What Regulators Say
We’re proud to work with so
many Good and Outstanding
care services, many of whom got
their rating after adopting Nourish.
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Hear from 2 customers about the impact Nourish has had on their CQC ratings
Regulator ratings with Nourish
Sunnyside House Limited – Rated Outstanding
The registered manager told us all the staff were, “Trained and competent,” to use their new health monitoring system. Staff recorded weekly information about learner’s vital signs: providing a baseline to assist in monitoring changes in their health. If a learner became unwell, the GP could access the system remotely, review and act on the information given.
Agincourt Care Home – Rated Good
There was ongoing work to continue to improve the way the electronic recording system was used to support good practice. The registered manager explained additional training had been sourced for a member of the staff team and they would be taking on the role of champion of the system. This staff member would provide additional support to staff and contribute to developing the use of the system.
Great Oaks Care Home – Rated Good
An electronic care planning system meant that changes could be made instantly, this meant staff were working with the most up to date information. Various daily handovers ensured important messages were communicated with the staff team. This all contributed to the safety of the service.
People had a summary of care needs and risks on the electronic system. People’s essential needs were listed in an ‘at a glance’ folder. This was used for staff handovers, supported temporary staff, and gave a snapshot view of people’s essential needs, such as pressure care and nutritional support.
Appletree House Residential Care Home – Rated Good
Accurate, complete and detailed records were kept in respect of each person’s care. Systems were in place to ensure care plans transferred onto the electronic care system were documented in a way that supported a person-centred approach and were accurate. Staff were supportive of the newly implemented electronic care record system and said care processes were more organised which was having a positive impact on the service people were receiving.
The Moreton Centre – Rated Good
Care plans and risk assessments identified specific risks to each person and provided guidance for staff on how to minimise or prevent the risk of harm. This included, risks such as diabetes, skin integrity, weight management, nutrition and falls.
Staff used the principles of positive behavioural support and recorded these within the care plans. These helped staff to recognise signs that indicated a person’s behaviour was escalating. Documentation relating to incidents had improved and de-escalation techniques were reviewed regularly for effectiveness.
Belmont Castle Care Home – Rated Good
The service made appropriate use of technology to support people. An electronic system allowed people to call for assistance when needed and movement-activated alarms were used to alert staff when people moved to unsafe positions.
Staff worked together to ensure people received consistent, timely, coordinated, person-centred care and support. Staff always had access to information about people via the handheld electronic care planning system. They said this meant they could check any details at any time.
Kiln Lodge – Rated Good
The provider had recently implemented new electronic systems for care planning, policies and procedures and quality assurance operating systems. This meant that the information was instantly accessible to staff, remained current and reflected best practice and guidance. The provider was still in the process of embedding these systems into the home and they were not as effective as they could be. For example, the medicines administration systems.
Stella and Harry Freedman House – Rated Good
The service had an electronic system in place to monitor incidents and understood how to use them as learning opportunities to try and prevent future occurrences.
Moorhaven – Rated Good
The home had recently moved to a new care plan system which allowed staff to record information on hand-held devices in real time. This enabled senior staff to have oversight of the care each person was receiving and respond promptly to any shortfalls.
Case studies
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