having good data to understand and plan for the needs of the population (whether at a community level or individual level) means that we can reduce inequalities and improve outcomes for all people.” 

You can change the way you provide care by using data effectively. By monitoring your care, you can gain insights you wouldn’t otherwise get. To ensure effectiveness, it must be balanced with a human approach.

Data security is vital for ensuring the privacy of your team and the people who utilise your care. You must also keep in mind the ethics of data collection. The danger is that when people are reduced to numbers and data points, you start to see them that way.

Co-production offers an effective bulwark against these bad habits. By involving people in the process of shaping their care, and keeping them in control of their own data you empower both the people themselves, and the service they are a part of.

The same rings true for finding the right digital partner. When you work with a supplier who understands your goals, and works with you and your community, you can ensure that together you use data securely and ethically. We have previously discussed the importance of Safe Practise in the What Good Looks Like guide. When considering the health of people in social care both the security of the data and how you apply the information you have gathered are crucial to your success.

We have worked closely with both third party developers and County Councils to develop innovative applications of data in care through our Partnership Programme. The Nourish Partnership Programme (NPP) unites key best-in-class innovators like Camascope for eMAR, Radar for incident management and PainChek for pain management whilst keeping a finger on the pulse for emerging technologies that will have a big impact on the social care sector. 

If you’d like to learn more about the power of data and how we work with providers to help them harness the power at their fingertips you can read our case studies. See how Abney & Baker utilised our Application Programming Interface to improve their service. You can also read about how going digital helped transform Hampshire County Council 16 adult social care services.

The government has released a ‘What Good Looks Like’ (WGLL) guide for Local Authorities and care providers in England. This guide builds on the ‘People at the Heart of Care’ white paper from 2021. The guidance is aimed at individuals who have responsibility for digital transformation. In both local authorities and care provider organisations. It provides an aspirational framework to help them shape the future of digital solutions in social care.

The paper is focused on England. But it offers good practice and practical advice relevant to care providers across the UK and Ireland. We’ve summarised its key points in a series of blogs. To help Nourish users and others in social care learn from the White Paper.

Breaking Down the Sections

The new WGLL framework comprises 7 success measures divided into three categories. The three sections are Digitise, Connect and Transform.

What Good Looks Like: Digitise, Connect, Transform

This guidance builds on the NHS What Good Looks Like framework and can be applied alongside the What Good Looks Like guidance for nursing. The DHSC page also contains a range best practice guides for digital working, and further supportive resources here.

In our second blog we are focussing on the ‘Connect’ category.

Support Workforce

“Supporting your workforce means developing a skilled, capable workforce who can confidently identify, recommend and use appropriate technology safely and effectively for people drawing on social care.”

When it comes to supporting your workforce, it’s about trusting them and empowering them to use the digital tools available to them and to those who use your services.

When supporting your workforce it is important to keep in mind that digital literacy is commonplace in today’s society. Almost everyone utilises some form of digital technology each day from Facebook, to Whatsapp, Fitbits, alarms and even banking. We live in a world of digital technology, to the extent we often overlook just how skilled we are with digital tools.

Care Roadshows invited us to take part in a series of panels on Balancing Technology and Human Connection. In Glasgow, Quality Compliance Systems Head of Social Care Content Lindsay Rees discussed the importance of understanding ‘Why’, and how the purpose of digitisation must be understood by all in your organisation.

In spring of last year, in response to Sajid Javid’s comments on digitisation in social care, we examined digital literacy in social care. Our analysis of the Ipsos Mori Polling revealed there is far greater understanding and use of digital tools in social care than was being openly discussed, especially in domiciliary care settings.

Time and again we have seen that the social care workforce is highly capable and adaptable to change. With support to learn new skills and clarity on the benefits of doing so, carers will excel in utilising digital tools in their provision of care.

You can read about the experience so many of our own team have working in care here. Experience that shapes the way we approach digital social care every day.

Empower People

“A person-centred approach to the design and use of digital technologies can improve people’s quality of life and wellbeing and support independence.”

We believe that the Local Government Association said it best when they defined empowerment as ‘treating people as equal citizens’.

True empowerment comes from partnership, not dictation. Where people, services and systems work together to realise the ambitions we all share for better care. Our ability to understand each other and the challenges we face is much greater when we work together.

Care is based in community, and digitisation should be approached in the same way, as a communal undertaking. This means co-producing care with both the people who will be providing the care, and those who will be utilising it and co-producing your digitisation with partner who works alongside your team to build the most effective solution.

We specialise in working with care providers to create the best digital solution for your service, if you would like to learn more about this process you can see our case study with: Encompass Care or Winserve Care, or reach out to us directly.

The government has released a ‘What Good Looks Like’ (WGLL) guide for Local Authorities and care providers in England. This guide builds on the ‘People at the Heart of Care’ white paper from 2021. The guidance is aimed at individuals who have responsibility for digital transformation. In both local authorities and care provider organisations. It provides an aspirational framework to help them shape the future of digital solutions in social care.

The paper is focused on England. But it offers good practice and practical advice relevant to care providers across the UK and Ireland. We’ve summarised its key points in a series of blogs. To help Nourish users and others in social care learn from the White Paper.

Breaking Down the Sections

The new WGLL framework comprises 7 success measures divided into three categories. The three sections are Digitise, Connect and Transform.

This guidance builds on the NHS What Good Looks Like framework. It can be applied alongside the What Good Looks Like guidance for nursing. The DHSC page also contains a range best practice guides for digital working, and further supportive resources here.

Our first blog focuses on the three measures contained in the ‘Digitise’ category.

Well Led

“Your organisation’s leaders fully understand the benefits of digital technology and have the confidence and capability to drive forward digital transformation, sharing and learning from best practice.”

Digitisation is a long journey that starts with a simple decision. The decision to take a step forward into the unfamiliar in pursuit of improving the quality of care you provide and the quality of life for your teams that provide it.

In an ideal world, we would fully understand everything we do before we do it. But that’s not how the world works. Ambition and empathy are the essential starting blocks. The ambition to take on the process of digitisation and the empathy to ensure it is always rooted in the human experiences of the people providing and receiving care. Thereafter, it’s time to find the right digital partner for your organisation.

Our goal is to match our expertise with yours. So that we can produce the best results for your service and the people involved. We know each care provider is as unique as the community they support. Our team is here to ensure your unique community benefits from digitisation.

‘Digital Transformation’ is not a term we are wholly comfortable with at Nourish. We prefer to think of it as digital support, or digital augmentation. We’re here to help improve your service. By working with you to match our expertise in technology with your expertise in providing care. So, we can apply best practices from both perspectives. Producing effective digital solutions while always keeping the human connections at the heart of care.

To learn more about how we work with care providers you can read these case studies: Westmorland Care, Smart Care Homes & Care 4 U 2 Day.

Ensure Smart Foundations

“Your organisation has modern and secure digital infrastructure, and staff have reliable access to comprehensive and up-to-date digital records.”

A good start is half the journey in life, and ‘ensuring smart foundations’ is all about putting your business in a position to succeed from the get go. This means finding a digital partner that understands and appreciates the context of your care. There are a huge variety of factors to consider; geography, infrastructure, digital literacy and many more. Before offering solutions, a good digital partner will work with you to ensure they also understand these factors.

You may begin digitising with a robust knowledge of best security practise, and the reliability of local internet connections. You may not. It is important to work with your team and digital partner to understand what you want to accomplish, and how you plan to get there.

We are happy to talk to prospecting care providers about their experience and concerns regarding digitisation. In case you need more information about security, cloud based storage, or any other aspect of this process, we are happy to help. (Even if you don’t join us in the end)

If you’d like to learn more about digitising with Nourish and our onboarding process you can read these case studies: Leicestershire County Care Ltd, Your Care and Support & Nexus Care Services

Safe Practise

“Good data and cyber security means organisations can safely use and share information which can improve care and support for people.”

There is always going to be a risk when centralising information. As data becomes more commonly used across social care the opportunity for it to be mishandled or even abused naturally increases as well.

Education, empathy and proactivity are crucial to ensure your team is confident enough in the system they are using to maintain safe practice as well as being confident enough in their team and leadership to share any breaches they think might have occurred.

When choosing a digital partner, make sure you ask about their approach to data protection and cyber security. An expert digital platform should be able to explain how their system fits into your service simply and securely. The less you know, the more questions you need to ask.

There are also some fantastic resources online like the DSPT toolkit from Digital Care Hub, which WGLL points to directly on their outline.

If you’d like to know more about the importance of cyber security and our approach at Nourish you can read here.

Or if you are new to digital security feel free to contact us for a chat about the buzzwords, the meaning behind them and how they relate to care provision.

eRostering (also written e-Rostering) is a term, popularised by the NHS, to describe the use of electronic rostering or rota scheduling systems for care. The scope of such an e-Rostering system encompasses management information about shift patterns, annual leave, sickness absence, staff skill mix, appointment/task details and locations of both appointments and each member of staff at any one time.

Holding all this data in one place, rotas can be created more efficiently than ever before. To do this, skills and availability are matched to appointment requirements.  Consequently, electronic rostering improves both efficiency and quality of care.

e-Rostering for Care Providers

e-Rostering is rapidly replacing traditional approaches to rostering throughout social care. As care providers are challenged to achieve higher standards of care with fewer staff and tighter budgets, many look to systems improvements to reach elevated efficiency targets.

Finding the right e-rostering platform for your service can transform your processes. We have helped care providers of all shapes and sizes reduce costs, improve efficiency and focus on outcomes.

How does e-Rostering Improve Efficiency

e-Rostering brings together previously disparate data sources, such as appointment scheduling, tracking, timesheet and invoicing data and removes the need to manually copy this from one system to another and match to individuals in each. Centralising and consolidating data in this way, vastly improves accuracy and processing times.

eRostering systems, such as Nourish, go beyond simple consolidation, to automate data processing and reporting requirements.  Consequently, it’s possible to produce accurate and professional invoices (taking travel time, mileage and exact call time into account) at the touch of a button.

Efficiency improvements like this have enabled organisations to save money, simplify processes and improve the quality of the care they provide. You can read more about how Nourish works with care providers in our case studies.

Case Studies

How Does Electronic Rostering Fit Into CQC Regulations

The CQC recognises the role of digital record systems in providing good quality care. With the new single assessment framework the CQC will increasingly expect a good provider to comply with the Data Security and Protection Toolkit (DSPT) or equivalent, as a minimum. This also applies where you use a combination of digital and paper record systems.

Digitisation has the power to improve care when applied appropriately. At Nourish we have years of experience working with providers of all shapes and sizes and supporting them on their digital journey.

Ask Your Questions about e-Rostering Today

If the above points resonate with you and you’d like to find out more about CarePlanner as an eRostering solution for your care agency, feel free to contact us directly here.