St James Care – Linden House first adopted Nourish 4 years ago. We caught up with Karen Ward, the Registered Manager at Linden House, to find out what their experience of using Nourish has been like.
About Linden House
Linden House is part of The Society of St James and based in Southampton. They provide accommodation for those who require nursing or personal care including dementia care and substance misuse.
Would you say that information is more accessible with Nourish?
Yes absolutely. It’s so easy to access care plans, risk assessments, contacts, daily routines, fluid charts, falls, medication and more all in one place and at the touch of a button. It’s also really easy to run reports should you need to share these with other healthcare professionals.
How do you think the system has helped you to enhance quality care?
For us, having all the residents information in one place makes it far easier for us to keep track of who needs what, so we can spend more time providing face-to-face care.
Has Nourish had a positive impact on communication within the Linden House team?
Yes! Communication is much smoother since everyone can access records and know what is going on at all times.
What have you found to be the biggest time-saving feature of Nourish?
Being able to instantly download paperless reports. We love saving time and paper and having that information all in one place is really useful.
“The [Nourish] team were brilliant and the training was really thorough. They made it really easy for the whole team to get to grips with the Nourish platform and made everyone realise that if they can use a smartphone, then they can use Nourish. This really put everyone at ease.” – Karen, Registered Manager at The Society of St James’ Linden House
Has Nourish helped you to identify something that you otherwise wouldn’t have on paper?
Yes, it’s much easier to identify patterns in slips and falls, seizure charts and medication management.
Did you have any concerns about going digital?
I was a little worried about the the team getting used to working on a digital device, as not all of our team are as tech savvy as some.
How did Nourish and the team help you overcome these concerns?
The team were brilliant and the training was really thorough. They made it really easy for the whole team to get to grips with the Nourish platform and made everyone realise that if they can use a smartphone, then they can use Nourish. This really put everyone at ease.
What has the on-going support been like since going live with Nourish?
Excellent ongoing support from the Nourish team, great communication.
What is your favourite feature of Nourish?
Emergency information on the front page is a great feature along with live access to resident information.
How has Nourish helped you to report on the care Linden House is providing for CQC purposes?
It’s helped us with running reports to ensure everyone’s care needs are being met and allows us to easily evidence the care being provided to CQC when we have inspections.
