Ness M Care Services understand the strength that can come from community, and the passion it requires to bring such communities to life. For 15 years, their service’s reputation is synonymous with personal care, and energising support. With a clientele of around 130 people across the UK, their aim is to support people’s independence while helping them to live full lives in their communities. This commitment to community pushed them to utilise digital technology. Ness M Care Services tried their hand with different digital platforms before switching to Nourish Empower in 2021. Since then, they’ve found the centralisation of information, communication across the services and collaboration with Nourish teams to be exactly what they were looking for.
Centralised information & communication
Ensuring the right people always have access to the right data, securely and in real-time.
Improved care quality
With easier access to care plans, risk assessments and live updates, carers can deliver more personalised, responsive support.
Greater efficiency & time savings
Streamlined documentation and call monitoring mean less admin and more meaningful engagement with clients.
Enhanced compliance & inspection readiness
Clear evidence of care, regular review alerts, and accurate reporting improve regulatory confidence
Boosted trust & reputation
Transparent sharing of records strengthens relationships with clients, families, regulators and funders alike.
Empowered staff & managers
Carers find the app simple and reliable, while managers benefit from up-to-date information and easier oversight.
Support for business growth
Smoother operations have enabled Ness M Care Services to expand confidently without sacrificing quality of care.
We spoke to Ness M Care Services’s Founder and Managing Director, Jacqualine Moyo, about their experience with Nourish. We explored how they ensure their teams are informed and their community remains connected with Nourish Empower. The benefits that are felt at every level of their service, throughout their community and the positive impact this has had for their reputation with clients, regulators and funders alike!
“We previously used a different software, and we were getting annoyed with it. There was a lot of frustration around access to the software. It was unresponsive and we were constantly being cut off. As you can imagine in this environment, homecare doesn’t wait for anything. When I was talking about these issues with other providers they recommended I look into Nourish Empower.
“Once we switched the accessibility and ease of use was quickly apparent to us. My Team Leaders and I found it was easy to create rotas and share with the team. Our teams were no longer getting cut off from the information they needed, because it is all accessible on their phones.”
“Nourish Empower is a very user friendly. When we onboarded our teams to Empower they picked it up quite quickly. Including the admin staff in the office found it quite easy to onboard information. It was straightforward for them to share the right information with the right people across our service.”
“We have a dedicated Account Manager who is readily available and they are an enormous resource for us. We also have an Empower ‘superuser’ of sorts on our side who communicates with our Account Manager on our behalf. Thanks to this established relationship addressing challenges when they arise is seamless for us. We contact our Empower communications person and they get in touch with our Account Manager.
“We also find the updates through the app really useful. It’s a great source of upcoming important information. As well as being a quick and straightforward way to get solutions and direction on the app.”
“Roles and permissions are a massive help. We can share information across the system to everybody who needed it. It’s accessible to all our staff, with obvious limitations depending on who you are within the organisation. We’ve got carers, team leaders, registered managers and of course senior people like myself. We must manage the data effectively, and share it appropriately. Our senior people are able to manage information that everyone else can’t access or change. So Empower allows for us to have our own level of boundaries. Which is vital for secure information and data protection.”
“When we’ve got, for example, a new client, it’s much easier to share their information with the right people. Previously it was always a challenge in terms of effectively communicating important information to our carers. We’ve always been able to do that in person. Now that information is uploaded and readily available to everybody it’s much easier to communicate across our service. You only need to send people to their app if you needed to send out a message specifically about a client, or if I want to send a general message to our teams, it is visible to them wherever they are.
“So communication is faster and is more efficient and is to everybody that needs it.”
“Absolutely, in terms of evidencing to both regulators and the local authorities who are very keen to know how we spend their money! They want to see that we are actually spending the time that they pay us for with the client. Which is why the call monitoring features on the Empower app are so impactful. All our staff can record their actual appointment times accurately and securely with ease when they log in and out. Which creates the exact evidence we are being asked for.
“It’s not just the logging in and logging out either. It is able to tell us live about the care that we provide as it happens. As soon as somebody writes their information and presses the send button at the end of an appointment, it is available on the other side for our managers. This again helps improve our communication and ensures the right people have what they need. It’s very helpful for care management.”
“The accessibility of care documents to staff improved the quality of our care a lot. Our teams can do a lot better when they have the right information. Care plans are essential documents in care, and the accessibility of those documents or similarly important information like risk assessments, to our staff is vital. Having them so easily to hand has improved care significantly and been a game changer for us.
“It’s also helped us improve the quality of the notes our teams are writing. We are able to see what they are writing and this helps us from both and communication and a training point of view. In terms of training our staff, it helps us refine how we document appointments effectively. Quality documentation is a serious side of care that people don’t think about enough in my opinion. If it’s not written properly, it doesn’t reflect the exact needs of the person. Then they don’t get the care and support they need. By centralising our information, improving the quality of that information and then applying it to our care we have significantly improved the support we provide to our community.”
“Absolutely, centralisation is a huge benefit. Especially with the alerts we can set up to highlight important information and timelines.”
“Lots of ways, lets take the example of a care plan. Care plans need to be reviewed regularly. We generally set care plan review for every four months quarter. With Nourish Empower I can set up alerts to make sure we stay on top of these reviews at every level of our service. It will give an orange alert when it’s near the time, and when you’re past the review period to changes to red. It seems simple but it’s a big help for understanding what’s coming at a glance. It’s also a very important compliance tool from an inspection point of view.
“Care plan reviewing is essential for quality care. As well as engaging with the people you support. Homecare can quickly become quite hectic, and that is when things can get overlooked or underreported. Alerts make sure nothing falls between the cracks of your care delivery. Ensuring we are always up to date and in step with our clients, from our carers to our senior level.”
“First of all, from a director level, it’s made things a lot simpler for all my managers. Which is always what you want for the system.
“For our managers, information is key. Access to information is key for staff. It impacts the way we communicate and everything else throughout our service. The fact the information from our appointments is up to date and shared as soon as it is recorded is incredible.
“Also when preparing for an inspection as a registered manager it’s fantastic. All the things that I’ve been talking about; the access to information, the alerts, the way it organises the care system, the client and staff information and just simplifies all these things from an inspection point. It’s brilliant.”
“I think the most important was the accessibility and the availability. We can rely on Nourish Empower. I mean, comparing it to the issues we had with our previous software it’s night and day. We’ve never had a situation where we shut down.
“The ease of use is also critical. Our carers find the app so simple and effective. I may be the managing director but I also still participate as a carer. So, I experienced first hand how the app enhanced our approach to care.
“It’s so straightforward and it speeds up so much of our admin. Checklists also expedite the documenting about a client. Which is much quicker than writing by hand like we used to do. It’s quick, it’s easy to share and it gives our carers more time with the people we support.”
“I think first of all, it’s better quality care. The care that they receive is very well guided. Their care plans are regularly reviewed as well the impact of our support, which keeps us up to date. This means we can move the journey of their needs with them. Adapting our support to their ambition and co-producing the best results for everyone involved. Because we are there when things change, we can see them change and we are informed at all times.
“Also, people want to know about what we write about them. The Empower app makes it very easy to download that information and send it to our clients. Or share it with their relatives if they need to see information about their loved ones. We can email this information or download it and share as appropriate. It’s got the facts that are needed. It’s got the care at the time they came in, all visible for them to query if they want to.
“So it’s improved trust. It’s improved the relationship that we have with our clients and their families. The trust that when they see things that we see. We noticed it also improved our company reputation as well in the areas we worked with.”
“Of course! The funders are part of the community. Obviously they want the right information to justify their spending. With Nourish Empower we can deliver evidence of what we do, when we do it, and how long we do it for easily. Which has improved our reputation with them. If this information is not very clear, it reduces the levels of trust.
“We are in a much, much better space with our funding authorities because we can deliver information that they can see clearly.”
“It’s hard to quantify but it’s evident in the pace with which information is shared throughout our service. We are in a position to accept a package at 5:00pm at end of the day. Because our carers will have access to this information when they go visit that person later that day. That’s improves our pace across the board, which is difficult to quantify.
“The time spent typing writing is drastically reduced, which is easier! Our reports say on average we are able to give 10 minutes of direct engagement to our clients. That are not task related. Just focused on engaging them and getting to know them, thanks to the app giving us that extra time with the people we support.”
“Definitely, we’ve seen our significant growth over the past couple of years. Obviously when everything flows smoothly, we are able to grow. We are able to take on clients, upload and quickly have information accessible. We can efficiently arrange and organise our staff.
“I think it would have been very difficult to grow at the level we have without Empower. To manage the level of what we’ve experienced without a software that is tied to our community and supporting our processes would be very difficult.
“In turn, I feel we also help you grow too. We’ve been part of your journey by feeding information back to you. We feel like we’re in a partnership because we can see the feedback we provide being implemented.”
“I think it’s the accessibility to information really, which has improved our communication. I see efficient care planning and remote monitoring helping us improve outcomes for the people we support. As a provider we are better at compliance. Homecare is a very highly regulated industry so this is a big win for us.
“But also in terms of our contracts and complying them, particularly the financial side of the contracts. We were struggling to evidence visibly the actual appointment times that we spent with clients. Now it’s a straightforward and simple process.
“Really Nourish Empower improved things in many areas, so it’s hard to pick just one! As a managing director I’ve got a very happy staff, a thriving business, and I feel very supported.”
“The future is bright. Nourish are an attentive company. You consider what the customer says and really work on relationships with them. I know you appreciate that the job we do is very difficult. That information is key to what we do. That understanding is why I really see a future with Nourish.”
Care is always evolving. Over the past five years we have seen a notable increase in the demand for home care in the UK. The population is ageing, and people want to be able to live freely at home for longer. That is why care technology needs to evolve quickly as well. In today’s fast-paced world of home care delivery, frontline teams face mounting pressure to deliver high-quality, personalised support. Often with limited resources and fragmented tools. Traditional systems fall short, leaving carers without the context they need, struggling with poor connectivity, and relying on insecure communication methods.
This blog explores how a mobile-first, context-aware care platform can reshape the way support is delivered.
We’ll dive into how this innovative approach empowers carers, improves outcomes, and brings confidence back to every visit.
Information is key to quality care. Carers, especially those in home care, are asked to wear a millinery’s worth of hats throughout their day. On traditional platforms, carers often lack visibility into why tasks are required. This can easily lead to disjointed care, creating gaps and inconsistencies in the application of someone’s plan. Which leads to missed opportunities for better outcomes.
We work with our users to continually review and develop the functionality of our products. We are building out care tasks, interactions and assessments that link directly to care plans. Giving carers real-time context to deliver more informed and personalised support.
The new Better Care at Home app connects each interaction to a section of the care plan. Crucially, including a client timeline for context, so that every interaction is connected. The app provides instant access to critical information, including emergency packs, allergies, and assessments. Ensuring your team knows everything they need for quality home care delivery.
Of course, all the functionality in the world doesn’t matter if the app doesn’t turn on when you need it. Or, to borrow a phrase from my old football coach, ‘the best ability is availability’. He had a few ways of saying it in fairness, however this is the only one I feel comfortable repeating.
Unreliable mobile signals and clunky interfaces slow down home care delivery. Which leads to frustration for your teams when they don’t have access to the things they need to succeed. Much like a certain unnamed football coach for Castletroy Rovers’s under-12s.
The Better Care at Home app supports care wherever it happens. Whether in someone’s home or on the go. With offline access and intuitive tools that work in real-world conditions.
Offline mode ensures carers can record and access key information, even in low signal areas. Storing the recorded information on the app and uploading it as soon as a connection becomes available. Ensuring no important interactions go unrecorded. Features like appointment views, body maps, and medication tools make care delivery simpler and faster in the field.
We develop all our features with our users. Creating a continuous feedback loop throughout the development process. By co-producing our products, we can ensure that they are both fit for the role, and accessible to the user.
Communication is key. It lies at the centre of all successful systems. In home care delivery, disjointed communication between carers and managers leads to missed updates and disparate perspectives. Which in turn can lead to a reliance on unsecure tools like WhatsApp or Facebook Messenger.
Better Care at Home enables care teams to stay connected and informed with secure in-app messaging. Keeping your communications exclusively between your team. With built-in support that is only ever a click away. As well as a Microsoft login to make accessing the platform easier for your users. Features that promote ease of access and collaboration for every interaction.
In-app messaging supports team to team and group conversations securely. Building connections across your service, regardless of where your team are at the time. This can help bridge the distance that naturally occurs in home care delivery. Our integrated guides and user-friendly interface help your team to quickly become comfortable using our app. Allowing for their care to evolve in line with our functionality, as they unlock more time with the people they support. As well as more information about the life that person leads and the care and support they desire. Improving access, auditability, and security for your whole service.
As the demand for home care continues to grow, so too must the tools we rely on to deliver it. The Better Care at Home app represents a meaningful step forward. Not just in technology, but in how we think about care itself. By working with Nourish users we understand some of the key challenges providers face. Including gaps in information, accessibility issues and fragmented communication. Our mobile-first, context-aware platform empowers carers to provide more informed, responsive, and compassionate support.
With every task linked to a care plan, offline functionality that works in the real world, and secure communication built in, Better Care at Home is more than just an app update, it’s an upgrade. A partner in delivering confident, connected care. And by co-producing with the people who use it every day, we ensure it continues to evolve alongside the needs of the sector.
Care Wise are an established home care provider, serving their community in Lancing for over a decade. Coproduction lies at the heart of their care philosophy, as they bring together the people using their support, their family, their teams and other services to provide care that promotes independence and invigorates participants to live the lives they want, their way. Care Wise joined Nourish Better Care at Home just over a year ago, aiming to build upon their existing functionality in Nourish Empower to centralise both their administrative and care data. With the ambition to more specifically understand their community, and more effectively support their needs. We sat down with Manager Perry Amedome to find out how it went.
“I was learning hands on from the start, so my Customer Success Manager Katie was a huge help. I felt like I could reach out at any time. She would take me through anything I was curious about and help me understand how to best apply the functionality to our person led service. The support team are also a great resource, when we contact them for guidance we get quick responses. So, anytime we have challenges, we simply contact them for any help we need. Thanks to this comprehensive support I became comfortable with the new functionality.
“The Care Wise team found the change quite straightforward. Once we took them through the system and showed them how they can use the system they were really impressed with the functionality. For both themselves, and the people they support.”
“A lot of ways. I love the system because, comparing Better Care at Home to Empower, there is a clearer throughline of care. With Better Care at Home we can use the assessments from the library to build care plans. It makes it so much more fluid and effective to provide care. It also makes it easier to evidence our approach to care.
“During our last council inspection, they were impressed because they could easily see all of the risk assessments we conducted for every part of our care plan environment.
“The range of assessments is fantastic. They are so easy to specify to the people you care for. Which is essential for us as we work with people to promote their independence. The available assessments give you a great starting point. From there we can add and remove any of the sections in the assessment that aren’t relevant. This allows our care to be more person-led as we adapt our assessments to their unique needs, while our administration can be more centralised to adapt to the volume of data we gather to inform our care.”
“It makes it easy to capture, review and act upon information. Care is shaped by the information we capture during appointments. It is critical to improving outcomes and driving independence. It is really helpful now we’re able to capture this vital information in a plain and straightforward way. We have care plans that have the reassessment embedded in them. Which means all the information and processes we need to provide the care we want to is easy to access and apply.
“This is especially evident when it comes time to use the emergency admissions pack. This toolkit includes all of the necessary information such as their vitals and allergies, which is invaluable when you need to react quickly.
“We also keep track of all communication that has gone on with our clients and any incidents, like a fall. Effectively we record everything we can in Better Care at Home. This enables us to paint a full picture of someone’s care experience with us.
“Nourish also helps us centralise our administrative data. For example, the recently released holiday system is fantastic. Our carers can book their holidays directly through the carer app. Then we can just review the requests on our side and easily approve them. So that has also been really helpful for them. This was convenient for both our carers and our office team. It is the exact kind of centralisation we were looking for.
“Initially tracking holidays was a bit of a pain. Now it is easier for us to track the holidays and know what has been taken, what is outstanding and all the varying factors. And then share that information with our carers. Which makes it a better system for us to manage our team with.
“Overall, the centralisation and communication capabilities of Better Care at Home are why we are able to manage both sides of our service so effectively. The people we take care of and the people that we employ to take care of them. It’s all interlinked, in an easy and straightforward way and it’s incredibly helpful.”
Simply put, having all this information at my fingertips is brilliant. Your call monitoring functionality is a fantastic management tool. We receive prompts to let us know when carers are running late. So, you don’t have to be monitoring the live feed to see where the carer is. If they’re not logged in, say within 10 minutes of an appointment start time, you are informed and you can follow up with the carer to find out what’s going on. This ensures that no call is missed. Which is both a useful feature and a weight off my mind. Instead of me being on the PC monitoring a live feed I can focus on other things, knowing that if anyone hasn’t logged in for 10 minutes I will get an alert, which is fantastic!
“We conduct a general care plan review every six months. This is alongside any more acute changes we need to make based on appointment notes and other reported incidents that need more immediate addressing.
“The general care plan review involves the carer going to the client and having a conversation. Several of our clients include their family members and loved ones in this conversation, which helps reinforce our person led approach. The carer asks questions that help us understand the effectiveness and impact of our care. ‘Do you feel your needs are properly cared for?’ ‘Do you want to change anything?’ ‘Do you want anything added?’. Then based on the conversation we have, we just come on to Better Care at Home and update the care plan. So if the carers record a need to change, these changes happen immediately.
“When that is updated, we share an updated copy of the care plan with the client. To also go through and make sure the things they hold valuable are reflected. Whatever needs that they require, they can see the information we pulled from the system, what we are going to provide and why. Then, if they are satisfied, they give us go ahead to use their care plan for their care.
“Thanks to Better Care at Home centralising our information and supporting our communication, our managers have the right information to justify care plan changes as required, and our clients feel informed and involved in their care. Ensuring that we are always supporting the needs of our clients as effectively as possible.
“The family portal might be my favourite thing about Better Care at Home, it’s so helpful for our approach to care. It allows family members to see the care we are providing. So they have the assurance that comes from involvement and understanding how we’re supporting their loved one at Care Wise. We routinely share information through the portal to help highlight the impact of our care, which the families love.
“As I said earlier, the family frequently take part in the six-month reviews. With the family portal they are also able to stay abreast of their loved one’s care, which creates a communicative circle of care around the client, their family, and us. This circle includes their multidisciplinary team and other relevant parties as well. All these elements coming together is crucial for promoting independence.”
“It’s how it brings everything together. Better Care at Home helps us manage our client’s needs, knowing what they need, and all the changes that come with their care evolving over time.
“Without Better Care at Home, it’s difficult to know when an assessment was done, know what has changed and why. So being able to see the changes over time, knowing what has gone on and being able to clearly communicate all of these things with the people that matter, it helps us to support the people who rely on us to our best ability. Without Better Care at Home we would be relying much more on guesswork and guessing doesn’t make the care person centred, coproduction does. Better Care at Home gives us the tools to treat people independently, encompassing their family, their ambitions, their changes and their needs, so they can live independently.”
Upskill your team with our all-in-one, accredited eLearning platform – flexible, easy-to-use, and tailored for home care agencies
At Nourish, we understand that providing quality care starts with having a well-trained, confident team.
That’s why we’ve partnered with myAko, a Skills for Care and CPD accredited eLearning provider, to deliver an all-in-one digital learning solution for home care agencies. Our platform, designed to simplify training, links directly to the Nourish Empower app, enabling easy access for your staff and offering a streamlined way to manage training compliance.
Whether you’re looking to improve staff skills, meet regulatory requirements, or provide continuous learning opportunities, Nourish eLearning offers a convenient, cost-effective, and accredited solution for your care team’s training needs.
We know that managing training across a dispersed workforce can be challenging. Our eLearning Platform is designed to support care agencies by integrating training directly into the tools you already use.
With single sign-on, automated course assignments, and real-time progress tracking, we take the hassle out of training compliance and allow you to focus on delivering quality care.
Track compliance and training progress across your whole team.
Easily download and store certificates for staff training.
Set rules for course allocation based on region, role, or job title.
The Care Certificate is an agreed set of standards that sets out the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. This course covers 15 standards within the Care Certificate and checks the knowledge of the learner through the end of module assessments.
This course aims to provide the learner with the skills and knowledge to be able to recognise the stages of dementia, identify dementia as a disability, list the most common types of dementia and their causes, and identify factors relating to an individual’s experience of dementia.
This course aims to ensure the learner has the knowledge and understanding of how to recognise and report abuse within the workplace, ensuring they are working to the local Multi-Agency Safeguarding Adults Procedures.
This course aims to provide the learner with the knowledge and understanding of types of child abuse and how to recognise the signs, the actions to take in response to safeguarding concerns and the support required following a safeguarding referral.
This course aims to ensure the learner is working to current moving and handling guidelines and alleviates any poor techniques that they may have adopted, therefore minimising the risk of injury to themselves.
This course aims to provide the learner with the essential knowledge needed for the safe handling of medication and will cover current legislation, routes of administration and the importance of seeking help when questions arise.
This course aims to ensure that the learner has the knowledge and understanding to be able to work to best practice. The course reviews key terms and introduces the learner to types of unlawful discrimination.
This course aims to illustrate what person-centred care and support should include. The learner will be able to outline how a person-centred approach supports individuals to engage in active and fulfilling lives and identify how an individual may feel.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Nourish domiciliary care rostering software empowers carers with the right information, at the right time, bringing confidence to every visit and clarity to every task.
Nourish Empower is a complete home care rostering software solution built from the ground up for domiciliary care providers.
Every day, care providers send talented care workers into vulnerable people’s homes to help them with personal tasks, healthy eating, medication management and social connection – in other words, to remain independent.
Technology plays a vital role in delivering better care for people living at home and in the community. With Nourish Empower, home care organisations can achieve significant efficiency savings through seamless team communication, smarter scheduling, reduced administrative burdens and streamlined invoice and timesheet generation.
Our integrated electronic call monitoring system gives you real-time visibility of every visit, so you always know your team is where they need to be.
Nourish Empower has been designed to help managers and team members alike in delivering outstanding and efficient care.
Our home care rostering software has everything you need to keep operations running smoothly and efficiently.
Easily manage appointments with drag-and-drop scheduling, assign them to the most suitable team members, set up runs, and view travel times between visits. Nourish Empower also recommends the best person for each job based on skills, availability, and client preferences, ensuring the right match every time.
Monitor visits safely and securely with our carer app and electronic call monitoring system. Track punctuality and attendance, generate clear reports and ensure your staff are supported while the needs of the people you care for are being met. Our system provides real-time alerts if a carer hasn’t checked in, giving managers immediate oversight and peace of mind.
Our solution simplifies the entire process, from customising holiday schemes to tracking leave requests, with carers able to request time off directly within the app—all while ensuring you remain compliant with regional regulations.
Automatically generate invoices and timesheets from scheduled or recorded appointment times, with flexible settings that can be tailored to suit your service.
Home care rostering software is a digital scheduling tool designed specifically for domiciliary care providers.
It allows managers to assign care workers to visits, optimise travel routes, manage availability and ensure the right staff member is matched to each client based on skills, preferences and location.
Nourish Empower streamlines scheduling with drag-and-drop functionality, automated staff recommendations and integrated travel-time calculations.
This reduces manual admin, minimises scheduling conflicts and helps managers allocate resources more effectively, freeing up time to focus on care quality.
An electronic call monitoring system tracks when care workers arrive at and leave a client’s home, typically via a mobile app or dedicated device.
It provides real-time visibility of visit attendance, helps verify that care is delivered as scheduled and generates reports for compliance and payroll purposes.
Carers check in and out of visits using the Nourish Empower app or a call monitoring device.
The system logs precise arrival and departure times, sends alerts if a visit is missed or late, and syncs data automatically with rostering and payroll functions, giving managers instant oversight without manual follow-up.
Yes. Accurate, timestamped records from our electronic call monitoring system and digital care planning tools create a clear audit trail.
This supports regulatory compliance by demonstrating that visits were completed as scheduled and that care was delivered in line with each person’s care plan.
Yes. Nourish Empower allows authorised users across care settings to access relevant information.
This improves communication between carers, coordinators and managers while ensuring everyone works from the latest records.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Transform mobile domiciliary care delivery and coordination with Nourish Better Care at Home.
Nourish Better Care at Home is the leading Home Care software, built to transform how home care providers deliver, coordinate, and manage care in the community. It brings care planning, documentation, real-time updates, and family engagement together in one connected home care platform.
Nourish Better Care at Home enables carers to deliver quality domiciliary care in the community. With digital care planning, recording, and service management tools, home care agencies can save valuable time, streamline processes, and focus more on delivering quality support to those who need it.
Better Care at Home is built with the functionality of Nourish Empower integrated into it, which includes rostering, invoicing, time-off, and expenses, so you can manage both care delivery and service operations together.
Nourish Better Care at Home has a suite of features to simplify both domiciliary care delivery and organisational processes.
Nourish Better Care at Home ensures the management of your community care service is simple and seamless.
From recording visits and accessing care plans to managing handovers, it brings everything together in a faster, smarter way, giving care teams more time to focus on what matters most: delivering meaningful, person-centred care.
No two individuals are the same — we each have our own preferences and unique needs, and the same applies to the care and support we require. Care teams have instant access to personalised information within the app, enabling them to deliver care that aligns perfectly with each person’s preferences and requirements.
Make use of templates for care plans and assessments, in line with industry best practices and tailored for the type of care you deliver. With these templates, staff can swiftly and effortlessly begin using the system.
Access vital GP data instantly, giving your care teams real-time medical information for safer, more informed decision-making. Ensure continuity of care and reduce administrative delay.
The Nourish Family Portal keeps friends and family informed about their loved one’s care, providing secure, real-time access to appointment details, the timeline, assessments, and the care plan. It offers peace of mind and encourages greater involvement in care planning, improving transparency, trust, and communication throughout home/domiciliary care delivery.
Nourish Better Care at Home enables providers to move away from fragmented systems and manual processes by bringing everything into one unified home care/domiciliary care management software.
It supports consistent, high-quality domiciliary care delivery through fully digital care planning, mobile-first functionality for carers, real-time operational visibility for managers, and seamless family engagement via the Nourish Family Portal.
The result is safer, more efficient care delivery with improved communication, stronger compliance, and better outcomes for both carers and service users.
The Nourish Family Portal lets families see what’s going on with care as it happens.
Instead of waiting for phone calls or updates that are already a day or two old, families can stay up to speed on what’s going on thanks to the care team sharing the latest information. This means less uncertainty and more trust all around.
Yes, Nourish Better Care at Home is built with the functionality of Nourish Empower integrated into it, including rostering, invoicing, time-off, and expenses, so care delivery and service operations can be managed together.
Yes, you can. Nourish Better Care at Home has an offline mode, allowing remote domiciliary care teams to deliver and log care updates without Wi-Fi and a data connection.
The system enables carers to log care notes; complete assessments; and access allergy, dietary, and care requirements. Nourish Better Care at Home will update records once a data connection is restored.
The portal makes sure that all carers have the very latest care plans, visit notes and updates right at their fingertips, 24/7.
By cutting out the need for oral handovers or paper notes, this means missed information is a lot less likely to happen & care just keeps on flowing smoothly between teams and visits.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Transform your approach to Incident Management in care.
At Nourish, we believe every life should be lived to its full potential. And every person supported should feel safe, empowered and engaged with the support they’re receiving.
However, when things don’t go quite to plan, the way we respond, learn and make improvements has a significant impact on the person’s ongoing wellbeing and safety.
With Nourish Safety we’ve harnessed our care management expertise to provide a fully integrated and holistic experience where you can manage incidents, ensure compliance, and focus on what matters most – empowering the people you support to live life to its full potential.
Log the initial details of an event or near miss in less than 30 seconds, log events confidentially and benefit from care specific workflows such as wounds, falls and behaviours.
Including configurable notifications, a dedicated event view and a live event tracker.
Including dashboards and prompts to support trend identification
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Kingsway Care enables older people and people with disabilities to stay in the homes they know and love. Infusing home visits with fun, laughter and companionship, the independent home care provider supports people in Brighton and Hove.
Managing Director, Vicky Haines, explains how home care management software, Nourish Rostering, is improving efficiency and empowering care workers in the community.
“We’ve been using Nourish Empower from the beginning. So we haven’t had to do that transition from paper to digital records. We started to use Nourish in 2021. It allows us to see the big picture and roster our care workers in an intuitive way.”
“We work with a lot of people with dementia or cognitive decline, so continuity of care is really important. Having that same care worker or team of carers is vital, so the people we support get to know them. Nourish lets us roster our care workers easily.
“We have a skills and attributes section. So we can make sure that only the right carer goes to the right people. This allows us to make sure that the package of care runs smoothly, and the person doesn’t get disoriented when somebody new walks through the door.”
“It’s hard for carers out there. Nourish aids us in staff retention because we can make sure that we’re providing rosters that work for their availability and allows them to have their own lives. We can see who is where at all times and can easily make changes. It’s really transformational. I can’t imagine having to do rosters on an excel document!”
“We recently had an emergency with someone who needed an immediate upgrade in the number of hours of care. Within half an hour, we went from delivering one hour of care a day, to 13 hours of care a day. We could see immediately who was available and what our capacity was to be able to put that care in place. It’s things like this that make a real difference.”
For a more in-depth and intimate insight into the incredible care that Kingsway provide their community watch episode 3 of A Better Life.
Associated Wellbeing offer a range of Mental Health and Community services. They adopted Nourish in early 2020.
We spoke to Clinical Director, Sarah Beaumont to talk about their experience using digital care planning, and how Nourish has helped enhance their care services.
I was worried that staff might find the system too complicated or be reluctant to use it, meaning we’d miss out on recording vital information.
We had three days of bespoke training online via zoom which was really helpful and informative. The team allowed us to ask any questions we had, even if we felt they we’re silly, and they taught us how to tailor our system to provide totally bespoke care to our young people.
Very easy, it’s simple and user friendly. If you forget anything or are unsure about something, the 24/7 support is available to provide advice and guidance.
“I think Nourish has saved our staff at least 2hours per shift in recording. Also the recording on Nourish is much higher quality and more detailed due to the bespoke interaction tabs that are created.”
It was a game changer for our company. We were struggling with data protection, accurate record keeping, and being able to recall important pieces of information. We had a focused inspection from CQC and it was really difficult to evidence our work as our record keeping was inconsistent. Nourish has enabled us to really improve our patient care and evidence the great work the team does.
All the team have given positive feedback about the system. Training was easily done with all staff through Nourish’s train the trainer method.
It is really easy to provide reports and written evidence to commissioners and family members about the care plans, risk assessment and daily activities of our young people. We are proud to be using Nourish and use it as a selling point.
CQC have advised us they are much happier we have an established electronic system now, as this will enable them to gather the evidence they need to rate our service much more easily.
We noticed almost immediately that Nourish was making a significant difference, having a single system that enables us to capture all the evidence is amazing and reduced so much stress from the leadership team.
The staff love the handheld devices, it allows them to record in real time and do it as they work alongside the young people. They don’t have to complete entries that are rushed at the end of a shift and don’t forget to record things as they are doing it as they go along.
I think Nourish has saved our staff at least 2 hours per shift in recording, also the recording on Nourish is much higher quality and more detailed due to the bespoke interaction tabs that are created.
The system is user friendly, bespoke, and you are able to customise it to your service with ease. I have made several recommendations to other providers regarding Nourish as I would advocate all health and social care providers consider using this amazing system.
I love the combined care and risk plans that are categorised, and the reminders that are set to always ensure reviews are completed. I love the individual interaction tabs and being able to easily attach photos of activities and service user engagement.
We love being able to add templates to Nourish to record progress reviews, business meetings and care planning meetings. This means we are capturing MDT reviews more effectively and efficiently.
To find out more about how Nourish can help your care service, book a demo today.
Empowering you to make better and safer decisions with our data dashboards.
Our dashboards give you and your team the clarity you need to connect the dots across multiple contexts and easily evidence the care you’re providing. By identifying trends and patterns across your service you can prioritise action which improves the lives of those you support.
All of our dashboards give you clear, actionable data to make better care decisions and empower you to maintain a comprehensive audit trail to support regulatory inspections and demonstrate high-quality care delivery.
Stay on top of the metrics that matter most and understand change over time.
Whether you need to see your data across a group, region or individual service you can easily access the information you need.
Understand impact for your wider organisation, specific locations and individuals supported at the click of a button.
By being able to see the big picture and understand the details you can access a deeper level of insight to improve the efficiency of your operation and improve the outcomes for those you support.
Clear visual representations of data to help you evidence improvements and progress without the need for extensive audits.
Select which data visualisations works for you and view your data through different lenses to access the insights you need.
Our dashboard visualisations are designed to be scalable so your insights remain just as clear as your operation changes and grows.
Bring together and easily track KPIs across your organisation
Ensure the timely assessment, treatment and monitoring of wounds
Quickly identify individuals at risk, reduce hospitalisations and ensure proactive care
Gain a clear oversight of system warnings so concerns can be addresses and processes optimised
Simplify the monitoring of care plan reviews, track progress and identify trends to ensure timely, high quality updates
Gain detailed insights into care interactions, ensuring timely interventions and proactive health management
Centralise key information about the people you support for safer and more effective care
Gain insights into capacity, demographics and facility needs to support effective planning and decision making
Surface key trends and risk factors, identify wounds earlier, minimise recurrence, and prioritise individuals who may require further intervention
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
