Setting your team up for success: Onboarding home care technology with Nourish

A good start is half the battle on the right foot going downhill. Unlike that sentence, onboarding home care technology does not need to be confusing. Whether you are starting your digitisation journey or migrating from one system to another, success is set in the first steps you take. At Nourish Care we are with you every stride of the way, whatever way you want to go. Our training is tailored to each user, with a dedicated Account Manager working alongside your team, plus regular training sessions on a range of key features, a rich library of guides and an easy to reach support team with an in-depth knowledge of both care technology and care communities. We developed our process over the past decade, refining our approach to onboarding home care technology over time.

Our goal is to wrap our system around your service. We achieve this by working with our users to build long lasting partnerships and drive positive outcomes for everyone involved in your community. 

We like to hit the ground running at Nourish. Once you join us, we set you up with a dedicated Account Manager for your team. Many of our Account Managers previously worked in care roles, and they all share a passion for improving care outcomes with care technology and collaboration. Your Account Manager will contact you so they can begin to understand your approach to care. We know no two care providers are the same! That’s precisely why we start working with you to understand your processes straight away.  

Your Account Manager is your consistent point of contact. A resource to help you get started the right way and continue to grow in line with your plans. You see, an Account Manager isn’t just for onboarding, they’re for life. If you are looking to grow your business, adjust your processes, or simply review your options, your dedicated Account Manager will be hand to help guide you. In turn you will guide them through your business. So that together, we can build something that supports you, your team and your community.

In order to effectively shape our system to your service, you need to understand what tools are available. We developed our approach to training over the past decade, matching our approach to the realities of providing home care to maximise efficiency, integrity and availability.  

We offer a selection of routine, group training sessions covering topics that detail the specific aspects of our system. These training sessions give you the knowledge you need to start using Nourish for home care. Whether you are utilising Nourish Rostering or Nourish Community.  

We hold each session topic twice a month. To attend you simply book in for each session as desired. Crucially there is no limit to the number of sessions you can attend or the frequency with which you attend them. This grants providers flexibility when onboarding home care technology. The accessibility of these sessions also makes it easier for care providers to train new hires later on. Rather than taking time out of your coordinator’s day, or paying extra for further training, new hires can book into these sessions with us at your discretion.  

We also offer a library for resources to help you learn at your pace. Whether it is for a specific piece of functionality or a new feature release, our support portal, or ‘Supportal’, offers a wealth of information for our users.   

Our support portal is a ‘living document’. We routinely update the library to continue providing consistent information. Our guides are written to be simple to follow and address frequently asked questions from our users. When we speak of partnerships with our providers we mean it in every sense. Just as our training is shaped by over a decade of experience, our support portal is enriched with feedback, information and experiences drawn from the wide range of Nourish users. Creating a continuous feedback loop of best practice and insight for everyone to share.  

There is no start so strong that it can escape all missteps. That’s why pencils have rubbers and we boast a robust support structure. We have two teams ready to respond to any issues that occur. We appreciate the urgency of home care and our approach to support is underpinned by the tenets of speed, accuracy and accountability. This means we are here for you, when you need, with the answers you’re seeking, and a commitment to resolving your issue. 

Our experience in home care technology taught us the importance of having teams specialised in resolving different issues. These are our Customer and Technical Support Teams. 

Our Customer Support team is your main port of call for everyday enquires. Time is precious in care, and when you need an answer quickly the Customer Support team will be there for you. Whether you’re looking for an example, an export or an explanation, the Customer Support team can help. 

Our Technical Support team are there for the more complex issues. A dedicated team of experts with the time and ability to resolve more involving enquiries and provide comprehensive solutions.  

Together these two teams are positioned to resolve your inquiries efficiently and effectively. 

The onboarding process for any care technology sets the tone for the rest of your experience. From the first moment we are committed to developing a constructive partnership with each of our users. One that is led by you and your dedicated Account Manager. We pride ourselves on the resources and support we offer our users. However, we measure ourselves by the sincerity, understanding and effectiveness of the relationships we build along with way. Because whenever you walk in step with someone, you’re guaranteed to have two right feet!