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Toolkits 15th November 2016

Care Planning 101 – Getting to grips with KLOEs

By Sarag

The care sector is crammed full of different acronyms all of which clamour for your attention as a care provider. One of the most basic and the most important are KLOEs. Over the next coming weeks and months our Care Planning 101 series will focus on each of the KLOEs in more detail, to improve your understanding as a care provider and help you to provide better care.

This article will review what KLOEs means and what you need to look into in order to meet your requirements set by regulators like CQC.

What are KLOEs?

KLOEs stands for “Key Lines of Enquiry” and covers the various different areas, which regulatory bodies such as CQC will investigate when they come to do an inspection of your care setting.

What are the Key Lines of Enquiry?

The key lines of enquiry can be broken down into 5 different areas:

  1. Safe – it means that people are protected from abuse and avoidable harm.
  2. Effective –  that people’s care and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence.
  3. Caring – staff involve and treat people with compassion, kindness, dignity and respect.
  4. Responsive – means that services are organised so that they meet people’s needs.
  5. Well-led – By well-led, we mean that the leadership, management and governance of the organisation assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture.

Why does CQC use KLOEs?

According to CQC they use KLOEs, “To direct the focus of their inspection, our inspection teams use a standard set of key lines of enquiry (KLOEs) that directly relate to the five key questions we ask of all services – are they safe, effective, caring, responsive and well-led? Having a standard set of KLOEs ensures consistency of what we look at under each of the five key questions and that we focus on those areas that matter most. This is vital for reaching a credible, comparable rating. To enable inspection teams to reach a rating, they gather and record evidence in order to answer each KLOE. “

What are you expected to demonstrate when being inspected?

Each KLOE has its own requirements and areas where the regulator will ask to see you demonstrate in order to perform well during inspection. This could be anything from responding to complaints and reports promptly, to involving people in the care they receive. There are a whole host of different ways you can achieve this and we will be looking into each KLOE in more detail in our upcoming articles. CQC will take a close look at your care plans and look at your care plan software if you use one.

How can Nourish support your care provision in regards to KLOEs?

Care management systems like Nourish help enable care providers to demonstrate the care and services they provide more effectively and efficiently. This is done through the provision of complete audit trails for point of care delivery and instant reporting functionality, that the care management system provides. This means when CQC or another inspectorate decides to investigate, you are able to successfully demonstrate the care you provide and show how your organisation meets their requirements when it comes to their KLOEs.

Find out more

To find out more about Nourish can help with your regulatory inspections and compliance, then get in touch today – alternatively you can find out more information by reading the other Care Planning 101 articles found in our blog.

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