Care is always evolving. Over the past five years we have seen a notable increase in the demand for home care in the UK. The population is ageing, and people want to be able to live freely at home for longer. That is why care technology needs to evolve quickly as well. In today’s fast-paced world of home care delivery, frontline teams face mounting pressure to deliver high-quality, personalised support. Often with limited resources and fragmented tools. Traditional systems fall short, leaving carers without the context they need, struggling with poor connectivity, and relying on insecure communication methods.
This blog explores how a mobile-first, context-aware care platform can reshape the way support is delivered.
- Establishing continuity of care by linking each task to a care plan
- Ensuring confidence in care with seamless offline access
- Promoting communication throughout care with secure in-app messaging.
We’ll dive into how this innovative approach empowers carers, improves outcomes, and brings confidence back to every visit.
Connected and contextual care
Information is key to quality care. Carers, especially those in home care, are asked to wear a millinery’s worth of hats throughout their day. On traditional platforms, carers often lack visibility into why tasks are required. This can easily lead to disjointed care, creating gaps and inconsistencies in the application of someone’s plan. Which leads to missed opportunities for better outcomes.
We work with our users to continually review and develop the functionality of our products. We are building out care tasks, interactions and assessments that link directly to care plans. Giving carers real-time context to deliver more informed and personalised support.
The new Better Care at Home app connects each interaction to a section of the care plan. Crucially, including a client timeline for context, so that every interaction is connected. The app provides instant access to critical information, including emergency packs, allergies, and assessments. Ensuring your team knows everything they need for quality home care delivery.
Mobile-first, built for the real world
Of course, all the functionality in the world doesn’t matter if the app doesn’t turn on when you need it. Or, to borrow a phrase from my old football coach, ‘the best ability is availability’. He had a few ways of saying it in fairness, however this is the only one I feel comfortable repeating.
Unreliable mobile signals and clunky interfaces slow down home care delivery. Which leads to frustration for your teams when they don’t have access to the things they need to succeed. Much like a certain unnamed football coach for Castletroy Rovers’s under-12s.
The Better Care at Home app supports care wherever it happens. Whether in someone’s home or on the go. With offline access and intuitive tools that work in real-world conditions.
Offline mode ensures carers can record and access key information, even in low signal areas. Storing the recorded information on the app and uploading it as soon as a connection becomes available. Ensuring no important interactions go unrecorded. Features like appointment views, body maps, and medication tools make care delivery simpler and faster in the field.
We develop all our features with our users. Creating a continuous feedback loop throughout the development process. By co-producing our products, we can ensure that they are both fit for the role, and accessible to the user.
Seamless communication & confidence in home care delivery
Communication is key. It lies at the centre of all successful systems. In home care delivery, disjointed communication between carers and managers leads to missed updates and disparate perspectives. Which in turn can lead to a reliance on unsecure tools like WhatsApp or Facebook Messenger.
Better Care at Home enables care teams to stay connected and informed with secure in-app messaging. Keeping your communications exclusively between your team. With built-in support that is only ever a click away. As well as a Microsoft login to make accessing the platform easier for your users. Features that promote ease of access and collaboration for every interaction.
In-app messaging supports team to team and group conversations securely. Building connections across your service, regardless of where your team are at the time. This can help bridge the distance that naturally occurs in home care delivery. Our integrated guides and user-friendly interface help your team to quickly become comfortable using our app. Allowing for their care to evolve in line with our functionality, as they unlock more time with the people they support. As well as more information about the life that person leads and the care and support they desire. Improving access, auditability, and security for your whole service.
Empowering the future of home care delivery
As the demand for home care continues to grow, so too must the tools we rely on to deliver it. The Better Care at Home app represents a meaningful step forward. Not just in technology, but in how we think about care itself. By working with Nourish users we understand some of the key challenges providers face. Including gaps in information, accessibility issues and fragmented communication. Our mobile-first, context-aware platform empowers carers to provide more informed, responsive, and compassionate support.
With every task linked to a care plan, offline functionality that works in the real world, and secure communication built in, Better Care at Home is more than just an app update, it’s an upgrade. A partner in delivering confident, connected care. And by co-producing with the people who use it every day, we ensure it continues to evolve alongside the needs of the sector.
