Technology can change inputs, outcomes and overall understanding. When an organisation changes its technology, the impact ripples out across their connections. In the deeply intertwined world of social care, these ripples can quickly become waves, such as with the increasing adoption of Total Mobile by commissioning bodies in the UK impacting providers positions on their framework, and by extension funding rates and contract allocation.  

Over the last few years Total Mobile has been implemented in six Health and Social Care Partnerships (HSCP) in Scotland, including Inverclyde, North Ayrshire and Fife. As well as several councils in England and Wales such as Nottinghamshire and Worcestershire.   

The impact of this adoption is felt in several areas. In some regions, such as Inverclyde, providers need an integration between Total Mobile and their digital care record. This is particularly pronounced in Scotland, where an integration with Total Mobile is necessary to be considered as providing Self Directed Support (SDS) Option 3. And as such receive the appropriate funding for providing a ‘monitored’ service. 

We spoke to providers effected by this integration to understand the full picture. 

Evergreen Home Support have been operating in Greenock for 25 years, the past 18 of which as a charitable organisation. We spoke to their Compliance Manager, Janis Delaney, to learn more about the need for this integration. 

“Our local HSCP implemented the Total Mobile electronic care monitoring system last year. That contract included the requirement for external providers to link their information to Total Mobile. The HSCP have sent recent correspondence  advising us when we had to be compliant with the contract. They advised that if the service didn’t have this link, our payments would be reduced. This is because we would then be classed as being a ‘non-monitored’ service, as the HSCP had no visibility of the visit  information they require.  

“Approximately 95% of the services Evergreen provide are funded by the council. The funding difference between providing them as ‘monitored’ Option 3 and ‘non-monitored’ Option 2 services would have a huge financial impact on our ability to support our community.”  

“The software supplier we were with for rostering and call monitoring didn’t have an integration with Total Mobile,” explained Janis. “After a few months of not seeing any development from them on that front we started to look for other options. That led us to Nourish. A provider local to us, Cottage Care, already used Nourish so we asked could we visit them and see it in action. 

“They were kind enough to let me do a site visit with them and I was very impressed by the Nourish system. After seeing it in a live environment, we decided to go with Nourish because I was impressed by the system. I was impressed by the demos and I didn’t get the hard sell, which I really appreciated. I got basic facts, anything that I questioned, I got an answer for it. And I felt confident that I was going to get the system and that the integration with Total Mobile was going to be there.”

“In the end we met the HSCP’s deadline and didn’t receive any financial penalties, which was our main goal. At the end of the day, from a financial point of view, the difference between being classified as providing ‘monitored’ and ‘unmonitored’ support is important to any business.  

“But even from a person with support point of view and a family point of view, the monitoring allows us to evidence that that service has taken place. We can show somebody has been in, the duration of the call and that they have logged out. This is also great for keeping our lone working staff safe. The tracking lets us know where staff are, and what their next planned location will be.

“Obviously as a business the financial side of it is vital. You don’t want to be paid at a reduced rate for providing the same service. But there’s other advantages as well. It’s not all just about the money. It also helps us improve our support for lone workers and family engagement. It builds confidence throughout the service, because we can clearly see so much of what’s happening.

“All of us at Evergreen are very happy with the pre-sale and the after-sale support from Nourish. It has been exceptionally good. You’ve been very patient with us and helped us through things. All the feedback so far from our office staff and the carers has been excellent. Nobody’s had any negatives about the Empower system, which is very good.”

We also spoke to Karen Gallagher, Registered Manager for Cottage Care. Another home health service that works with Inverclyde council. 

“The bulk of our work comes from the framework at Inverclyde Council,” said Karen. “If we were in breach of the contract, we would lose that work and we would have been in breach of the contract if we didn’t have our system up and running with theirs. 

“Now that the integration is place, going forward our staff will only have to sign into calls with the Nourish system. Previously we would have to sign in with two separate systems.” 

Social Care is digitising at an unprecedented rate. Solutions erupted across our sector following Covid, with funding and functionality helping drive adoption. When the sector reached 80% adoption of digital social care records, it showed an aptitude and appetite for digital solutions to support improved outcomes and more efficient services. Now, that same impetus is driving the development of integrations in social care, a direction we are fully committed to at Nourish. 

Our integration with Total Mobile reflects our commitment to building connections across digital systems, services and institutions.  

The inaugural Digital Excellence in Care Awards took place at the Nourish Partnership Conference in the Waldorf Astoria on Tuesday 8th September.

Born from the co-produced Digital Excellence in Care Framework, the awards celebrate organisations leading the way in digital care and support. The awards recognise care providers using technology and data with purpose to improve quality, safety and outcomes.

The awards celebrate organisations leading the way across six categories:
Digital Pioneer Award
Data-Driven Care Award
Safeguarding Through Innovation Award
Connected Care Award
Cyber Resilience in Care Award
The Nourish API Trailblazer Award

We caught up with the winners after they came off stage to see what the awards meant to them and their communities!

This is our flagship award tonight, for the provider that hasn’t just implemented new tools, but has genuinely led the way, using digital transformation to change care quality and outcomes for the better.

The organisations shortlisted here all took a different route to get there, and that variety is exactly what makes this category so exciting to present.
Congratulations to the winners: Choice Support!

Runners up: Avante Care & Support
Choice Support
Blackadder

Every organisation using digital systems is collecting data. What separates good from truly outstanding is what happens next, whether that information actually changes a decision, a rota, a care plan, on the same day it’s captured.

This award celebrates the providers who’ve made that leap, from data as a box-ticking exercise to data as part of how care actually gets delivered.

Congratulations to the winners: Lifeways Group!

Runners up: Excelcare
Sanctuary Care
Methodist Homes MHA

Safeguarding is where the stakes are highest. Get it right, and problems are caught early and dealt with properly. Get it wrong, and the consequences can be serious.

This award recognises the providers using digital tools to strengthen incident management and safeguarding practice, and in doing so, genuinely protecting the people they support.

Congratulations to the winners: ivolve care and support!

Runner up: Excelcare

So much of this sector still runs on systems that don’t talk to each other. With one for care records, another for rostering, another for incident management. Each with its own report and none of them agreeing with the others.

This award goes to an organisation that has taken those separate tools and turned them into a single, connected picture. So that the people making decisions can actually trust what they’re looking at.

Congratulations to the winners: Brandon Trust!

Runners up: Twinglobe Care Limited
Blackadder

For the organisation that has embraced true technical partnership and curiosity in how they use Nourish’s integration ecosystem.

This award works a little differently to the others at the Digital Excellence in Care awards. It isn’t decided by submission, it’s chosen by our Director of Partnerships and her team here at Nourish. Recognising the organisations we’ve genuinely seen embrace partnership working and technical curiosity over the past year.

Congratulations to the winners: Principle Care Homes!

You can watch the full Case Study with Principle Care Homes here.

Runners up: Greensleeves Care
Lifeways
Principle Care Homes
Iden Manor Nursing Home
Queen Ann Care

Digital technology has rooted itself in social care over the past few years. There are a lot of options for care providers looking for digital social care software, ranging in size, shape and functionality. 80% of providers have some form of digital social care records, with more digitising every month. This shows the adaptability of the care sector as it utilises new tools to address long standing challenges. However, with these new tools come new challenges too, and many providers are starting to realise not just the power of using digital technology, but the potential of using the right digital technology. 

Finding the right technology is like finding the right people. You must know who you are and what you want, to get what your service needs. Are you looking for cutting edge innovations and reporting to transform your processes? Do you want to shape your system to your community and improve how you engage with the people you support’s circle of care? Is reliability, in both technology and people, your focus? Does your system adhere to the 14 DSCR standards?

Your requirements list may include all of these and so much more, your current digital system may meet some of your requirements but might fall down in other areas. It’s important to review whether your current system is working for your service and if there might be a better system out there that truly enhances the important work you do. In this blog we cover why it might be time for you to switch to Nourish. 

Social care is in a state of change. Departed from the old standards but still developing its true form. This can breed uncertainty as much as excitement for digital social care software users. That is why Nourish are always engaging with decision makers, researchers and care sector leaders to make sure our user’s voices are heard. We have consistently led the way for digital innovations in care at both the technical and legislative level. Nourish were the first digital social care records system to join the NHS England Assured Solutions List, as we wanted to make it as easy as possible for care providers to go digital. We are fully compliant with all 14 DSCR standards released by Digitising Social Care last year. Additionally, we are the first supplier to attain level 3 conformance against the Professional Records Standards Body’s (PRSB) standards for personalised care and support planning.  

We lead the discussion about future developments of digital social care through our role with Care Software Providers Association (CASPA). While taking steps to innovate the relationships between existing software suppliers in social care with our Partnership Programme. We accept it is not possible to know for sure what form the future will take. But it is well within our powers to prepare for it.   

One of the major benefits of increased digital system application in social care comes from how we use our data. Every interaction generates data, each appointment, activity and report. Many care providers are sitting on a wealth of information with no way to spend it on the people they support. Nourish’s robust reporting suite empowers users to take control of their data. We give you the tools to identify trends, respond accordingly and review the success of these changes. With more information at their fingertips coordinators and carers can respond effectively to the needs of the people drawing upon your service, in a safe, well led manner. 

We include several prebuilt dashboards within our system, to help our users get what they need. These dashboards can become a cornerstone or a starting off point for your team’s application of data. We want to demystify digital and help everyone in your organisation use a digital system to improve human care.  

Care is human and so are we. That might seem like a strange thing for a software supplier to proclaim. If there’s one thing we’ve learned from years of developing technology, it’s that people drive everything. That’s why people remain central to the Nourish experience. With us, there is always a human on hand to help. From your onboarding stages, through to our comprehensive Customer Success Managers and support teams. We maintain a high standard for user experience and support because we appreciate the people that drive social care. For all the impressive and effective technical advancements we make, there are some things that will always require a personal touch.  

The people who utilise your service require a personal touch too. We know that no two care providers are the same. Geography, demography, psychography, the number of varying factors is off the charts! That’s why Nourish is built to be customisable. You can match your system to your service and ensure it delivers exactly what you need. This customisability empowers your team to provide truly person-centred care, with more information and less effort than ever before! There’s no need to force your community to fit into a box off the shelf. Our team will work with you during your onboarding to make sure Nourish is set up exactly how you want it to be. We can even help introduce you to new features and functionality that align with your service! 

Introductions can be tricky things in fairness. Especially when it comes to those we love. With the increase in digital social care solutions there has been an increase in accessibility. Naturally, interested family members and friends are curious to learn more about the care their loved one receives. Family portals offer a great opportunity to share this insight. However, it can also be a challenge. With Nourish you stay in control. Welcome people into the world of care you provide, while still maintaining control over what they can and can’t see. There is no ‘one size fits all’ solution in care, but thanks to our customisability you can easily find the size that fits your community. 

Of course, you only want the people with invitations to have access to your system. Security is paramount to us here at Nourish. With 83 million rostered appointments in last 12 months in home care and 10 million residential data records updated on care plans every day in Nourish we know how crucial security is and we are dedicated to protecting the confidentiality, integrity and availability of your system. 

Nourish backs up data continuously to a cloud-based system. We do not use onsite data stores and all our cloud-provided solutions are backed up automatically and built into our disaster recovery plan and testing. This ensures the highest standard of security for the data of our users and the people they support. 

We worked with the PRSB to develop standards for social care. We are also fully ISO 27001:2022 certified in line with Local Authority commissioning best practice and Cyber Essentials Plus certified. 

Digital social care systems have come a long way in the past few years. So have the people using them. Digital literacy is at an all-time high, and care providers are experienced enough to ask software suppliers detailed questions they wouldn’t have thought of previously. These are important questions to finding the right system for your service, and ones we’d be delighted to answer if you contact us.  

With so many options available to care providers today, is it time for you to branch out? 

On Tuesday, May 26th, our Chief Technology Officer Jamie Hibbard attended the Social Care Interoperability Platform Hackathon hosted by Digitising Social Care. Below he shares his experience and takeaways from the day.

Yesterday our CTO Jamie Hibbard had the opportunity to spend time at the NHS England office to discuss interoperability across health and social care. 

As a digital care platform, we see every day how important connected data is. At Nourish, we have invested heavily in our integrations hub and we are leading the sector in helping care providers connect systems, reduce duplication and make better use of the information they already hold. 

But connection into the NHS and shared care records has been slower than it should be. It has also, at times, been a real frustration 

Despite best intentions the complexity of the landscape remains a challenge 

Each trust, region and shared care record can have different technology providers, standards, pathways and governance requirements. Even where the goal is the same, the route to get there is often different. 

At Nourish, we are fortunate to have successfully connected with several shared care records, but maintaining each individual connection is hard, time consuming and expensive. 

And if that is true for an organisation of our scale, it raises an important question. 

In many ways, social care is already far ahead. It had to be more agile, more responsive and more willing to adopt technology because the pressures on the sector are immediate and constant. Care providers are capturing rich, timely information every day, often much closer to the person than any other part of the system. 

That necessity is why this interoperability matters so much in social care. 

Championing a single point of interoperability is not a new idea for us. It is something we have been talking about at Nourish for the last eight years. We know from first-hand experience how a lack of interoperability creates unnecessary barriers between health and social care.  

For too long, providers have had to build and maintain multiple routes into different parts of the system. Each one comes with its own standards, governance, pathways and cost. That slows progress down, limits participation and makes it harder for social care to play its full role in the wider care ecosystem. 

That is why the conversation around the Social Care Interoperability Platform (SCIP) feels so important. 

The idea of a centralised point of connection for providers like Nourish has the potential to make a real difference. As both a way to read information from the NHS, and critically, as a way to write information back. 

Understanding is a two-way street. Across the Nourish platform, around 20 million data points are recorded every day. These are not just numbers in a system. They represent observations, care interactions, risks, changes in condition, outcomes and moments that could help build a fuller picture of someone’s care. 

If that information can flow safely and appropriately into wider health and care pathways, the potential is significant. 

We could help prevent issues earlier, give clinicians and care teams better context and reduce duplication. All in service of a person’s lived experience of health and care as we create continuity across settings through joined up services. 

For interoperability to work properly, social care cannot just be a passive recipient of NHS data. Social care generates vital insight every day, often from the people closest to the person receiving support. That insight needs a route back into the wider system to achieve maximum impact. 

This is where a single, scalable point of interoperability could change the direction of travel and transform lives. 

Currently every provider having to navigate a different route for every shared care record. The ambition should be to connect once, meet a common standard and allow information to move safely between the people and organisations involved in someone’s care. 

This is not just theoretical. 

By the end of day one of the hackathon, we were already able to read and write “About Me” and person support profile data between the providers in the room. These are part of the NHS Minimum Operational Data Standards (MODS) framework. The MODS framework is the new standard for helping structure and share key information in a consistent way. 

That is a powerful proof point. It shows that when the right people come together around a common goal, and when we align around a shared standard, real progress can happen quickly. This kind of momentum matters. It moves the conversation from aspiration to practical delivery. 

 The benefits are clear. A single point of interoperability would reduce cost and reduce friction. Unlocking participation for providers of all sizes through their existing workflows. Which means the system could focus more energy on outcomes rather than integration mechanics. 

The hackathon felt like a positive and important conversation. There is still a lot to work through, particularly around standards, governance, supplier participation and making this practical at scale. But it felt like the right people were in the room, asking the right questions. 

The opportunity now is to move from good intent to scalable delivery. 

Because if we want a truly connected health and social care system, social care needs more than access. It needs a voice, a route in and a way to contribute the insight it holds every day. 

SCIP, built around shared standards such as MODS, is an important step towards that future. 

Many of our team members have had first-hand experience working in health, care and support settings. We’ve walked in your shoes, faced the challenges you face, and celebrated the victories of providing quality care. This wealth of experience continues to shape Nourish Care platforms into what they are today. Our experience gives us unparalleled insight into the sector and allows us to deliver software solutions that truly makes a difference. 

The care experience in the Nourish team ranges from carers and activity coordinators to registered nurses and registered managers. The importance of having care experience is essential throughout our team and has shaped our focus with the introduction of roles such as Clinical Lead and Safety Officer. We also have team members with nursing and care experience including Quality Assurance. In addition, our Customer Success teams truly put the impact and outcomes for people supported by care at the forefront of everything we do. 

Nourish founder and CEO, Nuno Almeida spent time working in care services before the idea of Nourish had been formed. He saw care teams struggling to find time to fit their handwritten notes into their already tremendously busy day and how sometimes issues that needed to be reported slipped the net because there was no opportunity to record those concerns in the moment. He saw how many notes needed to be written to record every care interaction and to prepare for the always-looming CQC inspection. 

Nourish began with the mission to give those receiving care a voice and input on the care they receive and to give the team supporting them time to deliver truly person-centred care. 

“I volunteered with a care home and I was just a Portuguese chap that had a good enough English, able to come on in and help us with baking competitions on a Wednesday for example. When I started spending time in care homes, it became very obvious that care workers were writing a hell of a lot of notes. It is clear that carers genuinely have caring as a vocation but aren’t always confident writing notes and this can really remove motivation or joy out of the job they do. That’s where the idea of Nourish came from.” Nuno Almeida, Nourish founder and CEO.  

There are things you learn while working in care that can only come from that environment. From operational sustainability challenges like how much it costs to use agency carers and how the shifts run. To risk reduction for people supported such as statistics around falls. Crucially, how knowing essential information about a person receiving care immediately can change how a person experiences care. The Nourish team started out their careers in the sector in a variety of different care services and job roles. Which means as a team we have great coverage of the sector. We can and regularly use our experiences to enhance our abilities at Nourish. 

“I have only ever worked in care and cannot imagine working in another field. I worked as both a care coordinator and a registered manager. Both job roles gave me an insight into the pain points that care providers experience in their day to day. As well as how digital platforms can support you in providing person-centred, safe, quality care.

“I draw upon my experience providing care everyday when supporting my users as a Customer Success Manager. Whether that’s training them on how to fully utilise the rostering and scheduling or supporting managers to run reports from the system in line with their compliance. If you have worked in care you will know the feeling of joy you get at the end of the day knowing you have made a difference in someone’s life. I still get that feeling now knowing I am helping my customers provide an impactful, safe and person-centred service.” – Jessica Atkinson, 10 years’ experience in care, Senior Customer Success Manager at Nourish.

We know the importance of the little things. We know the difference between feeding someone lunch and assisting someone to eat their lunch. The crucial difference between giving someone a choice regarding the care they receive and assigning care based on an assumption. We know the importance of personalising care notes over the same text being copy and pasted. We know because we have experienced it first-hand.  

“Each time I deliver a Nourish training session, people will want to know how a certain feature relates to their sector specifically. By being able to personally draw on a large number of previous experiences across a multitude of care and support sectors, this helps the people being trained to use Nourish more effectively as I ‘get’ what they are needing. This creates a mutual trust pretty quickly and those being trained know that they will get what they need to put Nourish into action in their services.” Jason Hengler, 29 years experience in care, Trainer and Project Manager at Nourish. 

Working in the health and social care sector is a skill that regularly goes underappreciated. The narrative surrounding the sector is often negative and the selfless hard work that goes on largely goes ignored. Many of our team have worked in care and know that it is so much more than its reputation. Health and social care is a rewarding career with a clear career path. It relies on emotional intelligence, the ability to build relationships and spot signs of change. Our experience in care has given us the ability to communicate effectively with and about the people you support. We cherish the first-hand experience in the feeling that comes with delivering great person-centred care.  

Nourish exists to ensure that care teams get the opportunity to provide the best care they can by reducing administrative burdens, enhancing communication across the whole team and giving carers back time to spend on person-centred care.  

“As a Community Team Manager previously, my journey has been a blend of compassion and adaptation to the digital age. Transferable skills and experiences have enabled me to have a deep understanding and empathy to the needs of my customers and this has ensured that I am able to suit their needs as a Customer Success Manager in a more effective and speedy manner. Working for Nourish has allowed me to tap into my experience within the home care environment. As I have experience as a care coordinator, a carer and a manager, I am able to adapt and tailor my training sessions and support to ensure that the content is relevant for the individual.” Katie Loader, 5 years’ experience in care, Senior Customer Success Manager at Nourish.

Because so many of us have worked in care, we know that each service is truly unique in its approach and working ways. That is why Nourish is unique and a leader in the digital social care sector. Nourish platforms are shaped by lived experience, from the people who work at nourish, to the communtieis utilising it, and everyone in between. Our solutions are customisable and can be tailored to your service’s needs to ensure your care service retains what is unique about it.  

“Having been involved in a family run care home from a young age gave me a respect and understanding for the sector like no other. Knowing the pressures, the pain points and the sheer variation of the day to day really helps when thinking ‘is this new feature in the platform going to work in practice‘. The team will often hear me repeating the same thing ‘benefit vs burden’ and that comes from understanding the sector. Here at Nourish, we don’t just create a product, we genuinely aim to improve the lives of the manager, the carer and most of all the person receiving support.” Dan Hollingworth, 10 years experience in care, Product Owner at Nourish. 

“My experience of working in care homes helps me to understand the daily struggles carers face. That everything is documented correctly. That everyone has had their care delivered properly. That medication has been administered at the correct times. That tasks have been completed, all within a particular timescale for multiple clients with different needs. I try to use that experience every day to make sure we deliver a quality product. One that alleviates the stresses that come with being a carer so they can offer great support for their clients.” Curtis Cridland, 5 years experience in care, Senior Quality Assurance Engineer at Nourish.

Find out more about how Nourish can enhance the care you provide by booking a personalised demo with our team. 

Nourish Care hosts an internal ‘Women in Tech’ group to bring together women from across our departments to share experiences, insights and inspiration. Our Director of People and Culture, Kate Crouch, reflects on the theme for this year’s International Women’s Day ‘Give to Gain’ in the context of technology and social care.

Every year on International Women’s Day, I’m reminded of the progress made toward gender equality and the work still ahead of us. This year, the theme “Give to Gain” offers a powerful reflection point, not just for society, but for us as a community working in technology and in a sector built fundamentally on compassion: social care. 

In social care, giving is at the core of everything. It’s the heartbeat of the work our users do every day, supporting individuals, families, and communities. And, it’s a value that resonates deeply with how we support one another inside our organisation too. Which is why it’s reflected in several of the key pillars of our Culture Code.

Collective Effort: We help each other out because we know that when one person wins, we all win. 

Making a Difference: We go above and beyond because we remember who we serve. We know the difference we’re making to the lives of those in care. 

Every Person Counts: We genuinely care about all the individuals and groups of people in the Nourish circle and across our sector more broadly. 

‘Give to Gain’ reflects the truth that generously sharing knowledge, time, encouragement, and opportunity creates returns far beyond what we invest. 

This certainly rings true in the tech space. Especially tech in a sector traditionally powered by women yet underrepresented in technical roles! I find giving takes many forms, including: 

These actions help women not only enter tech but thrive in it. And in return, we gain stronger teams, deeper innovation, and more human centred technology aligned with what the care sector needs. 

Our internal Women in Tech group was created to bring women in our organisation together for exactly these reasons. Like the care sector itself, Nourish is built on the belief that people flourish when they feel supported, included, and connected. 

Within our Nourish Women in Tech group, we’ve started to benefit from: 

Nourish thrives not just because of what we gain individually, but because of what we choose to give:  time, encouragement, advocacy, empathy, and support. 

Our Women in Tech group is also an important part of the culture we want to be part of. At Nourish this is incredibly important to us and having a group that really embodies the our values means we continue to create a ripple effect that supports the whole organisation, not just women. An environment that empowers people to contribute openly, values varied viewpoints, and doesn’t shy away from confronting bias. 

While we celebrate progress, it’s important to acknowledge a simple truth: we are not there yet. 

Women, especially women in tech, continue to face challenges including unequal representation, slower career progression, societal expectations, and persistent barriers to leadership roles. In the care sector too, while women overwhelmingly make up the frontline workforce, they remain underrepresented in the decision making roles shaping the future of the industry. 

Achieving gender equality requires continued commitment to: 

Progress isn’t guaranteed, it is created through consistent action. And every one of us plays a part. 

The Care sector is fundamentally human. Technology here isn’t just about systems or software; it’s about enabling better outcomes for people. When women bring their experience, empathy, and leadership into tech roles, especially in care, innovation becomes more inclusive, more thoughtful, and more effective. 

Strengthening women’s voices ultimately strengthens the sector we operate in, that is the core of the ‘Gain to Give’ message. We are the rising tide, and together we can lift the whole care sector up. 

Teamwork makes the dream work, though a good partnership is hard to find. At Nourish Care we are committed to working with our users throughout their digitisation journey. A journey that continues beyond tomorrow’s horizon and into the future of care. The results of our partnerships are present for the over 400,000 people who are cared for with Nourish software solutions. People define partnerships, and by putting partnerships at the centre of our approach we ensure that people are always our focus.  

From the moment you first speak to Nourish there will be someone on our side working with you. Every step of your journey. This applies to care providers of all shapes, sizes and disciplines. 

Digitisation can take time, whether you are looking to reshape systems or just starting off your journey. We make sure all our users have the right guidance alongside them to make this process as smooth as possible for your team and as specific as necessary for your community.  

Project managers are available to help care home groups and large franchises transition to Nourish. They work with your team to ensure an effective digital rollout. We have dedicated customer success managers to work with medium and smaller care providers, as well as being another helping hand for large groups. These managers are adept at supporting the unique needs that emerge when providing care for your community. They know how to guide our users during their set-up process to ensure you receive the maximum benefits from Nourish. 

Our partnership doesn’t end at the onboarding. We continually work with our users. Offering you an open line and a dedicated point of contact for your service, so you can continue to grow the way you want to and flourish with Nourish. You can read more about how Nourish has supported the teams and growth of home care providers Nexus Care and Priory Group’s care homes.

Visit our Case Studies page for more examples.

Expertise is essential to success, and our partnerships with services excel at combining our knowledge with yours. We have researched and developed robust libraries alongside care and clinical professionals with a deep understanding of the sector and needs of the population. Each library contains interactions, assessments, care plan templates and more for managing specific pathways, conditions, needs and day-to-day operational requirements. 

We combine this wealth of best practise and experience with your understanding of your community’s needs. Nourish boasts a depth of customisability. This promotes the individuality of your service in line with the established requirements of commissioners and regulators. The only assets that are not customisable are locked to ensure compliance with a particular protocol or standard. This empowers your coordinators to wrap your system around your service and provide for the specific needs of your community. 

There is a reason we are the largest software supplier for social care in the UK. We do not settle for general. Nourish is filled with functionality that supports the unique requirements of different care types. Including residential, domiciliary, nursing, assisted living, learning disabilities and many more. 

Strong rostering is the backbone of efficient home care management. We built our rostering with over a decade of experience working with home care providers. It can be set up on repeating schedules of up to a month. Our drag and drop rostering and customisable carer rating system gives you the tools to quickly adapt to changing circumstances with your workforce and the people they support. Your rostering can then be simply invoiced and time-sheeted with our comprehensive finance functionality. Ensuring you pay everyone the right amount at the right time.  

Nourish’s mobile app for home care is another product of our strong partnerships with care services. We work with providers to keep our app up to date and empowering their care teams and communities. Carers know where they’re going and what they’re doing, while keeping you up to date on how it went through their appointment notes and audit tracker.  Travel times, upcoming schedule, care types, medications and notes are all designed alongside carers and available offline. So your team have everything they need, anywhere they go.

Nourish is designed by care professionals for busy care environments, combining icons, imagery and text to create a smooth, easy experience. Keeping carers informed is crucial in residential settings as well. The care plan summary on our care home mobile app provides a detailed and concise snapshot on mobile for a particular need to ensure nothing gets missed and you have all the information available. Carers have access to all the information on the mobile app which empowers care teams. They can see the handover, review recent and historic appointment notes. A level of autonomy unrivalled by any other DSCR platform. The app also features ‘back’ and ‘save’ buttons wherever you go so no records can be lost when completing a record/interaction. 

Data is a hot topic, but one that has burnt the finger of many a service. With Nourish managing data can become a simple part of your daily process. We provide several prebuilt dashboards within our system to provide data oversight to your team. These dashboards can become a cornerstone or a starting off point for your team’s application of data. We have experienced people on our team to help you get what you need from your data in your reporting. So you can focus on providing, responsive, effective care.

All of our success at Nourish has come through collaboration. Collaboration between our teams, between our integration partners and between our users. We believe the best solutions are produced through teamwork. A process without an end, but an enduring, enjoyable journey. We’re in this for the long haul, with true partnerships, the lasting kind.  

Care to join us? 

Digital care record systems have gone from a ‘nice to have’ to a ‘need to have’ in social care. Most providers have moved to a digital system or are in the process of implementing one. With widespread digital uptake the question has changed from; ‘are you using a digital system?’ to ‘are you using the right digital system for your service?’

Just under two years ago the government launched its ‘Digitising Social Care’ campaign, delivering the three year £150 million investment for digitally transforming adult social care, as was set out in the 2021 white paper, People at the Heart of Care.

This campaign built on a decade of digitisation in Social Care. Driven in part by the pandemic. That saw care providers take on a variety of different digital systems to help them deliver outstanding care.

The driving force of the ‘Digitising Social Care’ campaign has focussed on ensuring 80% of providers, and at least 80% of people in receipt of care, have a Digital Social Care Record (DSCR) that is compliant with their standards in place by March 2024. While it fell slightly shy of this target. There has still been a significant uptake in digital social care records. From the 40% of providers using them at the start of the campaign. The uptake reflects the benefits of digital systems in care, and the necessity of compliance with the established DSCR standards. These positive results have led to the government extending funding for the campaign until March 2026.

Nourish Care was the first system to join the NHS England Assured Solutions List back in 2021. Since then, the list has grown significantly, so how do you choose the right one?

Incompatibility between systems and services is a rising source of operational frustration for providers. ‘All-in-one’ systems can be limited by the applicability and lack the resources to support more complex or person-centred care, while specialised systems can be disconnected, leaving your team to fill in the gaps between them manually.

Routine system evaluations are a great way to uncover and address these frustrations. This process involves identifying the issues with the platform you are using and evaluating the impact of this issue on your organisation. It takes time and effort to establish the best criteria sets for your service. We have included a guide which you can use to help you get started.

Digitisation has impacted everyone involved in care, so it is best practice to include your entire organisation in the evaluation process. Any frustrations caused by your digital system will be felt by carers and coordinators alike.

Your organisation has multiple roles and responsibilities, and it is important to involve them in your evaluation process through interviews and surveys. An example of some common roles are:

If possible, you should also involve the people who utilise your service in this process, such as when evaluating the effectiveness of integrations with other systems like PainChek or GP Connect as well as circle of care functionality like a family portal.

The more experiences you can account for when evaluating your system, the more complete your picture of its impact will be.

Digitisation in Social Care happened at such a rapid pace since COVID that, understandably, some people have been left behind. When evaluating the impact of your system it is important to consider not just the functionality, but also the user experience.

Do your team feel confident not only with the system, but with the support they have around it? Are there resources and training available to help your team improve their understanding of the system? Is there a customer support team they can reach out to for guidance and support?

Many issues with digital systems come from their misapplication. When evaluating your current digital platform, it is vital to consider your team’s comfort with the system. It might be a matter of reviewing and reworking the way you are implementing the system, as opposed to changing your system all together.

To provide outstanding care, you must constantly be reviewing and improving upon your processes in a responsive and caring way. It is natural to expect the same of your system, as you both adapt to the always evolving reality of care provision.

Digital skills develop over time. With that time it is common to look for more ways to apply your skills to support your care. Such as through data reporting and analysis. By routinely reviewing the capabilities of yourself and your system. You can make sure you are maximising the benefits of your digitisation journey.

The new DSCR standards must be fully met by everybody on the ASL. They represent the next step of Social Care’s digitisation journey. An evolving emphasis on data, security and interoperability that reflects the success and potential of digital software in care. 

The new compliance regulations were announced last year and Nourish has been busy ensuring that it meets each of the 14 standards. This level of screening will mean that only software suppliers who meet stringent standards will be able to remain on the NHS Assured Solutions List.

With so many options available to care providers for digital systems, it is the perfect time to review the needs of your service and community. There is a wealth of suppliers eager to explain their system and its capabilities to you. By knowing what you have and what you want from a digital platform. You will be well-equipped to get what you need.

At Nourish we are well versed in helping people to transition from underperforming digital care record systems to ours. We have resources, guides and team members who would be delighted to talk to you about the process further. If you would like to learn more contact us.

Social care is in a state of change. Care providers tasked with being the steady hand through this change have consistently risen to the challenge. Despite having little control over the changes as they happen. At Nourish Care we are embracing this change by working with our users to develop a social care future we are all proud of.  With increasing standards, new regulations and extended funding availability it is clear now why so many care providers are embracing change themselves and switching to Nourish.  

Care providers have a wealth of options when choosing a digital partner. Under the original standards for the NHS Assured Solutions List (ASL) there are 24 Digital Social Care Records (DSCRs) to choose from. That’s without mentioning the systems who don’t reach these standards. The ASL is enjoying notable success so far, as it continues to work towards its target of 80% of care providers on DSCRs. Digitisation is widespread through social care now. To the point that many care providers are shopping around for a better system to match their service. 

The ASL was always intended as a starting point for the digitisation of social care. The Department of Health and Social Care has announced the second step of this journey, with the recent release of the 14 new standards for DSCRs on the ASL. We are one of the few providers to have achieved all 14 of these standards. You can read about the specifics of the standards here. 

We are the largest software supplier to have achieved the new standards. As well as being one of the first to get listed on the ASL following its initial launch. Our legacy of forward thinking and innovation consistently aligns us with the future direction of the social care sector. We are proud to be working closely with key decision makers in health and social care.  

We support care in a huge variety of settings. Including older person’s care, nursing, home care, learning disabilities, dementia, supported living, assisted living, substance abuse, mental health, children and young people and more. Each care setting is unique, and each care setting requires specific understanding to support effectively. 

Our experienced and understanding customer success and support teams will work with you to make sure our system fits your service. Whatever your needs are, and whatever they may become in the future.  

Once you switch to Nourish, we are with you every step of your journey. Should your journey lead you to new business opportunities we are the best equipped software supplier in social care to support your expansion. Whether you are focussed on a single type of care or support a range of different needs. 

You can also scale your functionality as desired, thanks to our comprehensive partnership programme. The programme unites key best-in-class innovators like Camascope for eMAR, Radar for incident management and PainChek for pain management. All while keeping a finger on the pulse for emerging technologies that will substantially impact the social care sector. 

Additionally, we offer more in-depth data packages called ‘Insights’ and ‘Analytics’. These features provide a much richer insight into the data gathered across your service. Perfect for larger care providers who collect vast swathes of information every day, but have no clear way to transform this potential into insightful, actionable information. 

The Care Quality Commission’s (CQC) rollout of their new Single Assessment Framework (SAF) is enduring some understandable teething challenges. Initialisms aside the ambition of the project remains clear. The regulator wants to streamline processes and better respond to the needs of the people who draw upon care.  

We facilitate these new developments as effectively as possible. We work with organisations like the Care Software Providers Association (CASPA) to share our voice and insights on the development of digital social care with key decision makers in local and national government. Our work on alignment with #socialcarefuture helps to guide the future of our system as much as they guide the future of the wider care communities. Socialcarefuture are the co-authors of the ‘I/We Statements’ that define the SAF scoring.  

There is always something new to be considered, a fresh function to be explored or a new piece of legislation to be adhered to.  

We cannot know the future; all we can do is prepare for it. We have read the tea leaves, built our houses from stone and made hay while the sun shone. All so we can continue to lead the way in digital social care, through innovation, understanding and collaboration. 

Social Care is in a state of change, and with that ever-present uncertainty comes a great opportunity. Switch to Nourish today and take control of your change, with your team, your service and your community.  

Digital technology is a key part of the future of social care. A future the majority of care providers have already embraced. Digital social care records are a common sight, and many users are familiar with the benefits and potential of digital technology. Benefits that vary from platform to platform. The decision is no longer about finding a digital platform, but about finding the right digital platform for your service. An increase in digital literacy and skills experienced across the social care workforce, as well as the heightened standards for membership on the Assured Solutions List, has led many providers to reconsider their care management platforms, and shop around for new options before switching digital social care records systems.  

If you are shopping around for a better platform for your service but are concerned about the process of switching to a new digital social care records system, we understand. The change from one digital platform to another is not the same as ‘going digital’ in the first place.  

We put together this blog, based on our extensive experience onboarding users to our platform, to help familiarise care providers with the realities of switching digital platform. 

As with all things in care technology, and all things in care in general, people play the defining role. Switching systems is not going to be seamless. The simple reality of the technology is there is no small combination of clicks that will move your database from one system to another. They are not built for it. That’s why people still define the experience. 

Our user support teams, from onboarding, to client success and support have years of digital care experience. As well as many of us having started our careers in care. We understand the challenges of changing on both a technical and emotional level. 

Switching digital social care records means different things for different providers. Much like when first picking a system, the process is shaped by your unique service. Our experienced teams will take the time to get to know what makes you unique, guiding you through the transition.  

Our focus is on collaboration, throughout all stages of your Nourish Care experience. We are active participants alongside you, to ensure you retain everything you need from your previous records and can apply it appropriately to the features of your new system. This collaborative process helps reduce the impact of the transition on your teams and the people utilising your service, especially for larger providers with multiple branches. 

It is vital you have the records you need, when you need them. Our focus on collaboration means you can highlight the hierarchy of information you need transferred, in a secure, and reliable way. Throughout this process it is crucial your data is kept secure.  Nourish is at the forefront of digital security standards. We were the first supplier to join the Assured Solutions List, and one of the few to meet all 14 of the compliance standards they introduced in 2024.

We work with the Professional Records Standards Body to develop standards for social care. Additionally, we are also fully ISO 27001:2022 certified in line with Local Authority commissioning guidance and Cyber Essentials Plus certified. These certifications reflect our commitment to preserving the confidentiality, integrity and availability of your system.  

Data requires storage and Nourish backs up data continuously to a cloud-based system. We do not use onsite data stores and all our cloud-provided solutions are backed up automatically and built into our disaster recovery plan and testing. This ensures the highest standard of security for the data of our users and the people they support. 

A new system is a whole new world, a new fantastic point of view. You can build upon the processes you have previously developed or create new ones. We have a deep library of resources available for all our users, backed up by our experienced and understanding support teams.  

There is no set way to apply digital systems to your service and community. It is a natural learning process discovering how to best utilise the tools at your disposal. At Nourish we have seen our users come up with creative and innovative applications, specific to the needs of the people who draw upon their support. In fact, some of these ideas have proven so effective we’ve asked to share them with other Nourish users!  

Everything should be as simple as it can be, but not simpler. An adage that proves truer with each new piece of digital technology released in social care. In the past five years we’ve seen simplicity give way to necessity, and now necessity turn into potential. Finding the right digital partner for your service can help unlock your potential for the future. The process can be intimidating at the start, but with the right people, and the right support, you’ll only have to change systems once. 

If you’d like to find out more about the benefits and process of switching to Nourish contact us.