Care Show Birmingham 2025 was a highlight of this year’s social care calendar. And we had plenty to highlight at Nourish. With two floors and three new products to share we were very excited for the opening bell on Wednesday morning.  

Over two days at the NEC Birmingham, the event brought together hundreds of care professionals, thought leaders, suppliers and change-makers. The energy was electric, the conversations rich, and we captured highlights in our recap video for you. A special shout out to Heather Taylor, National Digital Projects Lead for the National Care Forum for joining us and sharing their experience! 

From sessions on workforce development to digital transformation, regulation, and assistive technology, Care Show 2025 offered a snapshot of where the sector is going. And, crucially, how we can shape it together.  

We even took to the stage ourselves! 

Our Chief Product Officer, Matthew Stewart, joined our Product Manager, Paul Skuse on stage. They 
talked us through the development and application of Nourish Transparency. Highlighting how we can utilise existing information to move beyond dependency. 

Our Home Care Product Lead, Paul Antonioni, shared how Nourish Better Care at Home’s new app is designed for the future. Paul detailed how we champion a mobile first, person led approach for care at home. 

We discussed Nourish Safety’s ability to support turning incidents into action. With Product Lead, Mark Gray, Clinical Safety Lead, Carrie Taylor. And featuring special guest Lyndsay Atkinson Swales, Director of Operations and Quality, St Anne’s Community Services. 

If you’d like to chat in person, we’d love to see you! Check out where we’ll be this November.

Care is always evolving. Over the past five years we have seen a notable increase in the demand for home care in the UK. The population is ageing, and people want to be able to live freely at home for longer. That is why care technology needs to evolve quickly as well. In today’s fast-paced world of home care delivery, frontline teams face mounting pressure to deliver high-quality, personalised support. Often with limited resources and fragmented tools. Traditional systems fall short, leaving carers without the context they need, struggling with poor connectivity, and relying on insecure communication methods.  

This blog explores how a mobile-first, context-aware care platform can reshape the way support is delivered.  

We’ll dive into how this innovative approach empowers carers, improves outcomes, and brings confidence back to every visit. 

Information is key to quality care. Carers, especially those in home care, are asked to wear a millinery’s worth of hats throughout their day. On traditional platforms, carers often lack visibility into why tasks are required. This can easily lead to disjointed care, creating gaps and inconsistencies in the application of someone’s plan. Which leads to missed opportunities for better outcomes. 

We work with our users to continually review and develop the functionality of our products. We are building out care tasks, interactions and assessments that link directly to care plans. Giving carers real-time context to deliver more informed and personalised support. 

The new Better Care at Home app connects each interaction to a section of the care plan. Crucially, including a client timeline for context, so that every interaction is connected. The app provides instant access to critical information, including emergency packs, allergies, and assessments. Ensuring your team knows everything they need for quality home care delivery. 

Of course, all the functionality in the world doesn’t matter if the app doesn’t turn on when you need it. Or, to borrow a phrase from my old football coach, ‘the best ability is availability’. He had a few ways of saying it in fairness, however this is the only one I feel comfortable repeating.    

Unreliable mobile signals and clunky interfaces slow down home care delivery. Which leads to frustration for your teams when they don’t have access to the things they need to succeed. Much like a certain unnamed football coach for Castletroy Rovers’s under-12s.  

The Better Care at Home app supports care wherever it happens. Whether in someone’s home or on the go. With offline access and intuitive tools that work in real-world conditions.  

Offline mode ensures carers can record and access key information, even in low signal areas. Storing the recorded information on the app and uploading it as soon as a connection becomes available. Ensuring no important interactions go unrecorded. Features like appointment views, body maps, and medication tools make care delivery simpler and faster in the field. 

We develop all our features with our users. Creating a continuous feedback loop throughout the development process. By co-producing our products, we can ensure that they are both fit for the role, and accessible to the user. 

Communication is key. It lies at the centre of all successful systems. In home care delivery, disjointed communication between carers and managers leads to missed updates and disparate perspectives. Which in turn can lead to a reliance on unsecure tools like WhatsApp or Facebook Messenger.  

Better Care at Home enables care teams to stay connected and informed with secure in-app messaging. Keeping your communications exclusively between your team. With built-in support that is only ever a click away. As well as a Microsoft login to make accessing the platform easier for your users. Features that promote ease of access and collaboration for every interaction.  

In-app messaging supports team to team and group conversations securely. Building connections across your service, regardless of where your team are at the time. This can help bridge the distance that naturally occurs in home care delivery. Our integrated guides and user-friendly interface help your team to quickly become comfortable using our app. Allowing for their care to evolve in line with our functionality, as they unlock more time with the people they support. As well as more information about the life that person leads and the care and support they desire. Improving access, auditability, and security for your whole service. 

As the demand for home care continues to grow, so too must the tools we rely on to deliver it. The Better Care at Home app represents a meaningful step forward. Not just in technology, but in how we think about care itself. By working with Nourish users we understand some of the key challenges providers face. Including gaps in information, accessibility issues and fragmented communication. Our mobile-first, context-aware platform empowers carers to provide more informed, responsive, and compassionate support. 

With every task linked to a care plan, offline functionality that works in the real world, and secure communication built in, Better Care at Home is more than just an app update, it’s an upgrade. A partner in delivering confident, connected care. And by co-producing with the people who use it every day, we ensure it continues to evolve alongside the needs of the sector. 

It takes a lot of hard work to make something look easy. It takes hard work and coproduction to make something easy to use. At Nourish Care we pride ourselves on the intuitive structure and accessibility of our products. We put an incredible amount of time and effort into the useability of our platforms. From concept and discovery, to prototypes, iterations and testing. At every step of the way we remain engaged with our users to ensure that our users can engage with our software. Creating a continuous cycle of feedback for us and consistently evolving solutions for our users. We are currently building a new iteration of our Better Care at Home mobile app. A process deeply rooted in and shaped by the experiences of our current Better Care at Home users.  

Every new product and feature at Nourish begins the same way. With a process of discovery. Over the years at Nourish our approach to discovery has changed and expanded. However, the focus remains on gathering as much information from as many perspectives as possible. This routinely involves sending a survey out to all of the relevant Nourish users. For example, the Nourish Better Care at Home survey was focussed on home care providers and their communities.  

We then take the responses to this survey and bring them to a multi-disciplinary team (MDT) at Nourish. This team consists of engineers, designers and researchers. They work together, guided by the survey responses and other user insights, and build a prototype. From there we move to our initial stage of testing. 

The first test we conduct on this prototype is done internally. The first steps of anything are generally best done in private after all. At Nourish, we have always been informed by the rich, first hand, care experience that exists throughout our company. We ask Nourish employees with relative experience, but who aren’t on the design team, to test the prototype.  

These tests are both moderated and unmoderated. What that means is some tests are conducted in office. While others are done privately, at home and out in the community. We trust the experience of our team members to apply the prototype honestly and earnestly. We then conduct follow up interviews to review their experience and apply that into the next stage of development.  

This initial group of testers tends to be fairly small, generally between five and ten people. Our MDT for the project then iterate based on the feedback they received. This process is led by our user experience designer. Throughout this iterative process the team routinely checks in with customer facing Nourish employees for their perspective. This includes primarily our Account Managers and Customer Support Managers. The people who most routinely interact with Nourish users and best understand your day-to-day needs. Their feedback is fed into the iterative process alongside the results of our internal testing. This ensures we keep both our users and the people they support in mind while designing and sets us up with a final prototype. Once we have this ‘final prototype’ it’s time for, you guessed it, more testing! 

The key to good design is to keep the right parties engaged throughout the process. At Nourish this means consistently involving the people using our system in the design process. For the final round of testing we return to the initial one, discovery. When conducting surveys, we include an option to sign up for the usability test of the product. These sign-ups unlock an unmoderated and quantitative research base for us to utilise. Which provides a crucial contrast to our initial testing. Where once we used a small, internal team, now we want to cast as wide a net externally as possible.  

Think of it like this, a user experience designer walks into a bar. They order a beer, they order 10 beers, they order –1 beers, they order 1000 beers. Everything works fine, they leave happily. A customer walks into a bar and asks where the bathroom is. The bar explodes.  

No internal test will ever predict everything an external user base will try with a platform. Furthermore, no internal team could ever truly predict everything a user will need. In technology generally, and in social care explicitly, there is little room for error. By testing our prototype with a wide range of users we get a much more informed picture of what it’s application will look like. 

We can review engagement to learn patterns of behaviour. Highlighting which aspects of the platform get the most use or take the longest time to complete. Crucially, it also gives us a better insight into the sentiment of the users. Not just how well did it work, but how did using the platform make you feel? All of this information is invaluable for promoting useability and a testament to the power of coproduction in care technology. 

This process has revealed several points of attention and necessary tweaks in Better Care at Home. We more clearly understood the impact and benefit of our emergency admission pack button thanks to the wealth of positive feedback received for it.  

It also shows us some areas of difficulty or navigation blind spots we previously missed in the workflow. Points like a clickable button not appearing clickable leading to user confusion. Or people feeling like a particular function should be accomplishable in one click rather than multiple clicks through several pages.  

We improve useability in our products by mapping our workflows to the mental model of our users. Repeating this process and valuing the feedback of our users sincerely is what enables us to move from iteration to intuition.  

With Nourish Better Care at Home, ultimately, what we are hoping to achieve is pretty straightforward. We want to make the new mobile app easy to use on an ongoing basis. A platform that is intuitive and adaptive, so carers can spend more time well informed and with the people they support. Delivering quality care is always going to be rewarding, but hard work, the least we can do is make the technology easy. Of course, we couldn’t do it without you. 

Learn more about our new app for Better Care at Home, and how we’re building the future of care technology with our users.

Artificial intelligence (AI) has shifted from a niche topic in tech circles to a headline conversation across health and care over the past couple of years. What was once the preserve of data scientists and software engineers is now discussed in care home corridors, home care offices, and even over the dinner table! But while the hype is loud, the reality for social care is more nuanced, filled with both opportunity and the responsibility to get it right. Join us as we explore the reality and potential of AI in social care.

Much of the buzz stems from Generative AI (GenAI). Tools like ChatGPT and Microsoft Copilot that create new content like text or images. These have made AI accessible to anyone, even those with no technical background. This accessibility has sparked imagination and curiosity across the care sector. Care leaders are starting to ask, “What can AI do for us?” 

However, the reality is that large-scale return on investment (ROI) for AI in social care hasn’t been fully realised yet. While the tech industry is racing ahead, the challenge for our sector is not to chase AI for its novelty. But to apply it deliberately to real business and care problems. 

Two clear paths exist: 

For obvious reasons, at Nourish we believe it’s the second path that holds real promise for social care. 

At its best, AI offers a way to augment human work, not replace it. In social care, this means easing the administrative load, surfacing critical insights faster, and supporting preventative approaches that improve quality of life for the people we serve. 

A useful way to think about this is through the ‘Triple Aim’ framework from US healthcare, which focuses on: 

For UK care providers, AI can directly support these aims. For example: 

Crucially, this is not about replacing carers with algorithms. It’s about using AI in social care to lift some of the cognitive burden. So that staff can spend more time doing what only humans can. Building relationships and delivering compassionate, intuitive care. 

AI depends on data, and in social care, the ongoing shift to digital systems means we now have more data than ever before. Care records, care notes, health metrics, and incident reports all hold valuable insights if we know how to extract them. 

Two main AI techniques are particularly relevant: 

The most effective approach blends these techniques with expert oversight. A concept known as supervised learning. This ensures the AI’s “understanding” is guided by the experience of clinical professionals and frontline carers. Which in turn ensures the insights it produces are safe, relevant, and trustworthy. 

Social care deals with some of the most sensitive data possible, and the wellbeing of real people. That makes Responsible AI not just an ethical choice but a practical necessity. 

Responsible AI follows core principles: 

This last principle is crucial. In social care, AI should suggest, not act. That is what we mean by augmenting, rather than replacing care. A falls-risk prediction, for example, should prompt a human review and intervention. As opposed to automatically changing a care plan. 

This protects against the risks of over-automation. So, providers can ensure that the irreplaceable human qualities of care, empathy, intuition, and contextual judgment, remain at the centre. This is why we build systems that are transparent and auditable. So, we understand why recommendations are given and remain accountable to them. 

Responsible AI opens the door to several promising use cases: 

These examples share a common goal. Namely: moving from reactive care ‘What happened?’ to proactive and preventative care ‘Why is it happening, and how can we change the outcome?’. 

For AI to be embraced in social care, trust must be earned and maintained. This means: 

Trust isn’t a one-off achievement. It’s a relationship that must be nurtured through ongoing transparency and collaboration.  

The potential of AI in social care is undeniable. Used responsibly, it can improve outcomes, reduce costs, and allow carers to focus more on human connection. But the key word is ‘responsibly’. Rooted in human experience and shaped by the people and communities it supports. 

The most effective AI in our sector will come from co-production. Solutions developed hand-in-hand with those who understand the realities of care and support. Both in terms of those who provide care and support, and those who utilise it. This ensures the technology supports the real needs of the sector. Rather than forcing the sector to adapt to the technology. 

In the end, AI in social care should not be about replacing human judgment but empowering it. The goal is a future where technology enhances the compassion, skill, and dedication that define our sector. Where AI is the assistant, and people remain firmly in charge. 

Watch our Head of Data and AI, Sudha Regmi, discuss responsible AI and our Responsive Design at UKCW 2025 here.

Our Chief Marketing Officer Lee Gilbert recently joined David Thompson and Natasha Bone of Rehability Care for a two part episode of their podcast, Social Care Chronicles.

‘Digital Care Planning in Action: Transforming Lives with Nourish’ explores how we are working with our users to reshape the future of social care.

Part 1 of the episode covers a range of topics from reducing paperwork to empowering individuals with learning disabilities, autism, and mental health conditions. Our conversation uncovers the real-world impact of person-centred, data-driven care.

You’ll learn

Whether you’re a care provider, tech innovator, or policymaker. This episode is packed with insights on digital transformation in social care.

Don’t miss Part 2, where we dive deeper into implementation, integration, and what’s next for the future of digital care!

Part 2 premieres at 11:00 A.M. 10th September 2025.

In Part 2 we explore

Learn more about the innovations at Nourish. And how we’re building for the future of social care on our Articles page.

In health and social care, incidents, such as clinical errors, safeguarding breaches, or behavioural events, can have far-reaching consequences. The immediate concern is always the safety and wellbeing of the individual receiving the care or support. An aspect of incident management we explored in a previous blog. However, the impact on care and support providers themselves is equally significant and often under-recognised. A comprehensive overview and specific understanding of incidents in health and social care is vital for keeping managers informed, providers successful and people safe at every level. More than that, with the right application and culture, incidents become a tool for learning. Turning consequences into learnings, and stubbed toes into forward steps.  

An incident in a care or support setting is more than a momentary disruption. It can trigger a series of operational, emotional, and reputational challenges for providers. Staff may experience stress, guilt, or fear of blame. Highlighting the importance of the work they do, and the responsibilities they bear every day. This emotional toll can lead to burnout, reduced morale, and even staff turnover, further straining already stretched services. 

Operationally, incidents often require immediate response: investigations, reporting to regulatory bodies such as the Care Quality Commission (CQC), and implementing corrective actions. These processes demand time, resources, and leadership focus. Potentially diverting attention from day-to-day care delivery. For smaller or independent providers, the burden can be particularly acute. Where the ability and time to adequately record, review and address incidents simply isn’t available. Especially if incident information needs to be recorded in siloed, separate systems.  

Beyond the recorded incidents there remain the ‘near misses’. Minor issues that are not reported because people do not recognise their significance or have the time to record them. These are valuable insights often lost to inefficiency. When we are trying to build a complete picture of someone’s life all the pieces matter. There is no room for uninformed assumptions in preventative care and support. 

When talking to care and support providers, we frequently hear about the same challenges. Managing incidents and learning from them is fantastic. However, it is quite challenging to do with siloed information. There simply isn’t the time or system to bring these benefits into the same pathway. The benefits of effective incident management are obvious, but the realities are demanding. Investigations require context, and when so much of what you know about someone is held in different places, that context becomes time-consuming to gather.

Another challenge we discussed focused on evidencing. With regulators, if all they see is a lot of incidents recorded without evidence of responses, they generally view that as a negative. ‘You have a lot of incidents, why is that?’. Quality evidencing demonstrates the quality of your incident management. It became clear that reporting incidents can be a hugely positive thing, if you can demonstrate your response and the learned outcomes. The ability to link incidents to action plans creates a clear understanding of how you are supporting the people utilising your service.

As it stands, this is quite a costly undertaking. In terms of both people and time. Throughout our conversations, we felt it was possible to embed incident management in the care management process at an organisational level. Simplifying processes by building functionality that supports best prastise, and highlights learned outcomes.

The NHS Patient Safety Incident Response Framework (PSIRF) encourages all care providers, including those in the private sector, to adopt a systems-based approach to incident management. This means moving away from blame and towards understanding the root causes of incidents whether they stem from human error, systemic issues, or gaps in training. 

Of course, understanding is easier to desire than attain. Finding the information, the insight and even just the time to review your incidents can be challenging in a health, care or support setting. 

Many care providers face common challenges as a result. Such as a lack of efficient and systematic investigation and learning process. This can lead to difficulties actioning and evidencing learning outcomes from the incidents. Which in turn negatively impacts your service’s ability to upskill teams, identify patterns and plan for the future.  

Embedding a learning culture not only improves safety outcomes but also empowers staff. When care workers feel supported to report concerns and learn from mistakes, the entire organisation becomes more resilient and responsive. Additionally, when the benefits of your learning culture become clear, the buy-in from team members increases significantly. 

A learning culture often starts as an abstract idea. One that must be pulled from the ether through commitment and effort. Which is an awful lot to ask from any health, care or support service!  

The right partner can help you to create a feedback loop of information. Effectively an engine on continuous improvement that operates alongside your service. Informing your team at every step, while being routinely updated. 

Well-designed incident management software helps care and support providers to establish this habit. Well documented and easy to navigate incident reports can be folded into your processes. So, they naturally become a part of your service, from incident, to report, to response to learnings. The accessibility of this information directly influences their impact. It is much easier to include incident notes in a review session when they are available at the click of a button rather than buried in a series of filling cabinets or spread out across multiple siloed systems. 

Crucially, this information builds upon itself over time. Unlocking foresight for your service by establishing and updating trends in your community.

The ability to monitor the present, understand the past and prepare for the future is the key benefit of taking advantage of your care data. With incidents and effective incident management software, you can take control of your data to better support your community from start to finish and back round again. 

Incidents in health and social care are not just isolated events, they are signals. For care and support providers, they offer critical opportunities to reflect, learn, and improve. With the right partner care and support teams can use incident management tools to increase visibility amongst their managers, building confidence in their actions and a library of evidence for regulators. An impact on your service that ripples out throughout your whole community creating a culture of proactive action. One that delivers better results for the people utilising your service, better impact for those providing it, and better business outcomes for you. 

Learn more about how Nourish can help you make the most of every ‘incident’ you have with our upcoming incident management system; Nourish Safety. 

Life happens in moments. What seems small can be significant, what seems substantial can become an afterthought. Whatever form these moments take, in health, care and support services, they speak to the reality of the experience for the person utilising the service. These moments, or as they are more commonly known ‘incidents’ and ‘accidents’ can be incredibly illustrative. Our ability to understand, record and review these ‘incidents’ has a direct impact on the quality of life for the people supported, the people supporting, and everyone else involved in the service. It is from this baseline of understanding that we can begin to build our responses. By learning from previous experiences to establish proactive and preventative processes.  

In health and social care, an incident refers to any unintended or unexpected event that could have or did lead to harm for one or more individuals receiving care or support, team members, or the organisation itself. Which is quite a broad definition! This includes both clinical and non-clinical events. Ranging from medication errors, falls or behavioural events, to breaches of confidentiality or equipment failures.  

The impact of incidents can be profound. Physically, individuals may suffer injury, deterioration in health, or delayed recovery. Mentally, the impact can reach even further. Health and care are intrinsically human experiences from every perspective. Anyone involved in the incident may experience anxiety, loss of trust, or trauma. Research by NHS England highlights that unresolved incidents can lead to long-term psychological effects such as post-traumatic stress disorder (PTSD) in both patients and healthcare professionals. 

Effective incident management is therefore essential. Prompt reporting, thorough investigation, and transparent communication are key to safeguarding individuals and maintaining public confidence. The NHS Patient Safety Incident Response Framework (PSIRF) emphasises learning from incidents to prevent recurrence and improve care quality. 

Information is at the heart of preventative care and support. Information attained by care and support workers every day. The proper recording, reviewing and response to incidents can be transformational for service quality and outcomes. 

Quality incident management is a benefit in all care and support settings. However, there are a range of challenges facing providers on this front as well. In the moment of an incident, the natural priority falls on addressing it, rather than recording it. For example, take a fall. You want to immediately support the person who fell. So you can begin recording the information about the fall and the person’s condition, rather than what caused it. This is one of the key reasons why underreporting of incidents remains a challenge for providers.

Some of this information is highly person as well. Which means you need to record it as confidential. Something that is not always a fluid criteria to apply and switch between when using paper, or standalone systems.

In fact, standalone systems can also counterintuitively replicate the issues of disconnection that exist with paper-based systems. When the information is siloed, as in a standalone system, it can be difficult to connect it back to the support you are providing. Which makes the vital incident management you are doing ineffective for driving improved outcomes for the people being supported.

Ultimately, this can reduce the purpose of incident management amongst your team. When people can’t see the benefits of their actions or understand the ‘why?’ of their efforts, enthusiasm drops. With so much to do already, the value of incident management becomes lost in the shuffle of siloed information.

At Nourish we’ve been working closely with our customers to develop a new Incident Management solution. One which puts the person supported at the heart of the process. Offering an efficient, easy to use solution for event logging at the point of care and beyond, to escalation and management. Creating a clear throughline of events that is easy to develop, manage and learn from. We spoke to Anna Goscombe, Director of Quality & Therapeutic Services at IBC Healthcare, about their experience helping us to develop this new product.  

“For a whole host of reasons, [our] incident detail wasn’t good enough. Or sometimes it was delayed because information was siloed on different platforms. This all meant you couldn’t rely completely on the accuracy of the data. Or you couldn’t respond quick enough. So again, for all those reasons Nourish improves the quality of service that we’re providing to the person we support because we’ve got a better handle and a better management of incidents. We can better map the trends.  

“What I mean when I say map trends, is that we can really understand the full picture. For example, ‘what might be the triggers here for this person?’ or ‘Is it specifically happening in the home? Is it specifically in the community where most incidents are occurring?’ 

“For example, you can see how many restrictive physical interventions there have been. You can check important factors like if any restraints were used. We can then review previous data and see there were three restraints this month. But there was none for the last two months. Clearly something’s happened.” 

This level of detail unlocks whole new worlds of insight for you to share across your service and community. 

Prevention is born of proactivity, and effective proactivity is beholden to accurate information. With quality incident reporting IBC are able to better understand the needs of their community. The specific point on restraints can be folded into the wider comprehension of that person’s experience. Their diet, their interests, their sleep pattern, all vital updates of experience that help your team notice trends. 

These trends hold the key to providing preventative, quality care and support. As Anna explained to us. 

“It is crucial we can notice those things and be able to record triggers like that when providing LD and mental health services. It’s important to do it, but also important to do it in a in a timely manner. Local authorities, placing authorities, commissioners, they all expect it. They expect us to analyse that sort of data, but also to foresee any potential risk or escalation in incidents.  

“More than that, we expect it of ourselves. Understanding incidents, even something as basic as that can potentially prevent a hospital readmission, or discharge to another service or staff burnout.” 

Keeping teams and communities together can be incredibly challenging in modern care and support environments. Quality incident management can help you meet this challenge. Of course, as always, the success will be determined by the people involved. 

It should be obvious by now how important your team members are to this process. They will be the ones at the coalface of this process. It is vital that your care and support teams play an active role in incident management and reporting. One where they can see directly the benefits of their effort and take pride in the positive outcomes they deliver. This cannot be achieved without a positive, reinforcing learning culture. 

The PSIRF advises a move away from blame and towards understanding the root causes of incidents. Whether they stem from human error, systemic issues, or gaps in training. The focus on addressing the issue, rather than punishing the cause. With a collaborative and an intuitive, user-friendly system you can engage your team and engender their sense of pride. This adds a tangible personal impact to the weight of their daily workload. Naturally, effective incident management takes time and practise to establish. It’s important to appreciate that everyone has an influential part to play to get it right. 

‘Incidents’ and ‘accidents’ are broad terms for a wealth of specific events. Each one of these events, from the small to the substantial, help you better understand your service, and the community it supports. The accuracy and availability of this information trickles through to every other area. Showering the relevant parties with the information they need. Whether they’re at the point of delivery or in the back office. A single stumble can reflect a worsening trend. A quiet smile can reveal a forgotten passion. Every slip can inform your next step, and every step forward will empower your community. 

Learn more about how Nourish can help you make the most of every ‘incident’ you have with our upcoming incident management system; Nourish Safety, there isn’t a moment to lose. 

Birthdays are a natural cause for reflection. As Nourish Care celebrate our 10^th we find ourselves looking to both the future and the past to better understand where we are today. For 10 years, ever since we got our first customer, Nourish has been proudly supporting care providers across the UK and beyond.

Growing alongside our users, increasing the functionality of our platform and expanding the range of care types we work with. Throughout this journey we remain connected by a singular focus, a golden thread that runs through every iteration and evolution of Nourish. The idea that the people who receive care come first. This commitment to care and foundation in coproduction defines our past and decides our future. As we look forward to a litany of possibilities, from data and AI, to family connections and institutional integrations, it is our focus on people that matters most. As is tradition. 

Okay, technically, we are actually closer to 14 than we are to 10. The seed for Nourish was first planted in 2011. This seed of an idea would spend four years flowering into the first iteration of Nourish that was officially launched with our first customers in 2015. These four years laid the groundwork of both our system and our culture. Nourish is rooted, deeply, in the care experience. We can only succeed in putting people first when we first start with their perspectives, experiences and outcomes of care.  

In 2015 our CEO, Nuno Almeida, took part in a Tedx event in Bournemouth. The theme was ‘Creative Illumination’. It boasted a range of speakers and sectors, unified by their creative solutions for established challenges. Back then, the main focus for care technology was digitisation. While the conversation moved significantly forward since then, the roots of Nourish’s person-centred approach remain as relevant as ever. Digital care records are no longer an aspiration; they are a common feature.  The goal of connected care plans is still pursued throughout each iteration of Nourish products as we continue to build towards a more informed, and informative, care ecosystem. You can even see the early ideas of data and AI application way back in 2015 when Nuno mentions ‘creating the right algorithms running on the data to help drive improved outcomes for people using care’. 

Fundamentally, the talk ends with a focus on people. The people who utilise care services, their families, and the people who provide care. Nuno mentioned a few examples specifically as well as the ‘20 or so’ providers we were already working with. Because while ‘when’ we started can be debated, ‘how’ we started is clear. We started by working with care providers, and that is how we will always continue. 

The past 10 years saw a lot of changes at Nourish Care. With expansions, integrations, and configurations galore.  

The first three years were focussed on building out our functionality and scaling up to meet the needs of our rapidly increasing customer base. We went from 12 users at the start of 2015 to 428 in 2018! Thanks to user feedback we developed foundational features for the Nourish system during this time. Starting with interactive care plans in 2016, before focusing on data utilisation with Nourish Analytics launching in 2017 and Nourish Insights in 2018. Features and products we continue to develop and offer today! 

By 2018 Nourish was operating in social care for several formative years. Over this time we learned about both the potential of our software systems, and the reality of social care technology.  

So we co-founded CASPA with other care technology suppliers. The key goal of this group was the effective, safe and regulated proliferation of digital systems in social care. CASPA provided a resource for software suppliers to champion the benefits of our systems, like the exchange of information between care and health services, and other ways of digitally promoting continuity of care. This development reflected our ambition to positively impact social care on a larger scale through both our technology and our technological knowledge. 

This undertaking almost immediately bore beneficial fruit. In 2020 COVID struck the world down, and social care providers across the UK stood up in response. CASPA demonstrated the power of care data utilisation to the UK government and the NHS. This data supported the forecasting and planning of future waves of the COVID virus to inform appropriate preparation and responses. A revelatory application of social care data. One that in turn helped drive improved care outcomes in many areas.  

After the success of this initiative during COVID, CASPA pushed for further digitisation in social care. The establishment of the ‘Digitising Social Care’ programme was a direct result. Nourish was the first software supplier to qualify for the Digitising Social Care ‘Assured Solutions List’. The programme’s guide for approved systems available for purchase with local authority financial contribution. 

The funding and expertise offered by this programme helped accelerate digitisation in social care throughout 2021. The following few years saw a myriad of digital platforms announce themselves to the sector. Each boasting its own benefits and unique solutions for long-standing social care challenges. 

In response to this rapidly increasing selection of software we established the Nourish Partnership Programme (NPP) in 2022. We recognised that we can’t be the one source of every good idea in care technology. There are people working on brilliant technology all the time. Through the NPP we have, do and will continue to build connections with other care technology suppliers. Establishing a new aspect to our tradition of collaboration. Drawing on their specialisations and perspectives to support our software and offering guidance to Nourish users who are interested in expanding their technology ecosystem. Of course, we only integrate with those we align with, such as Altra, Found by Lottie, and e-Reception Book. This way we can ensure we are up to date with the best systems out there, as well as uncompromising on our commitment to keep people at the forefront of everything we do.  

One of the biggest steps we took on this front was quite recent. Nourish Care acquired CarePlanner in 2023, nearly doubling our size and opening the world of home care to our technology. This acquisition was built on more than technological ambition. It brought together two care technology teams that already shared a design philosophy. A denominator of putting the person being supported first smoothed the combination of these teams. Following this acquisition Nourish became the most widely used care management supplier in the UK! 

2024 was a year of growth across Nourish. We continue to add to our list of integrations and partners. We are building out all of our teams to reflect our ambition and responsibility. It took us a little time to fully acclimate to our increased size. Once these teams settled and people found the room to excel, we couldn’t help but look once more to the future. 

The future is bright here at Nourish. Informed by tradition and unleashed by collaboration we have big plans and bold ambitions. Care technology is far more widespread than when we started. As a result we are moving from questions of digitisation to data utilisation.  

When it comes to understanding data, and by extension AI, we are at the forefront in the care sector. We hired a team of well-educated and experienced developers, led by our Director of Data and AI, Sudha Regmi. We remain unwilling to rush to delivery with AI, as we continue to iterate and test AI models alongside Nourish users. This ensures we are not caught up in the hype of AI applications sweeping every industry in the world right now. But rather, we can walk assuredly, in step with care providers, to find the right applications of AI, and consequently, build the best apps for it.  

This approach has stood us well over the past 10 years, and even recently has helped us develop new, exciting functionality for data management. Such as our Insight dashboards, and several exciting products coming soon.

These new products represented the next era for Nourish. Which in turn initiated an update to our naming conventions. Over the past 10 years we transitioned from working with care homes, to a wider range of care and support providers. As we expand our product range and the people we support even further, we realised we needed to update across the board while enshrining our guiding philosophy. 

While we are expanding our range of products, our commitment remains the same. The people in receipt of care come first. Our new selection of products, the ‘Nourish Product Ecosystem’, reflect the changing world of care and support around us. They are targeted at specific challenges providers face. Offering effective digital solutions for a wide range of needs because we know no two people with support are the same. One size will very much not fit all. You need the right tools for the job, and the best people behind them to support you.  

Each circle of the Ecosystem reflects a different focus for our products and the impact it will have on your community. 

With each individual product developed and tested through co-production with our users to provide you with the innovations your community needs. 

At the coalface of our new innovations is our product team. Under the stewardship of our Chief Product Officer, Matthew Stewart, we built a robust and creative product team. We understand care technology is at an inflection point in its development. We care presented with the opportunity to truly revolutionise how care is delivered and the outcomes it provides. Our team works alongside care providers, in Nourish tradition, to build this technology. Creating a cycle of iteration and feedback with a range of stakeholders from throughout the care process. Ensuring we have the perspective and experience of everyone who will be impacted by the care provided. 

Who knows what the next 10 years holds?  

At Nourish we are preparing the same we always have. By working with our users. Talking to people who live care every day. Bringing together technical expertise with human understanding and building solutions collaboratively across a range of relevant experiences. Reflection without action is simply indulgence. We look back with honesty so we can step forward with certainty. The past 10 years have not always been straightforward, but thanks to the people around us, we always know where we’re going.  

Come join us for the next 10, it’s going to be one hell of a celebration. 

At UK Care Week 2025 our Director of Data & AI Sudha Regmi took to the Caring & Sharing stage to address a topic sweeping the social care sector, Artificial Intelligence. Sudha spent time laying out the Nourish approach to AI design and model development. One roted in responsible AI, co-production and transparent modelling.

Sudha draws on her extensive 15 years of experience developing AI models in a range of industries to lay out the potential applications of AI in social care. Starting with data analysis and carrying through to predictive and prescriptive applications of AI. With specific regard to the ‘Triple Aim’ of improving care quality, personal outcomes and care outcomes.

Sudha also explores the guiding aims and design principles that shape AI model’s development. She details potential risks, why responsible, transparent design is crucial and how these tie into the UK government’s responsible AI principles.

Find out more about Nourish Care’s commitment to responsible AI design, and how we are building the future of social care alongside our users.

AI is a discussion taking many forms. In care and support it is vital to ensure these forms always keep the people utilising your service at the forefront of their AI design process. This can only be guaranteed through a commitment to coproduction and collaboration across health and care providers, suppliers and communities.

If you’d like to learn more about how we work with other suppliers, make sure you check out the Nourish Partnership Programme for a list of compatible technologies we integrate with. If you are an exsiting Nourish user, you can contact your Account Manager directly to learn more.

If you’d like to learn more about working with Nourish check out our case studies. We cover a range of care and support types including residential, home care, learning development, mental health and more. Read the case studies here.

Care data is two words with three syllables and hundreds of missed opportunities. Over the past five years, the care sector has undergone a significant digital transformation. This shift generated an immense amount of data for care providers, offering unprecedented opportunities to enhance care delivery. Every data point gathered in care represents a unique interaction, a personal impact and a human being. Vital threads in the tapestry of our communities. However, as a result, many small and medium-sized providers find themselves with a wealth of data but without the resources to effectively act upon it.

Enter ‘Nourish Insights‘, our revelatory data utilisation product that enables carers to effortlessly review and act upon their data. Built with a Power BI integration, Insights offers care providers a range of predefined dashboards detailing key areas of their care delivery. Equipping your team with the tools to drill down into specific data for more detailed information on your service. Our dashboards are developed through coproduction with Nourish users, ensuring they focus on the data that unlocks the past, informs the present and shapes the future of your care.  

Insights helps care and support providers make sense of their past by presenting all the data gathered by their teams in an easily digestible format. Managers can review data from a top-down perspective with the respective dashboard overview. This comprehensive view details all the relevant, available data you have gathered across your service. Which, utilising Power BI, is presented in an easy to understand and exportable format. Additionally, each dashboard offers a selection of more detailed views or ‘pages’ of your data so you can drill down on the points that matter to you. A journey that begins on a timeline of your previous month can end as specifically as the word count on a single care plan. Allowing care homes to reflect on their practices and make informed decisions based on historical data. 

Care is all about understanding, a power that comes from knowledge. Insights updates regularly, ensuring that providers have all the information they need, accurate and at their fingertips. This enables managers to review data from anywhere. Providing you with the flexibility and context to manage your communities confidently. When used in conjunction with Nourish Better Care’s interactions, our powerful data capture functionality, you can rest assured you have everything you need from your digital platform to provide outstanding care and support. Because it is all right in front of you when you need it.  

Insights not only helps care providers understand their past and present but also prepares them for the future. By revealing trends over time, Insights uncovers details of care that might otherwise be overlooked or forgotten in the bottom of a filing cabinet. The functionality unlocks powerful preventative applications of the data you possess. This foresight allows providers to monitor trends and take proactive actions to drive better outcomes and continuously improve your quality of care. Moving your care from treatment to prevention, in line with the government’s ambitions for the NHS. The ability to anticipate future needs and challenges is invaluable in promoting independence in your care community. As well as supporting the people utilising your service to achieve their personal aims. 

Crucially, Insights includes the ability to share the information you are reviewing. This makes it an excellent tool for evidencing compliance with regulatory requirements and bodies. Care and support providers can export and print the dashboard views they want to share with ease. This capability ensures that care homes can confidently showcase their commitment to quality care, and the actions they have taken to provide it. 

To illustrate the power of Insights, let’s review the care and support planning dashboard. This board provides an overview of all your service’s care plans. It further details the status of these plans in a range of ways, such as highlighting those with a high level of need or overdue reviews. Managers can drill down into specific dashboard pages and data points to understand patterns and identify areas for improvement.

This targeted approach enables users to apply filters to the data, such as person supported or a team member. From here you can view specific care plans or see an overview of care plans linked to a specific person. For example, you can review every care plan associated with one of your carers or person with support, check their details and even go straight to a specific care plan on your Nourish system. This helps care providers to apply their focus where the most emphasis is needed.  

Nourish Insights offers a range of dashboards including; ‘Warnings’, ‘Weight Monitoring’ and ‘Critical Information’. All Nourish customers have access to two Insights dashboards for free, our Overview Dashboard and our Skin and Integrity Dashboard. So you can explore this powerful functionality for yourself.  

If you would like to learn more, please contact your Account Manager directly.   

Nourish Insights harnesses the power of data for care and support providers, presenting it in an easily understandable and actionable format. This empowers you to take control of your time and resources, enabling you to deliver the best care and support possible. By understanding the past, staying aware of the present, and preparing for the future, you can continuously improve your services. Driving improved outcomes for everyone in your community, and ensuring you never miss an insight, or an opportunity, again.