Electronic Call Monitoring

Our simplest electronic call monitoring solution is for care workers to simply log when they start or end a call by tapping a button on the Mobile App. Even if they don’t have an internet connection at the time, the app will record the event and then upload it to the system when signal returns. The duration of the appointment is recorded and can be viewed immediately by administrators.

The mobile app will also record the care worker’s location at the time they pressed the button, which is then visible on a map in our system.

Our OTP (One Time Password) devices are a really popular choice for monitoring calls. The devices are small, robust little widgets that look a bit like pagers. They are usually kept in the keysafe, or in the care plan folder at the service user’s property.

Pressing a button on the OTP device brings up a six-digit number, which is unique to the time of day and service user. A care worker can then send this number via the mobile app, text it via SMS on their mobile phone, or even write it down on their timesheet and hand it to an administrator at the end of the day.

Because the code is unique, and can only be produced by one particular device at one particular time and date, it can always be verified by the system to guarantee that the care worker completed the call.

You’ve probably seen NFC (Near Field Communication) tags built in to bus stops or used in shops. The coin-sized tags are left at a service user’s property and can be read by any smartphone. Electronic call monitoring with NFC Tags requires use of a smartphone NFC reader and the app to log in or out of the call.

The advantage of NFC tags is the speed – you can simply swipe a mobile phone over them. The app will automatically open, acknowledge your arrival, send this data back to the office and show you any care or medication notes that you need for the service user. Simple, secure and effective.

NFC tag monitoring is available on all NFC-enabled Android and Windows phones as well as iPhone 7 and up.

If using the mobile app or OTP devices isn’t an option then our landline call monitoring (LCM) solution might be the solution. Using the landline call monitoring system, care workers need only make a free, 5 second call from the service user’s landline to a dedicated number. The call is automatically picked up by our system and is shown to an administrator as ‘started’ or ‘completed’.

Whichever call monitoring option you choose for your care workers. Back in the office or at home, you’ll have access to a mine of useful information. Want to be alerted if a care worker hasn’t arrived at an appointment? Just tick a box and you’ll be notified by pop-up, email or text.
Want to know how punctual your care workers have been this week? We’ve got a report that will tell you just that.

Want to know where your care workers are at any given time? CarePlanner overlays their last known position on a map, based on call monitoring or GPS data.

If your local authority requires you to use CM2000 for logging in and out of calls, don’t worry – you can still do this whilst managing your schedule, invoicing and all other aspects via CarePlanner.

If you’d like to use the mobile app in your service but staff don’t have up-to-date mobile phones, then do get in touch as we have exclusive offers for care providers. We have competitive mobile phone packages available, supplying you with exactly the right technology for mobile care work – including electronic call monitoring.