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Homecare 7th January 2025

Get Home Care Compliance Right with Nourish

By Lorcán Murray

Compliance is crucial for home care providers. Evidencing compliance is vital for care providers meeting regulations and ensuring compliance is important for providers delivering quality care. Whatever form your regulator takes, or whatever reforms they implement, it is vital you can tell your care story. Home care compliance is particularly important due to the incredibly personal nature of welcoming a carer into your house. It requires a feat of great trust on the part of your customers. A trust that is sacred to the quality of care you provide and the standard of your reputation. Any home care business looking to grow and secure new customers needs to be able to tell their care story effectively. One that shows your compliance with established regulations and ability to support your community. 

The right digital partner can help you capture your care stories and share them with all your stakeholders. This can go beyond your regulator, to your wider circles of care and community. All relationships are defined by the trust you share with each party. Nourish Care gives care providers the tools to capture all the information you need, understand it on both a micro and macro level, and build case studies that show the quality of your care.  

Right Here, Right Now

It is vital you capture the right information to tell your care story from your care delivery. Everyday thousands of small acts of personal empowerment are provided through home care. Don’t sell yourself short by letting them slip through your forms! With the right digital care management system you can rest assured your team is recording everything you need.    

Nourish Care records all the information from your team in real time through our app. This simplifies the process of recording, and subsequently reporting, the care you provide. Helping you to tell an accurate care story to your regulator. Home care compliance is further boosted through the audit trail capabilities of our system. This charts all actions on the Nourish platform, giving you a clear timeline of activities. Which in turn ensures care delivered can be easily evaluated to promote quality as well as the right care being delivered to meet people’s needs, wishes and preferences. 

This is particularly important for home care providers who need to report actual appointment times. We offer a selection of call monitoring options, including devices and a start/stop button on our app. This guarantees a wealth of information for your coordinator. Information including the actual appointment times and the location of the sign in, as well as capturing all of the relevant interactions that occur during the appointment.  

Taking your Home Care Compliance from Swift Flicks to Broad Strokes

Each of the interactions captured during an appointment constitutes a data point. What they ate, when they ate, what exercises they did, where they went, what they drank, how they felt. Nourish automatically plots these data points for you, weaving a tapestry of information on your care delivery for you to share.  

You can use the information Nourish presents you with to identify trends. Trends that unlock a deeper understanding of your care for everyone involved with your service. Your coordinators will be able to comprehend the nature of your care on a range of levels. This provides valuable oversight whether you are a small family-run business or operating as a franchise!  

Crucially, it makes it simpler for you to be able to chart and detail your care for your inspector. Show how you engage, understand and respond to the needs of your community over time. A comprehensive, and comprehensible, overview of your service sets the scene perfectly for the nature of your care. Allowing you to then guide your inspector through specific examples and case studies to acquaint them with the day-to-day reality of your care. 

Making the Case(s) for your Care

Case studies are one of the clearest ways to inform people about your approach to care. We have several of them ourselves we’d love you to check out!  

Care is not a static undertaking. Living the life you want is about having the freedom to pursue your interests. Quality home care supports people to do just that. Quality home care software supports providers to record, review and report their life-changing care. 

Nourish gives you the tools to build case studies of the people utilising your service. These case studies detail on a one-to-one level of how you wrap your service around your clients. Demonstrate the unique way you provide care to your community, illustrating how you involve people with support and their circles of care. Document appointments and demonstrate how you respond to your client’s needs as they evolve and develop thanks to your support.  

Our robust home care app makes involving people in their care decisions simple. Voice-to-text technology and note-taking capabilities means your carers can engage directly with your client’s experiences and record them in Nourish. Showing the person-led approach to care that is championed by regulators across the UK and Ireland.  

Tell your Care Story

Home care compliance is more than a box-ticking exercise. It is an opportunity for you to share the incredible care you provide. Too often the true depth of care goes unacknowledged during an inspection. With the right digital home care software you can ensure that every aspect of your outstanding approach is captured.  

Regulations will continue to grow and adapt with time, just as will your service and the communities you support. That’s why it is vital you can tell your care story, utilising home care software you trust. 

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