Conversation is crucial in care. Our understanding is built on our ability to listen. Everyone who provides care is well aware of this dynamic. A lesson we learned over the past ten years by working with our users to improve processes, functionality and outcomes. We are creating our Care Voice Champions to ensure we continue to keep you close to our development process.
We Need to Talk
Too often in technology, we have a ‘story in our back pocket’. An experience someone shared with us when we first started developing software solutions. This story is a great starting point, but it can become stale over time. As a result, developers find themselves working closely to the memory of a challenge, rather than the reality.
Take care notes as an example. The original challenge was digitising a longstanding paper process. The story of carers filling bursting filing cabinets with lonely notebooks echoed in every developer’s ears. This led to several innovations, such as digitising the note-taking process, improving the quality of information available, and making notes easier to review. However, if we stopped talking at this point the innovations would stop too. Thanks to ongoing conversations we developed more specific functionality, like dictation to make recording notes easier, triggers to encourage note-taking at specific times and reporting suites to present the information gathered in more digestible and informative ways.
We created our Care Voice Champions to keep the conversation going.
Care Voice Champions Structure
At the start, we plan to communicate monthly. We will review the effectiveness of this approach and adjust the time frame as necessary. Crucially, it will be entirely up to members of the Care Voice Champions group to engage with a specific topic. We do not require or expect every member of the group to engage on every topic. We appreciate how limited care provider’s time is, and we will make sure this process is swift and simple. Starting out, engagement will primarily be conducted through surveys.
There may be times when we want to have a direct conversation with certain members. These will be requested formally, and well in advance to ensure minimal disruption to your schedule.
The ultimate goal is to build a continuous cycle of engagement and through that strong collaborative links with our Care Voice Champions. We want to make sure that everyone is involved in our journey as a product. We need to understand how you approach care, how our system supports your approach, and how we can work together to drive better outcomes for everyone involved.
Join the Conversation
We know this will not be an easy process. Indeed, we anticipate a few stumbles along the way. That is why it is so important to us to involve you in the process. Stumbling is a natural part of moving forward, just as honest conversations are an essential part of growth.
If you want to have a more direct hand in our growth, please, join Care Voice Champions.
