South Coast Homecare want to change the future of care. Their focus is on delivering connected, safe care that reaches across their community. As part of this ambitious undertaking South Coast digitised their processes with Nourish Empower five years ago. Utilising the system to better organise their service and centralise their data. South Coast continue to champion innovation, such as their ‘contingency care plans’. Which offer people an onramp to care services through initial, light touch support that helps normalise using care services as a proactive measure. Establishing relationships with people well before they need to draw upon more regular support.
This forward-thinking approach led South Coast to explore further digitisation options. As part of their development plan they upgraded from Empower to Nourish Better Care at Home in Spring 2025. We met with their Head of Care, Rebecca Palmer, to chat about the roll out, their focus on building connections and the value of clear communication.
“At South Coast we want to promote independence. That’s why preventative care is better than reactive care. Sometimes we take on a new person and we have to crisis manage. When you go in to check up on them you see how much of their condition could have been prevented. They’re undernourished and that causes other issues. They haven’t been taking their medication, which has caused high blood pressure. They’re not drinking enough which led to a urine infection. With the right information and better communication all those things can be prevented.
“It’s a massive part of what we use Nourish Better Care at Home for. We need care plans that make sure when anything changes with a person, the care plan is updated quickly. So we need a reactive, easy to update system.
“Previously we were using these templates on the computer and if you moved something the document could reformat itself randomly. We needed to go onto a proper electronic system. One where we could access information, review it, update it as necessary and be confident everyone who needs to see it can. If someone goes from a Zimmer frame to a hoist that’s a major change. We need to document it effectively to keep them safe, to get the information to the carers and be compliant with the CQC.
“Nourish helps us do this in a quick and efficient way. Time is something no one has, yet compliance is something everyone needs. Better Care at Home helps us to be responsive and preventative, but in a safe way.”
“Communication is essential, no issues will ever be sorted until communication is in place. This rings true within our organisation and especially when working with other people in health and care. With clear communication we can make sure everyone is on the same page, and we’re all working together. There’s no ‘this person does this, this person does that’. There’s clear communication that goes out. This is what to do, and then everyone does the same thing.
“It prevents complaints, it prevents accidents, it prevents loads of things having that good communication. I think that’s one of the things that makes home care needs different. Residential homes, care homes, hospitals, they all work together. They’re in the same building.
“But in home care we are segregated. We’re in the office, they are out doing the care calls. Carers are our eyes and ears in the community. We rely on them to keep us informed. It’s vital we use Nourish Better Care at Home to feed the right information both ways and keep them informed too.”
“It makes it much easier for us to link in with our carers, because you can put alerts on there for them. It’s very easy to send emails and text messages and tag carers where necessary.
“You can write an update on there. ‘District nurses have said etc etc’ and then you can tag carers in the update. So, when they will go to the call and use their phone and to log into the app it will come up. They need to acknowledge they’ve read it before they can continue. You’re not having to do lots of manual stuff. It’s one thing, tag all the relevant carers that are going to support that person for the next couple of weeks. Put an end date to it and the communication is sorted.
“We can also do this with notes the carers leave, which is fantastic for promoting carer to carer communication. Because the carer reads the notes of the other carer before proceeding. This approach creates a continuity of care that benefits our carers and the people they support.”
“Nourish makes it easier for our carers to flag things to the supervisors. If they see something they need to alert, they will write up their notes and they’ll click a little button and it will say supervisor alert. That will ping through to us in the office that someone’s not just written notes, they’ve pinged up notes that need reviewing. Which helps us respond effectively to prevent people having deteriorating accidents.
“A lot of the alerts were already available to us with Nourish Empower. Now with Nourish Better Care at Home we can build upon that functionality. It gives us more access to be able to do more, and to be able to change more information easily. Which is vital for responsive, preventative care. Supervisors deal with the OT’s, the physios, the GPS, the district nurses. Now we can easily get that information across to where it’s most actionable. Leading to more informed carers and better outcomes for the people receiving support.”
“I love the family portal. We have a lot of people whose families want to be involved in their loved one’s care. Which previously for us meant sending out a lot of weekly care note updates. Which is an understandable request.
“But, if someone goes off sick and someone forgets to do it, then you get a complaint. The family haven’t had their notes. They’ve missed out the crucial communication. Let’s face it, it’s always due to communication. With the family portal that communication is so much easier. They can go in and check up on their loved one. Which keeps them informed and frees up time for us to focus on other things.
“Plus, with the ease of communication it’s easier for families to become involved with preventative care practises. Especially with some of the people we support who don’t have as many weekly calls.”
“Our primary goal a lot of times is to prevent deterioration and accidents. What we can do if it’s a long term issue is use tasks to note the support they need.
“You can create specific tasks on every client and make them individual. For example ‘Jeff’ can take his medication himself. However, you must go and check that they have taken it and highlight it if he hasn’t. That can be a task for every call, and we can leave it on there for as long as we like. This promotes personalised care, and helps us support individuality and autonomy for the people using our service.
“Certain clients will want to wear Minnie mouse pyjamas on a Wednesday because that’s just who they are. So, that task would stay on there because it’s individual to them. When you look at care you have to be individual. You have to be holistic. That’s how you start to try and give individual care.”
“You’ve been brilliant! I’ve been messaging a lot as we set up Better Care at Home. There’s always going be things that come up so it’s fantastic to see that everyone is really responsive. Our Customer Support Manager (CSM) is even proactive with us.
“He called us once just before a bank holiday to say he won’t be available. He asked ‘Is there anything else you want to go through with me before I’m off for a couple of days?’ So we quickly went through some things, and we were well set up. It’s not as if the system has been put in and we’ve been left to work it out for ourselves. You never get used to a system until you play with it. It’s very reassuring to know that we can try things out for ourselves and still know there’s people to reach out to for guidance.
“The support team are fab as well. We ask for more acute support from them, and all they normally need is a screenshot. I’ll just use the snipping tool, chuck it to the support agent. They’ll come back shortly with a solution for us to try out. Between our CSM and the support line we are well resourced to make sure we get everything we need from the system.”
“When the West Sussex Local Authority came in to inspect us they were very happy with Nourish. They came in for what is a lot like a mini CQC inspection. They had a lot of questions about the functionality of the platform. ‘How do you check your appointment times and length of calls?’ ‘Can you audit the necessary information?’ ‘How do the supervisor alerts work?’
“They really liked the supervisor alerts things and the amount of audits you can run through Nourish. Those aren’t features you commonly find with digital homecare platforms. stuff you can run through it, they liked that it was it was there handy quick you know that sort of thing. The efficiency of the system impressed them, and how it helps us centralise our information.
“Approximately half of the people we support receive funding through the Local Authority. So their satisfaction with Nourish was a big win for us.”
A digital foundation for consistent, personalised and safer support.
Nourish Better Care is a tool that reflects your world, your values, and your young people. We help over 3,850 different services and providers to plan, record and coordinate care and support.
Supporting children and young people requires consistent communication, clear records, and person-centred planning. Nourish Better Care brings these elements together into one secure, easy-to-use system, giving teams access to real-time information, structured records, and practical tools to support day-to-day care.
My Journey, our new person-centred Goals & Milestones feature, is designed to transform aspirations into visible, meaningful progress. Built for SEND and LD services, it allows every individual’s goals to be co-produced in plain, accessible language and broken into achievable steps that can be tracked in everyday support.
With rich, mobile-friendly progress updates, including reflections, confidence levels, time spent, and photos, My Journey creates a living record of growth that celebrates each person’s achievements while giving teams, families, and commissioners clear evidence of impact.
It brings outcomes to life, empowering organisations to see, share, and champion progress in a way that is truly human.
Quick access to essential information when it matters most. Teams can configure what’s shown first for each child, so legal status, safeguarding needs and key risks are always visible. Clearer insights and faster decisions, especially in high-pressure situations.
Consistent support starts with better visibility. Record and review behaviour episodes in one place alongside strategies used and outcomes. Identify patterns, improve responses, and evidence what works for each child.
Real-time tracking of movements and supervision levels. Staff can clearly see where each child is meant to be, reducing confusion, improving safety and strengthening compliance across settings and shifts.
Create space for every child to be heard. Simple, digital tools allow children to share how they feel in their own words or images. Contributions feed directly into records and planning, making participation real and consistent.
A complete view of each child’s schedule. From school and appointments to contact visits and transitions, everything’s visible in one place. Helps avoid missed commitments and improves coordination across teams.
Track what matters and celebrate progress with Goals & Milestones. Set meaningful, personal goals and link them to everyday care. Progress is clearly visible, helping teams adapt support and evidence development over time.
Nourish Confidence brings audits, action plans and AI-assisted care plan reviews into one place, helping care teams identify risks, prioritise improvements and track progress.
When information is spread across different systems important signals can be difficult to spot early.
Care and support plans may be sampled, audits completed in spreadsheets, actions tracked in inboxes, and incidents recorded separately. Dedicated teams provide individualised care every day, yet without an integrated view, understanding the whole picture can be more difficult.
Nourish Confidence changes that. It pulls the right information into one place, enabling teams to gain clearer visibility of emerging themes and a sharper sense of what to prioritise next. Nourish Confidence brings audits, actions, and improvement opportunities into one platform – designed for care workflows – so teams can identify risks early, act quickly, and continuously improve without adding manual burden.
Confidence works seamlessly with your care workflows, it’s integrated, not added on. You can bring Confidence into your organisation in two ways:
Reduce risk and ensure audits are conducted promptly and consistently with pre-built, adaptable templates with scheduling and assignment. It also means a continuously maintained suite of audits managed by our in-house team.
Leadership-ready views connects actions to outcomes making excellence visible and evidences improvement for regulators.
Move from reactive sampling to proactive assurance with full-population assurance across clarity, person-focus, and alignment.
Run all of the audits your organisation runs today through Nourish with the ability to create audits from scratch with the ability to add yes/no, numeric and free text answers and to define what answers should trigger actions.
One hub to plan, balance, and track audits across services. This allows governance to see where audits are happening or not and also to see which audits are most commonly finding issues.
Close the loop; no lost tasks or duplicated effort with centralised actions from audits, events, inspections.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Care Wise are an established home care provider, serving their community in Lancing for over a decade. Coproduction lies at the heart of their care philosophy, as they bring together the people using their support, their family, their teams and other services to provide care that promotes independence and invigorates participants to live the lives they want, their way. Care Wise joined Nourish Better Care at Home just over a year ago, aiming to build upon their existing functionality in Nourish Empower to centralise both their administrative and care data. With the ambition to more specifically understand their community, and more effectively support their needs. We sat down with Manager Perry Amedome to find out how it went.
“I was learning hands on from the start, so my Customer Success Manager Katie was a huge help. I felt like I could reach out at any time. She would take me through anything I was curious about and help me understand how to best apply the functionality to our person led service. The support team are also a great resource, when we contact them for guidance we get quick responses. So, anytime we have challenges, we simply contact them for any help we need. Thanks to this comprehensive support I became comfortable with the new functionality.
“The Care Wise team found the change quite straightforward. Once we took them through the system and showed them how they can use the system they were really impressed with the functionality. For both themselves, and the people they support.”
“A lot of ways. I love the system because, comparing Better Care at Home to Empower, there is a clearer throughline of care. With Better Care at Home we can use the assessments from the library to build care plans. It makes it so much more fluid and effective to provide care. It also makes it easier to evidence our approach to care.
“During our last council inspection, they were impressed because they could easily see all of the risk assessments we conducted for every part of our care plan environment.
“The range of assessments is fantastic. They are so easy to specify to the people you care for. Which is essential for us as we work with people to promote their independence. The available assessments give you a great starting point. From there we can add and remove any of the sections in the assessment that aren’t relevant. This allows our care to be more person-led as we adapt our assessments to their unique needs, while our administration can be more centralised to adapt to the volume of data we gather to inform our care.”
“It makes it easy to capture, review and act upon information. Care is shaped by the information we capture during appointments. It is critical to improving outcomes and driving independence. It is really helpful now we’re able to capture this vital information in a plain and straightforward way. We have care plans that have the reassessment embedded in them. Which means all the information and processes we need to provide the care we want to is easy to access and apply.
“This is especially evident when it comes time to use the emergency admissions pack. This toolkit includes all of the necessary information such as their vitals and allergies, which is invaluable when you need to react quickly.
“We also keep track of all communication that has gone on with our clients and any incidents, like a fall. Effectively we record everything we can in Better Care at Home. This enables us to paint a full picture of someone’s care experience with us.
“Nourish also helps us centralise our administrative data. For example, the recently released holiday system is fantastic. Our carers can book their holidays directly through the carer app. Then we can just review the requests on our side and easily approve them. So that has also been really helpful for them. This was convenient for both our carers and our office team. It is the exact kind of centralisation we were looking for.
“Initially tracking holidays was a bit of a pain. Now it is easier for us to track the holidays and know what has been taken, what is outstanding and all the varying factors. And then share that information with our carers. Which makes it a better system for us to manage our team with.
“Overall, the centralisation and communication capabilities of Better Care at Home are why we are able to manage both sides of our service so effectively. The people we take care of and the people that we employ to take care of them. It’s all interlinked, in an easy and straightforward way and it’s incredibly helpful.”
Simply put, having all this information at my fingertips is brilliant. Your call monitoring functionality is a fantastic management tool. We receive prompts to let us know when carers are running late. So, you don’t have to be monitoring the live feed to see where the carer is. If they’re not logged in, say within 10 minutes of an appointment start time, you are informed and you can follow up with the carer to find out what’s going on. This ensures that no call is missed. Which is both a useful feature and a weight off my mind. Instead of me being on the PC monitoring a live feed I can focus on other things, knowing that if anyone hasn’t logged in for 10 minutes I will get an alert, which is fantastic!
“We conduct a general care plan review every six months. This is alongside any more acute changes we need to make based on appointment notes and other reported incidents that need more immediate addressing.
“The general care plan review involves the carer going to the client and having a conversation. Several of our clients include their family members and loved ones in this conversation, which helps reinforce our person led approach. The carer asks questions that help us understand the effectiveness and impact of our care. ‘Do you feel your needs are properly cared for?’ ‘Do you want to change anything?’ ‘Do you want anything added?’. Then based on the conversation we have, we just come on to Better Care at Home and update the care plan. So if the carers record a need to change, these changes happen immediately.
“When that is updated, we share an updated copy of the care plan with the client. To also go through and make sure the things they hold valuable are reflected. Whatever needs that they require, they can see the information we pulled from the system, what we are going to provide and why. Then, if they are satisfied, they give us go ahead to use their care plan for their care.
“Thanks to Better Care at Home centralising our information and supporting our communication, our managers have the right information to justify care plan changes as required, and our clients feel informed and involved in their care. Ensuring that we are always supporting the needs of our clients as effectively as possible.
“The family portal might be my favourite thing about Better Care at Home, it’s so helpful for our approach to care. It allows family members to see the care we are providing. So they have the assurance that comes from involvement and understanding how we’re supporting their loved one at Care Wise. We routinely share information through the portal to help highlight the impact of our care, which the families love.
“As I said earlier, the family frequently take part in the six-month reviews. With the family portal they are also able to stay abreast of their loved one’s care, which creates a communicative circle of care around the client, their family, and us. This circle includes their multidisciplinary team and other relevant parties as well. All these elements coming together is crucial for promoting independence.”
“It’s how it brings everything together. Better Care at Home helps us manage our client’s needs, knowing what they need, and all the changes that come with their care evolving over time.
“Without Better Care at Home, it’s difficult to know when an assessment was done, know what has changed and why. So being able to see the changes over time, knowing what has gone on and being able to clearly communicate all of these things with the people that matter, it helps us to support the people who rely on us to our best ability. Without Better Care at Home we would be relying much more on guesswork and guessing doesn’t make the care person centred, coproduction does. Better Care at Home gives us the tools to treat people independently, encompassing their family, their ambitions, their changes and their needs, so they can live independently.”
Protect your data with our Mobile Device Management solution.
Keeping the data of the people you support safe and secure is a critical consideration for every care provider. That’s where Nourish Protect comes in.
Our mobile device management solution empowers your team to efficiently record and access information at the point of care, whilst ensuring sensitive data remains secure and protected.
Nourish Protect is here to give you and your service peace of mind while you focus on the people you support.
*device must be powered on and connected to the internet.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Upskill your team with our all-in-one, accredited eLearning platform – flexible, easy-to-use, and tailored for home care agencies
At Nourish, we understand that providing quality care starts with having a well-trained, confident team.
That’s why we’ve partnered with myAko, a Skills for Care and CPD accredited eLearning provider, to deliver an all-in-one digital learning solution for home care agencies. Our platform, designed to simplify training, links directly to the Nourish Empower app, enabling easy access for your staff and offering a streamlined way to manage training compliance.
Whether you’re looking to improve staff skills, meet regulatory requirements, or provide continuous learning opportunities, Nourish eLearning offers a convenient, cost-effective, and accredited solution for your care team’s training needs.
We know that managing training across a dispersed workforce can be challenging. Our eLearning Platform is designed to support care agencies by integrating training directly into the tools you already use.
With single sign-on, automated course assignments, and real-time progress tracking, we take the hassle out of training compliance and allow you to focus on delivering quality care.
Track compliance and training progress across your whole team.
Easily download and store certificates for staff training.
Set rules for course allocation based on region, role, or job title.
The Care Certificate is an agreed set of standards that sets out the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. This course covers 15 standards within the Care Certificate and checks the knowledge of the learner through the end of module assessments.
This course aims to provide the learner with the skills and knowledge to be able to recognise the stages of dementia, identify dementia as a disability, list the most common types of dementia and their causes, and identify factors relating to an individual’s experience of dementia.
This course aims to ensure the learner has the knowledge and understanding of how to recognise and report abuse within the workplace, ensuring they are working to the local Multi-Agency Safeguarding Adults Procedures.
This course aims to provide the learner with the knowledge and understanding of types of child abuse and how to recognise the signs, the actions to take in response to safeguarding concerns and the support required following a safeguarding referral.
This course aims to ensure the learner is working to current moving and handling guidelines and alleviates any poor techniques that they may have adopted, therefore minimising the risk of injury to themselves.
This course aims to provide the learner with the essential knowledge needed for the safe handling of medication and will cover current legislation, routes of administration and the importance of seeking help when questions arise.
This course aims to ensure that the learner has the knowledge and understanding to be able to work to best practice. The course reviews key terms and introduces the learner to types of unlawful discrimination.
This course aims to illustrate what person-centred care and support should include. The learner will be able to outline how a person-centred approach supports individuals to engage in active and fulfilling lives and identify how an individual may feel.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Nourish domiciliary care rostering software empowers carers with the right information, at the right time, bringing confidence to every visit and clarity to every task.
Nourish Empower is a complete home care rostering software solution built from the ground up for domiciliary care providers.
Every day, care providers send talented care workers into vulnerable people’s homes to help them with personal tasks, healthy eating, medication management and social connection – in other words, to remain independent.
Technology plays a vital role in delivering better care for people living at home and in the community. With Nourish Empower, home care organisations can achieve significant efficiency savings through seamless team communication, smarter scheduling, reduced administrative burdens and streamlined invoice and timesheet generation.
Our integrated electronic call monitoring system gives you real-time visibility of every visit, so you always know your team is where they need to be.
Nourish Empower has been designed to help managers and team members alike in delivering outstanding and efficient care.
Our home care rostering software has everything you need to keep operations running smoothly and efficiently.
Easily manage appointments with drag-and-drop scheduling, assign them to the most suitable team members, set up runs, and view travel times between visits. Nourish Empower also recommends the best person for each job based on skills, availability, and client preferences, ensuring the right match every time.
Monitor visits safely and securely with our carer app and electronic call monitoring system. Track punctuality and attendance, generate clear reports and ensure your staff are supported while the needs of the people you care for are being met. Our system provides real-time alerts if a carer hasn’t checked in, giving managers immediate oversight and peace of mind.
Our solution simplifies the entire process, from customising holiday schemes to tracking leave requests, with carers able to request time off directly within the app—all while ensuring you remain compliant with regional regulations.
Automatically generate invoices and timesheets from scheduled or recorded appointment times, with flexible settings that can be tailored to suit your service.
Home care rostering software is a digital scheduling tool designed specifically for domiciliary care providers.
It allows managers to assign care workers to visits, optimise travel routes, manage availability and ensure the right staff member is matched to each client based on skills, preferences and location.
Nourish Empower streamlines scheduling with drag-and-drop functionality, automated staff recommendations and integrated travel-time calculations.
This reduces manual admin, minimises scheduling conflicts and helps managers allocate resources more effectively, freeing up time to focus on care quality.
An electronic call monitoring system tracks when care workers arrive at and leave a client’s home, typically via a mobile app or dedicated device.
It provides real-time visibility of visit attendance, helps verify that care is delivered as scheduled and generates reports for compliance and payroll purposes.
Carers check in and out of visits using the Nourish Empower app or a call monitoring device.
The system logs precise arrival and departure times, sends alerts if a visit is missed or late, and syncs data automatically with rostering and payroll functions, giving managers instant oversight without manual follow-up.
Yes. Accurate, timestamped records from our electronic call monitoring system and digital care planning tools create a clear audit trail.
This supports regulatory compliance by demonstrating that visits were completed as scheduled and that care was delivered in line with each person’s care plan.
Yes. Nourish Empower allows authorised users across care settings to access relevant information.
This improves communication between carers, coordinators and managers while ensuring everyone works from the latest records.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Transform mobile domiciliary care delivery and coordination with Nourish Better Care at Home.
Nourish Better Care at Home is the leading Home Care software, built to transform how home care providers deliver, coordinate, and manage care in the community. It brings care planning, documentation, real-time updates, and family engagement together in one connected home care platform.
Nourish Better Care at Home enables carers to deliver quality domiciliary care in the community. With digital care planning, recording, and service management tools, home care agencies can save valuable time, streamline processes, and focus more on delivering quality support to those who need it.
Better Care at Home is built with the functionality of Nourish Empower integrated into it, which includes rostering, invoicing, time-off, and expenses, so you can manage both care delivery and service operations together.
Nourish Better Care at Home has a suite of features to simplify both domiciliary care delivery and organisational processes.
Nourish Better Care at Home ensures the management of your community care service is simple and seamless.
From recording visits and accessing care plans to managing handovers, it brings everything together in a faster, smarter way, giving care teams more time to focus on what matters most: delivering meaningful, person-centred care.
No two individuals are the same — we each have our own preferences and unique needs, and the same applies to the care and support we require. Care teams have instant access to personalised information within the app, enabling them to deliver care that aligns perfectly with each person’s preferences and requirements.
Make use of templates for care plans and assessments, in line with industry best practices and tailored for the type of care you deliver. With these templates, staff can swiftly and effortlessly begin using the system.
Access vital GP data instantly, giving your care teams real-time medical information for safer, more informed decision-making. Ensure continuity of care and reduce administrative delay.
The Nourish Family Portal keeps friends and family informed about their loved one’s care, providing secure, real-time access to appointment details, the timeline, assessments, and the care plan. It offers peace of mind and encourages greater involvement in care planning, improving transparency, trust, and communication throughout home/domiciliary care delivery.
Nourish Better Care at Home enables providers to move away from fragmented systems and manual processes by bringing everything into one unified home care/domiciliary care management software.
It supports consistent, high-quality domiciliary care delivery through fully digital care planning, mobile-first functionality for carers, real-time operational visibility for managers, and seamless family engagement via the Nourish Family Portal.
The result is safer, more efficient care delivery with improved communication, stronger compliance, and better outcomes for both carers and service users.
The Nourish Family Portal lets families see what’s going on with care as it happens.
Instead of waiting for phone calls or updates that are already a day or two old, families can stay up to speed on what’s going on thanks to the care team sharing the latest information. This means less uncertainty and more trust all around.
Yes, Nourish Better Care at Home is built with the functionality of Nourish Empower integrated into it, including rostering, invoicing, time-off, and expenses, so care delivery and service operations can be managed together.
Yes, you can. Nourish Better Care at Home has an offline mode, allowing remote domiciliary care teams to deliver and log care updates without Wi-Fi and a data connection.
The system enables carers to log care notes; complete assessments; and access allergy, dietary, and care requirements. Nourish Better Care at Home will update records once a data connection is restored.
The portal makes sure that all carers have the very latest care plans, visit notes and updates right at their fingertips, 24/7.
By cutting out the need for oral handovers or paper notes, this means missed information is a lot less likely to happen & care just keeps on flowing smoothly between teams and visits.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Nourish Better Care is a flexible care management system that helps care providers record, coordinate and manage care in one easy-to-use platform.
From improving communication across teams to simplifying compliance and reporting, Nourish Better Care provides everything organisations need from a modern digital care solution.
Our system helps you plan, record and coordinate care quickly and easily for everyone you support. From the people you support to care teams, managers and owners, Better Care simplifies and centralises communication to improve the lives of everyone involved in care.
Designed around the needs of care teams, the Nourish Better Care app gives staff instant access to care plans, assessments and daily records. The intuitive care management software helps carers spend less time on administration and more time supporting the people in their care.
At Nourish, we’re here to help you provide great care that changes the lives of the people you support. And with our advanced care management system, you have the technology in place to achieve just that: person-centred care.
Nourish Better Care works with a number of services across a variety of care types. We know that not all care looks the same, which is why we collaborate with you to create a unique care management system that works for you.
Nourish works in close collaboration with you to create a digital platform that suits the unique needs of each care service.
Care plans give care workers information on the everyday needs and preferences of the people they support. This helps them to understand why they are delivering care in a certain way, creating a deeper understanding and enhancing the quality of care being delivered.
Assessments help you keep track of every aspect of someone’s care, meaning you always have the most up to date and accurate information. From preventing ulcers to screening for malnutrition, our digital assessments can be easily completed to support your vital work.
Nourish Better Care includes a handover screen, where important information is displayed at the touch of a button. This saves time and makes sure details aren’t missed when staff change between shifts. The whole care team will be able to see the latest handover notes for the people they support.
Our integration with GP Connect gives authorised care professionals access to up-to-date GP records and medical notes, supporting safer, more informed decision-making at the point of care.
We work with trusted partners to connect different technology and tools, so they all work together to empower you in providing seamless end-to-end care to the people you support.
As part of our partnership programme, we work with best-in-class providers across the sector, ensuring that our offering is scalable, secure, and aligned with the future of health and social care.
Nourish Better Care is designed to take the pressure off care teams by pulling everything they need into one straightforward system.
Care plans, updates and reporting all sit together, so staff aren’t jumping between paperwork or different tools. With digital care planning, it’s easy to keep information up to date, and real-time reporting gives managers a clear view of what’s happening across their services without having to chase updates.
The Nourish Better Care app helps carers do more at the point of care, whether that’s recording notes, checking plans or completing assessments, even when they’re offline – helping to focus more on delivering care, and less on admin and paperwork.
It also supports better joined-up working through GP Connect integration and helps organisations stay on top of compliance with clear, consistent records that are ready for inspection when needed.
Nourish Care makes the jobs of frontline care workers and managers simpler and easier. Want to improve your care management? Speak to our team today.
The Nourish Better Care app allows care professionals to access care plans, complete assessments, record care delivery and update notes in real time. By reducing paperwork and enabling mobile access to key information, care teams can spend more time delivering quality care and less time on administration.
Yes. Care staff can securely update care records, complete forms, record observations and document care interactions directly through the app. Information is synchronised across the platform, helping ensure records remain accurate and up to date.
Yes. The platform enables authorised users across care settings to access relevant information, helping improve communication between carers, managers and other stakeholders while ensuring everyone is working from the latest records.
Digital care planning reduces reliance on paper-based processes and makes care information easier to access, update and review. This can improve record accuracy, support person-centred care and provide managers with greater oversight of care delivery.
Nourish offers a wide range of products to help care providers overcome challenges commonly faced in the sector. See what’s right for your service.
Care technology is a duality. The combination of human need (care) and digital processes (technology) is more pronounced in our sector than almost every other. At Nourish Care, we design our software to balance these two aspects, driving positive outcomes and operational efficiency. It is this approach that sets our solutions apart from the rest of the market. Nourish Rostering offers functionality that goes beyond other digital rostering solutions in both its effectiveness and its understanding. Our call monitoring and mobile app are powerful tools that empower both coordinators and carers. Our ‘Recommend’ a carer feature brings together data points to promote personal connections and our financial suite gives home care providers all the tools you need to stay in the black and on the right track. So, you can stay on top of the numbers, needs and necessities to provide Outstanding care.
Appointments, calls, visits, whatever name they take, wherever they happen, these are the lifeblood of home care. County councils and NHS bodies purchase 79% of home care and 96% of supported living services in the UK. Many of these contracts are determined by ‘Actual Appointment Times’, rather than just number of appointments. Digital rostering solutions are an effective way to record appointment times and Nourish Rostering gives you a range of options to definitively record and report them to your commissioner with our call monitoring.
We offer home care providers a range of options for call monitoring. These include one time password (OTP) devices, Near Field Communication (NFC) tags, Landline and a Start/Stop button built into our mobile app. These options enable you to record not only the appointment times, but also the location of your carer when the appointment starts. This information is vital for continually improving the efficiency and effectiveness of your care. Helping you to personalise your support for your community.
Quality home care helps people stay connected to their community, and quality digital rostering supports home care providers to do exactly that. Care comes in many forms, for many people. Home care providers need to be able to match the needs, abilities and interests of both their carers and their communities to achieve the best results. Nourish Rostering helps you to do this by optimising a variety of data points within our system and enabling you to weight them by relevancy when assigning your team to your appointments.
These data points include travel distance, carer skills, appointment tasks, previous visits and carer and client preferences. You can then weigh these data points based on their pertinence to your unique approach to care.
This feature is particularly useful when you need to make quick changes to your schedule. The unexpected is inevitable in home care, and you will need to make last minute adjustments to your rosters. With Nourish Rostering you can make these changes quickly, easily and confidently. Utilising the wealth of information at your fingertips to make sure continuity and quality of care is maintained.
Of course, to be consistent with care, you need to make sure you are confident in your finances. Most standard digital rostering options focus on precisely that. Giving you an insulated schedule, that doesn’t connect to other aspects of your business. Nourish Rostering addresses this issue with our comprehensive finance suite.
This connects your digital roster to your timesheets and invoices. Establishing a throughline for your processes and simplifying your administration. You can customise invoices with your own logo and easily export them as required. Our finance functionality also includes a time off tracker that helps you stay on top of your teams holidays. This feature is also available on your carers mobile app so they can easily review and book off work as desired.
Our mobile app is a powerhouse of functionality for your carers, that will bring energy to your whole operation. As well as helping your carers with time off and call monitoring, it helps your team to capture the information you need on a call. This goes beyond the tasks and medication administration required.
Our notes offer your team the chance to drive improved outcomes at the point of care. The more information you have available, the better your service can be. Our notes are easy to record and share with administrators, creating a continual feedback loop of care.
Our mobile app includes dictation functionality, for carers on the go. This also make it easier to involve the people using your support to contribute to their care. Helping you to co-produce care that matches your unique community.
Nourish Rostering goes beyond the basics of digital rostering functionality. Our system is codeveloped with our users, and for over 10 years has driven positive outcomes in home care across the UK. Balancing the duality of care technology to ensure efficiency never comes at the cost of human experience.
