Ness M Care Services understand the strength that can come from community, and the passion it requires to bring such communities to life. For 15 years, their service’s reputation is synonymous with personal care, and energising support. With a clientele of around 130 people across the UK, their aim is to support people’s independence while helping them to live full lives in their communities. This commitment to community pushed them to utilise digital technology. Ness M Care Services tried their hand with different digital platforms before switching to Nourish Empower in 2021. Since then, they’ve found the centralisation of information, communication across the services and collaboration with Nourish teams to be exactly what they were looking for.
Centralised information & communication
Ensuring the right people always have access to the right data, securely and in real-time.
Improved care quality
With easier access to care plans, risk assessments and live updates, carers can deliver more personalised, responsive support.
Greater efficiency & time savings
Streamlined documentation and call monitoring mean less admin and more meaningful engagement with clients.
Enhanced compliance & inspection readiness
Clear evidence of care, regular review alerts, and accurate reporting improve regulatory confidence
Boosted trust & reputation
Transparent sharing of records strengthens relationships with clients, families, regulators and funders alike.
Empowered staff & managers
Carers find the app simple and reliable, while managers benefit from up-to-date information and easier oversight.
Support for business growth
Smoother operations have enabled Ness M Care Services to expand confidently without sacrificing quality of care.
We spoke to Ness M Care Services’s Founder and Managing Director, Jacqualine Moyo, about their experience with Nourish. We explored how they ensure their teams are informed and their community remains connected with Nourish Empower. The benefits that are felt at every level of their service, throughout their community and the positive impact this has had for their reputation with clients, regulators and funders alike!
“We previously used a different software, and we were getting annoyed with it. There was a lot of frustration around access to the software. It was unresponsive and we were constantly being cut off. As you can imagine in this environment, homecare doesn’t wait for anything. When I was talking about these issues with other providers they recommended I look into Nourish Empower.
“Once we switched the accessibility and ease of use was quickly apparent to us. My Team Leaders and I found it was easy to create rotas and share with the team. Our teams were no longer getting cut off from the information they needed, because it is all accessible on their phones.”
“Nourish Empower is a very user friendly. When we onboarded our teams to Empower they picked it up quite quickly. Including the admin staff in the office found it quite easy to onboard information. It was straightforward for them to share the right information with the right people across our service.”
“We have a dedicated Account Manager who is readily available and they are an enormous resource for us. We also have an Empower ‘superuser’ of sorts on our side who communicates with our Account Manager on our behalf. Thanks to this established relationship addressing challenges when they arise is seamless for us. We contact our Empower communications person and they get in touch with our Account Manager.
“We also find the updates through the app really useful. It’s a great source of upcoming important information. As well as being a quick and straightforward way to get solutions and direction on the app.”
“Roles and permissions are a massive help. We can share information across the system to everybody who needed it. It’s accessible to all our staff, with obvious limitations depending on who you are within the organisation. We’ve got carers, team leaders, registered managers and of course senior people like myself. We must manage the data effectively, and share it appropriately. Our senior people are able to manage information that everyone else can’t access or change. So Empower allows for us to have our own level of boundaries. Which is vital for secure information and data protection.”
“When we’ve got, for example, a new client, it’s much easier to share their information with the right people. Previously it was always a challenge in terms of effectively communicating important information to our carers. We’ve always been able to do that in person. Now that information is uploaded and readily available to everybody it’s much easier to communicate across our service. You only need to send people to their app if you needed to send out a message specifically about a client, or if I want to send a general message to our teams, it is visible to them wherever they are.
“So communication is faster and is more efficient and is to everybody that needs it.”
“Absolutely, in terms of evidencing to both regulators and the local authorities who are very keen to know how we spend their money! They want to see that we are actually spending the time that they pay us for with the client. Which is why the call monitoring features on the Empower app are so impactful. All our staff can record their actual appointment times accurately and securely with ease when they log in and out. Which creates the exact evidence we are being asked for.
“It’s not just the logging in and logging out either. It is able to tell us live about the care that we provide as it happens. As soon as somebody writes their information and presses the send button at the end of an appointment, it is available on the other side for our managers. This again helps improve our communication and ensures the right people have what they need. It’s very helpful for care management.”
“The accessibility of care documents to staff improved the quality of our care a lot. Our teams can do a lot better when they have the right information. Care plans are essential documents in care, and the accessibility of those documents or similarly important information like risk assessments, to our staff is vital. Having them so easily to hand has improved care significantly and been a game changer for us.
“It’s also helped us improve the quality of the notes our teams are writing. We are able to see what they are writing and this helps us from both and communication and a training point of view. In terms of training our staff, it helps us refine how we document appointments effectively. Quality documentation is a serious side of care that people don’t think about enough in my opinion. If it’s not written properly, it doesn’t reflect the exact needs of the person. Then they don’t get the care and support they need. By centralising our information, improving the quality of that information and then applying it to our care we have significantly improved the support we provide to our community.”
“Absolutely, centralisation is a huge benefit. Especially with the alerts we can set up to highlight important information and timelines.”
“Lots of ways, lets take the example of a care plan. Care plans need to be reviewed regularly. We generally set care plan review for every four months quarter. With Nourish Empower I can set up alerts to make sure we stay on top of these reviews at every level of our service. It will give an orange alert when it’s near the time, and when you’re past the review period to changes to red. It seems simple but it’s a big help for understanding what’s coming at a glance. It’s also a very important compliance tool from an inspection point of view.
“Care plan reviewing is essential for quality care. As well as engaging with the people you support. Homecare can quickly become quite hectic, and that is when things can get overlooked or underreported. Alerts make sure nothing falls between the cracks of your care delivery. Ensuring we are always up to date and in step with our clients, from our carers to our senior level.”
“First of all, from a director level, it’s made things a lot simpler for all my managers. Which is always what you want for the system.
“For our managers, information is key. Access to information is key for staff. It impacts the way we communicate and everything else throughout our service. The fact the information from our appointments is up to date and shared as soon as it is recorded is incredible.
“Also when preparing for an inspection as a registered manager it’s fantastic. All the things that I’ve been talking about; the access to information, the alerts, the way it organises the care system, the client and staff information and just simplifies all these things from an inspection point. It’s brilliant.”
“I think the most important was the accessibility and the availability. We can rely on Nourish Empower. I mean, comparing it to the issues we had with our previous software it’s night and day. We’ve never had a situation where we shut down.
“The ease of use is also critical. Our carers find the app so simple and effective. I may be the managing director but I also still participate as a carer. So, I experienced first hand how the app enhanced our approach to care.
“It’s so straightforward and it speeds up so much of our admin. Checklists also expedite the documenting about a client. Which is much quicker than writing by hand like we used to do. It’s quick, it’s easy to share and it gives our carers more time with the people we support.”
“I think first of all, it’s better quality care. The care that they receive is very well guided. Their care plans are regularly reviewed as well the impact of our support, which keeps us up to date. This means we can move the journey of their needs with them. Adapting our support to their ambition and co-producing the best results for everyone involved. Because we are there when things change, we can see them change and we are informed at all times.
“Also, people want to know about what we write about them. The Empower app makes it very easy to download that information and send it to our clients. Or share it with their relatives if they need to see information about their loved ones. We can email this information or download it and share as appropriate. It’s got the facts that are needed. It’s got the care at the time they came in, all visible for them to query if they want to.
“So it’s improved trust. It’s improved the relationship that we have with our clients and their families. The trust that when they see things that we see. We noticed it also improved our company reputation as well in the areas we worked with.”
“Of course! The funders are part of the community. Obviously they want the right information to justify their spending. With Nourish Empower we can deliver evidence of what we do, when we do it, and how long we do it for easily. Which has improved our reputation with them. If this information is not very clear, it reduces the levels of trust.
“We are in a much, much better space with our funding authorities because we can deliver information that they can see clearly.”
“It’s hard to quantify but it’s evident in the pace with which information is shared throughout our service. We are in a position to accept a package at 5:00pm at end of the day. Because our carers will have access to this information when they go visit that person later that day. That’s improves our pace across the board, which is difficult to quantify.
“The time spent typing writing is drastically reduced, which is easier! Our reports say on average we are able to give 10 minutes of direct engagement to our clients. That are not task related. Just focused on engaging them and getting to know them, thanks to the app giving us that extra time with the people we support.”
“Definitely, we’ve seen our significant growth over the past couple of years. Obviously when everything flows smoothly, we are able to grow. We are able to take on clients, upload and quickly have information accessible. We can efficiently arrange and organise our staff.
“I think it would have been very difficult to grow at the level we have without Empower. To manage the level of what we’ve experienced without a software that is tied to our community and supporting our processes would be very difficult.
“In turn, I feel we also help you grow too. We’ve been part of your journey by feeding information back to you. We feel like we’re in a partnership because we can see the feedback we provide being implemented.”
“I think it’s the accessibility to information really, which has improved our communication. I see efficient care planning and remote monitoring helping us improve outcomes for the people we support. As a provider we are better at compliance. Homecare is a very highly regulated industry so this is a big win for us.
“But also in terms of our contracts and complying them, particularly the financial side of the contracts. We were struggling to evidence visibly the actual appointment times that we spent with clients. Now it’s a straightforward and simple process.
“Really Nourish Empower improved things in many areas, so it’s hard to pick just one! As a managing director I’ve got a very happy staff, a thriving business, and I feel very supported.”
“The future is bright. Nourish are an attentive company. You consider what the customer says and really work on relationships with them. I know you appreciate that the job we do is very difficult. That information is key to what we do. That understanding is why I really see a future with Nourish.”
Care is always evolving. Over the past five years we have seen a notable increase in the demand for home care in the UK. The population is ageing, and people want to be able to live freely at home for longer. That is why care technology needs to evolve quickly as well. In today’s fast-paced world of home care delivery, frontline teams face mounting pressure to deliver high-quality, personalised support. Often with limited resources and fragmented tools. Traditional systems fall short, leaving carers without the context they need, struggling with poor connectivity, and relying on insecure communication methods.
This blog explores how a mobile-first, context-aware care platform can reshape the way support is delivered.
We’ll dive into how this innovative approach empowers carers, improves outcomes, and brings confidence back to every visit.
Information is key to quality care. Carers, especially those in home care, are asked to wear a millinery’s worth of hats throughout their day. On traditional platforms, carers often lack visibility into why tasks are required. This can easily lead to disjointed care, creating gaps and inconsistencies in the application of someone’s plan. Which leads to missed opportunities for better outcomes.
We work with our users to continually review and develop the functionality of our products. We are building out care tasks, interactions and assessments that link directly to care plans. Giving carers real-time context to deliver more informed and personalised support.
The new Better Care at Home app connects each interaction to a section of the care plan. Crucially, including a client timeline for context, so that every interaction is connected. The app provides instant access to critical information, including emergency packs, allergies, and assessments. Ensuring your team knows everything they need for quality home care delivery.
Of course, all the functionality in the world doesn’t matter if the app doesn’t turn on when you need it. Or, to borrow a phrase from my old football coach, ‘the best ability is availability’. He had a few ways of saying it in fairness, however this is the only one I feel comfortable repeating.
Unreliable mobile signals and clunky interfaces slow down home care delivery. Which leads to frustration for your teams when they don’t have access to the things they need to succeed. Much like a certain unnamed football coach for Castletroy Rovers’s under-12s.
The Better Care at Home app supports care wherever it happens. Whether in someone’s home or on the go. With offline access and intuitive tools that work in real-world conditions.
Offline mode ensures carers can record and access key information, even in low signal areas. Storing the recorded information on the app and uploading it as soon as a connection becomes available. Ensuring no important interactions go unrecorded. Features like appointment views, body maps, and medication tools make care delivery simpler and faster in the field.
We develop all our features with our users. Creating a continuous feedback loop throughout the development process. By co-producing our products, we can ensure that they are both fit for the role, and accessible to the user.
Communication is key. It lies at the centre of all successful systems. In home care delivery, disjointed communication between carers and managers leads to missed updates and disparate perspectives. Which in turn can lead to a reliance on unsecure tools like WhatsApp or Facebook Messenger.
Better Care at Home enables care teams to stay connected and informed with secure in-app messaging. Keeping your communications exclusively between your team. With built-in support that is only ever a click away. As well as a Microsoft login to make accessing the platform easier for your users. Features that promote ease of access and collaboration for every interaction.
In-app messaging supports team to team and group conversations securely. Building connections across your service, regardless of where your team are at the time. This can help bridge the distance that naturally occurs in home care delivery. Our integrated guides and user-friendly interface help your team to quickly become comfortable using our app. Allowing for their care to evolve in line with our functionality, as they unlock more time with the people they support. As well as more information about the life that person leads and the care and support they desire. Improving access, auditability, and security for your whole service.
As the demand for home care continues to grow, so too must the tools we rely on to deliver it. The Better Care at Home app represents a meaningful step forward. Not just in technology, but in how we think about care itself. By working with Nourish users we understand some of the key challenges providers face. Including gaps in information, accessibility issues and fragmented communication. Our mobile-first, context-aware platform empowers carers to provide more informed, responsive, and compassionate support.
With every task linked to a care plan, offline functionality that works in the real world, and secure communication built in, Better Care at Home is more than just an app update, it’s an upgrade. A partner in delivering confident, connected care. And by co-producing with the people who use it every day, we ensure it continues to evolve alongside the needs of the sector.
Evidence the true cost of care
Compare assessed need with the reality of care delivery to align staffing, funding and true care costs using Nourish Transparency.
By the time organisations understand how care has changed, the financial and operational consequences have already begun.
Nourish Transparency changes that.
Care today is being planned, funded and governed through systems that assume stability in a world where care is anything but stable. Needs change continuously, sometimes quickly, sometimes gradually. Risk accumulates quietly. Yet the mechanisms used to translate need into staffing, funding and assurance remain largely static. As a result, social care is being run on delayed visibility and the cost of this is no longer sustainable.
Nourish Transparency continuously compares assessed need with the reality of care delivery.
Because assessment and delivery are built on the same care model, Nourish Transparency can identify where care demand has changed, what those changes mean operationally, and how they affect staffing, funding and governance.
On the Nourish platform, needs assessment and care delivery are connected through the same care and support records. We call these building blocks interactions, the individual notes, tasks and observations logged as care happens. The activities used to describe a person’s needs are also used to plan and record the care provided, creating a clear line of sight from assessed need to delivered care. This enables organisations to continuously review whether support remains aligned with reality as circumstances change.
Nourish Transparency makes change visible without imposing surveillance or unsustainable administrative burden. Through approaches such as dynamic sampling, it surfaces trend, drift and escalation early enough to support timely, proportionate action.
Dynamic Sampling continuously monitors care delivery to identify where meaningful change is occurring. Rather than repeatedly reassessing every person, it intelligently focuses attention where care demand is evolving, providing earlier insight while minimising administrative burden.
Transparency does not measure individual performance or enforce task-by-task scrutiny. It focuses on aggregate patterns of care demand, the result is a system that supports fairness rather than policing.
Transparency changes the quality of insight available. Instead of relying on anecdote or intuition to explain why services feel stretched, leaders can point to evidence of how care demand has shifted – in timing, intensity or complexity – and what that implies for staffing and routines.
Transparency provides something that has historically been elusive: an evidence narrative that links need to delivery and delivery to cost.
*Modelled 500-PWS reference service
Annual cost of poor visibility, modelled for a 500-PWS service
Return on the £39,000 annual cost of Transparency.
Payback, pays for itself inside a single quarter
Funding uplift success rate improvement (~12.5% → ~25%)
Nourish Transparency is here to help enhance service sustainability and person-centred care.
An intuitive way to assess weekly care and support needs based on real-world interactions.
See a weekly, service-wide view of care needs, giving you the tools to plan ahead.
Quickly identify funding gaps by comparing assessed costs with agreed fees in a dedicated dashboard.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Protect your data with our Mobile Device Management solution.
Keeping the data of the people you support safe and secure is a critical consideration for every care provider. That’s where Nourish Protect comes in.
Our mobile device management solution empowers your team to efficiently record and access information at the point of care, whilst ensuring sensitive data remains secure and protected.
Nourish Protect is here to give you and your service peace of mind while you focus on the people you support.
*device must be powered on and connected to the internet.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Upskill your team with our all-in-one, accredited eLearning platform – flexible, easy-to-use, and tailored for home care agencies
At Nourish, we understand that providing quality care starts with having a well-trained, confident team.
That’s why we’ve partnered with myAko, a Skills for Care and CPD accredited eLearning provider, to deliver an all-in-one digital learning solution for home care agencies. Our platform, designed to simplify training, links directly to the Nourish Empower app, enabling easy access for your staff and offering a streamlined way to manage training compliance.
Whether you’re looking to improve staff skills, meet regulatory requirements, or provide continuous learning opportunities, Nourish eLearning offers a convenient, cost-effective, and accredited solution for your care team’s training needs.
We know that managing training across a dispersed workforce can be challenging. Our eLearning Platform is designed to support care agencies by integrating training directly into the tools you already use.
With single sign-on, automated course assignments, and real-time progress tracking, we take the hassle out of training compliance and allow you to focus on delivering quality care.
Track compliance and training progress across your whole team.
Easily download and store certificates for staff training.
Set rules for course allocation based on region, role, or job title.
The Care Certificate is an agreed set of standards that sets out the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. This course covers 15 standards within the Care Certificate and checks the knowledge of the learner through the end of module assessments.
This course aims to provide the learner with the skills and knowledge to be able to recognise the stages of dementia, identify dementia as a disability, list the most common types of dementia and their causes, and identify factors relating to an individual’s experience of dementia.
This course aims to ensure the learner has the knowledge and understanding of how to recognise and report abuse within the workplace, ensuring they are working to the local Multi-Agency Safeguarding Adults Procedures.
This course aims to provide the learner with the knowledge and understanding of types of child abuse and how to recognise the signs, the actions to take in response to safeguarding concerns and the support required following a safeguarding referral.
This course aims to ensure the learner is working to current moving and handling guidelines and alleviates any poor techniques that they may have adopted, therefore minimising the risk of injury to themselves.
This course aims to provide the learner with the essential knowledge needed for the safe handling of medication and will cover current legislation, routes of administration and the importance of seeking help when questions arise.
This course aims to ensure that the learner has the knowledge and understanding to be able to work to best practice. The course reviews key terms and introduces the learner to types of unlawful discrimination.
This course aims to illustrate what person-centred care and support should include. The learner will be able to outline how a person-centred approach supports individuals to engage in active and fulfilling lives and identify how an individual may feel.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Nourish domiciliary care rostering software empowers carers with the right information, at the right time, bringing confidence to every visit and clarity to every task.
Nourish Empower is a complete home care rostering software solution built from the ground up for domiciliary care providers.
Every day, care providers send talented care workers into vulnerable people’s homes to help them with personal tasks, healthy eating, medication management and social connection – in other words, to remain independent.
Technology plays a vital role in delivering better care for people living at home and in the community. With Nourish Empower, home care organisations can achieve significant efficiency savings through seamless team communication, smarter scheduling, reduced administrative burdens and streamlined invoice and timesheet generation.
Our integrated electronic call monitoring system gives you real-time visibility of every visit, so you always know your team is where they need to be.
Nourish Empower has been designed to help managers and team members alike in delivering outstanding and efficient care.
Our home care rostering software has everything you need to keep operations running smoothly and efficiently.
Easily manage appointments with drag-and-drop scheduling, assign them to the most suitable team members, set up runs, and view travel times between visits. Nourish Empower also recommends the best person for each job based on skills, availability, and client preferences, ensuring the right match every time.
Monitor visits safely and securely with our carer app and electronic call monitoring system. Track punctuality and attendance, generate clear reports and ensure your staff are supported while the needs of the people you care for are being met. Our system provides real-time alerts if a carer hasn’t checked in, giving managers immediate oversight and peace of mind.
Our solution simplifies the entire process, from customising holiday schemes to tracking leave requests, with carers able to request time off directly within the app—all while ensuring you remain compliant with regional regulations.
Automatically generate invoices and timesheets from scheduled or recorded appointment times, with flexible settings that can be tailored to suit your service.
Home care rostering software is a digital scheduling tool designed specifically for domiciliary care providers.
It allows managers to assign care workers to visits, optimise travel routes, manage availability and ensure the right staff member is matched to each client based on skills, preferences and location.
Nourish Empower streamlines scheduling with drag-and-drop functionality, automated staff recommendations and integrated travel-time calculations.
This reduces manual admin, minimises scheduling conflicts and helps managers allocate resources more effectively, freeing up time to focus on care quality.
An electronic call monitoring system tracks when care workers arrive at and leave a client’s home, typically via a mobile app or dedicated device.
It provides real-time visibility of visit attendance, helps verify that care is delivered as scheduled and generates reports for compliance and payroll purposes.
Carers check in and out of visits using the Nourish Empower app or a call monitoring device.
The system logs precise arrival and departure times, sends alerts if a visit is missed or late, and syncs data automatically with rostering and payroll functions, giving managers instant oversight without manual follow-up.
Yes. Accurate, timestamped records from our electronic call monitoring system and digital care planning tools create a clear audit trail.
This supports regulatory compliance by demonstrating that visits were completed as scheduled and that care was delivered in line with each person’s care plan.
Yes. Nourish Empower allows authorised users across care settings to access relevant information.
This improves communication between carers, coordinators and managers while ensuring everyone works from the latest records.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Transform mobile domiciliary care delivery and coordination with Nourish Better Care at Home.
Nourish Better Care at Home is the leading Home Care software, built to transform how home care providers deliver, coordinate, and manage care in the community. It brings care planning, documentation, real-time updates, and family engagement together in one connected home care platform.
Nourish Better Care at Home enables carers to deliver quality domiciliary care in the community. With digital care planning, recording, and service management tools, home care agencies can save valuable time, streamline processes, and focus more on delivering quality support to those who need it.
Better Care at Home is built with the functionality of Nourish Empower integrated into it, which includes rostering, invoicing, time-off, and expenses, so you can manage both care delivery and service operations together.
Nourish Better Care at Home has a suite of features to simplify both domiciliary care delivery and organisational processes.
Nourish Better Care at Home ensures the management of your community care service is simple and seamless.
From recording visits and accessing care plans to managing handovers, it brings everything together in a faster, smarter way, giving care teams more time to focus on what matters most: delivering meaningful, person-centred care.
No two individuals are the same — we each have our own preferences and unique needs, and the same applies to the care and support we require. Care teams have instant access to personalised information within the app, enabling them to deliver care that aligns perfectly with each person’s preferences and requirements.
Make use of templates for care plans and assessments, in line with industry best practices and tailored for the type of care you deliver. With these templates, staff can swiftly and effortlessly begin using the system.
Access vital GP data instantly, giving your care teams real-time medical information for safer, more informed decision-making. Ensure continuity of care and reduce administrative delay.
The Nourish Family Portal keeps friends and family informed about their loved one’s care, providing secure, real-time access to appointment details, the timeline, assessments, and the care plan. It offers peace of mind and encourages greater involvement in care planning, improving transparency, trust, and communication throughout home/domiciliary care delivery.
Nourish Better Care at Home enables providers to move away from fragmented systems and manual processes by bringing everything into one unified home care/domiciliary care management software.
It supports consistent, high-quality domiciliary care delivery through fully digital care planning, mobile-first functionality for carers, real-time operational visibility for managers, and seamless family engagement via the Nourish Family Portal.
The result is safer, more efficient care delivery with improved communication, stronger compliance, and better outcomes for both carers and service users.
The Nourish Family Portal lets families see what’s going on with care as it happens.
Instead of waiting for phone calls or updates that are already a day or two old, families can stay up to speed on what’s going on thanks to the care team sharing the latest information. This means less uncertainty and more trust all around.
Yes, Nourish Better Care at Home is built with the functionality of Nourish Empower integrated into it, including rostering, invoicing, time-off, and expenses, so care delivery and service operations can be managed together.
Yes, you can. Nourish Better Care at Home has an offline mode, allowing remote domiciliary care teams to deliver and log care updates without Wi-Fi and a data connection.
The system enables carers to log care notes; complete assessments; and access allergy, dietary, and care requirements. Nourish Better Care at Home will update records once a data connection is restored.
The portal makes sure that all carers have the very latest care plans, visit notes and updates right at their fingertips, 24/7.
By cutting out the need for oral handovers or paper notes, this means missed information is a lot less likely to happen & care just keeps on flowing smoothly between teams and visits.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Nourish Better Care is a flexible care management system that helps care providers record, coordinate and manage care in one easy-to-use platform.
From improving communication across teams to simplifying compliance and reporting, Nourish Better Care provides everything organisations need from a modern digital care solution.
Our system helps you plan, record and coordinate care quickly and easily for everyone you support. From the people you support to care teams, managers and owners, Better Care simplifies and centralises communication to improve the lives of everyone involved in care.
Designed around the needs of care teams, the Nourish Better Care app gives staff instant access to care plans, assessments and daily records. The intuitive care management software helps carers spend less time on administration and more time supporting the people in their care.
At Nourish, we’re here to help you provide great care that changes the lives of the people you support. And with our advanced care management system, you have the technology in place to achieve just that: person-centred care.
Nourish Better Care works with a number of services across a variety of care types. We know that not all care looks the same, which is why we collaborate with you to create a unique care management system that works for you.
Nourish works in close collaboration with you to create a digital platform that suits the unique needs of each care service.
Care plans give care workers information on the everyday needs and preferences of the people they support. This helps them to understand why they are delivering care in a certain way, creating a deeper understanding and enhancing the quality of care being delivered.
Assessments help you keep track of every aspect of someone’s care, meaning you always have the most up to date and accurate information. From preventing ulcers to screening for malnutrition, our digital assessments can be easily completed to support your vital work.
Nourish Better Care includes a handover screen, where important information is displayed at the touch of a button. This saves time and makes sure details aren’t missed when staff change between shifts. The whole care team will be able to see the latest handover notes for the people they support.
Our integration with GP Connect gives authorised care professionals access to up-to-date GP records and medical notes, supporting safer, more informed decision-making at the point of care.
We work with trusted partners to connect different technology and tools, so they all work together to empower you in providing seamless end-to-end care to the people you support.
As part of our partnership programme, we work with best-in-class providers across the sector, ensuring that our offering is scalable, secure, and aligned with the future of health and social care.
Nourish Better Care is designed to take the pressure off care teams by pulling everything they need into one straightforward system.
Care plans, updates and reporting all sit together, so staff aren’t jumping between paperwork or different tools. With digital care planning, it’s easy to keep information up to date, and real-time reporting gives managers a clear view of what’s happening across their services without having to chase updates.
The Nourish Better Care app helps carers do more at the point of care, whether that’s recording notes, checking plans or completing assessments, even when they’re offline – helping to focus more on delivering care, and less on admin and paperwork.
It also supports better joined-up working through GP Connect integration and helps organisations stay on top of compliance with clear, consistent records that are ready for inspection when needed.
Nourish Care makes the jobs of frontline care workers and managers simpler and easier. Want to improve your care management? Speak to our team today.
The Nourish Better Care app allows care professionals to access care plans, complete assessments, record care delivery and update notes in real time. By reducing paperwork and enabling mobile access to key information, care teams can spend more time delivering quality care and less time on administration.
Yes. Care staff can securely update care records, complete forms, record observations and document care interactions directly through the app. Information is synchronised across the platform, helping ensure records remain accurate and up to date.
Yes. The platform enables authorised users across care settings to access relevant information, helping improve communication between carers, managers and other stakeholders while ensuring everyone is working from the latest records.
Digital care planning reduces reliance on paper-based processes and makes care information easier to access, update and review. This can improve record accuracy, support person-centred care and provide managers with greater oversight of care delivery.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Transform your approach to Incident Management in care.
At Nourish, we believe every life should be lived to its full potential. And every person supported should feel safe, empowered and engaged with the support they’re receiving.
However, when things don’t go quite to plan, the way we respond, learn and make improvements has a significant impact on the person’s ongoing wellbeing and safety.
With Nourish Safety we’ve harnessed our care management expertise to provide a fully integrated and holistic experience where you can manage incidents, ensure compliance, and focus on what matters most – empowering the people you support to live life to its full potential.
Log the initial details of an event or near miss in less than 30 seconds, log events confidentially and benefit from care specific workflows such as wounds, falls and behaviours.
Including configurable notifications, a dedicated event view and a live event tracker.
Including dashboards and prompts to support trend identification
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Care technology is a duality. The combination of human need (care) and digital processes (technology) is more pronounced in our sector than almost every other. At Nourish Care, we design our software to balance these two aspects, driving positive outcomes and operational efficiency. It is this approach that sets our solutions apart from the rest of the market. Nourish Rostering offers functionality that goes beyond other digital rostering solutions in both its effectiveness and its understanding. Our call monitoring and mobile app are powerful tools that empower both coordinators and carers. Our ‘Recommend’ a carer feature brings together data points to promote personal connections and our financial suite gives home care providers all the tools you need to stay in the black and on the right track. So, you can stay on top of the numbers, needs and necessities to provide Outstanding care.
Appointments, calls, visits, whatever name they take, wherever they happen, these are the lifeblood of home care. County councils and NHS bodies purchase 79% of home care and 96% of supported living services in the UK. Many of these contracts are determined by ‘Actual Appointment Times’, rather than just number of appointments. Digital rostering solutions are an effective way to record appointment times and Nourish Rostering gives you a range of options to definitively record and report them to your commissioner with our call monitoring.
We offer home care providers a range of options for call monitoring. These include one time password (OTP) devices, Near Field Communication (NFC) tags, Landline and a Start/Stop button built into our mobile app. These options enable you to record not only the appointment times, but also the location of your carer when the appointment starts. This information is vital for continually improving the efficiency and effectiveness of your care. Helping you to personalise your support for your community.
Quality home care helps people stay connected to their community, and quality digital rostering supports home care providers to do exactly that. Care comes in many forms, for many people. Home care providers need to be able to match the needs, abilities and interests of both their carers and their communities to achieve the best results. Nourish Rostering helps you to do this by optimising a variety of data points within our system and enabling you to weight them by relevancy when assigning your team to your appointments.
These data points include travel distance, carer skills, appointment tasks, previous visits and carer and client preferences. You can then weigh these data points based on their pertinence to your unique approach to care.
This feature is particularly useful when you need to make quick changes to your schedule. The unexpected is inevitable in home care, and you will need to make last minute adjustments to your rosters. With Nourish Rostering you can make these changes quickly, easily and confidently. Utilising the wealth of information at your fingertips to make sure continuity and quality of care is maintained.
Of course, to be consistent with care, you need to make sure you are confident in your finances. Most standard digital rostering options focus on precisely that. Giving you an insulated schedule, that doesn’t connect to other aspects of your business. Nourish Rostering addresses this issue with our comprehensive finance suite.
This connects your digital roster to your timesheets and invoices. Establishing a throughline for your processes and simplifying your administration. You can customise invoices with your own logo and easily export them as required. Our finance functionality also includes a time off tracker that helps you stay on top of your teams holidays. This feature is also available on your carers mobile app so they can easily review and book off work as desired.
Our mobile app is a powerhouse of functionality for your carers, that will bring energy to your whole operation. As well as helping your carers with time off and call monitoring, it helps your team to capture the information you need on a call. This goes beyond the tasks and medication administration required.
Our notes offer your team the chance to drive improved outcomes at the point of care. The more information you have available, the better your service can be. Our notes are easy to record and share with administrators, creating a continual feedback loop of care.
Our mobile app includes dictation functionality, for carers on the go. This also make it easier to involve the people using your support to contribute to their care. Helping you to co-produce care that matches your unique community.
Nourish Rostering goes beyond the basics of digital rostering functionality. Our system is codeveloped with our users, and for over 10 years has driven positive outcomes in home care across the UK. Balancing the duality of care technology to ensure efficiency never comes at the cost of human experience.
