Case Study: Kingsway Care

Kingsway Care enables older people and people with disabilities to stay in the homes they know and love. Infusing home visits with fun, laughter and companionship, the independent home care provider supports people in Brighton and Hove.

Managing Director, Vicky Haines, explains how home care management software, Nourish Rostering, is improving efficiency and empowering care workers in the community.

How long have you been using Nourish?

“We’ve been using Nourish Rostering from the beginning. So we haven’t had to do that transition from paper to digital records. We started to use Nourish in 2021. It allows us to see the big picture and roster our care workers in an intuitive way.”

How does it help?

“We work with a lot of people with dementia or cognitive decline, so continuity of care is really important. Having that same care worker or team of carers is vital, so the people we support get to know them. Nourish lets us roster our care workers easily.

“We have a skills and attributes section. So we can make sure that only the right carer goes to the right people. This allows us to make sure that the package of care runs smoothly, and the person doesn’t get disorientated when somebody new walks through the door.”

“We recently had an emergency with someone who needed an immediate upgrade in the number of hours of care. Within half an hour, we went from delivering one hour of care a day, to 13 hours of care a day. We could see immediately who was available and what our capacity was to be able to put that care in place. It’s things like this that make a real difference.”

Vicky Haines Managing Director

Does it help staff retention?

“It’s hard for carers out there. Nourish aids us in staff retention because we can make sure that we’re providing rosters that work for their availability and allows them to have their own lives. We can see who is where at all times and can easily make changes. It’s really transformational. I can’t imagine having to do rosters on an excel document!”