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Community is at the heart of quality care. At Nourish Care we are indebted to our community of users, one that spans a range of care types and locations in the UK. We know that the best results come from clear communication and committed collaboration. Our users frequently provide the inspiration and insight that drives the development of our platform. So, it is only natural that we are always looking for opportunities to connect directly with our users. This summer we welcomed over 70 of our valued users to The Gherkin in London for our customer conference. The conference took place over an afternoon and featured idea sharing, our latest product road map and some inspirational talks from guests and Nourish leaders. 

Welcome Drinks at The Gherkin

The best place to start is always at the beginning, and there’s no better beginning than a drinks reception. The conference kicked off at lunchtime with a selection of drinks and ‘mocktails’ provided by the lovely Gherkin staff. It takes two separate lifts to get to the iconic floor 39, known locally as ‘The Helix’. The magnificent view of London’s skyline slowly started to fill with chatter as the attendees made their way up. The sound of conversation quickly filled the floor and provided a wonderful soundtrack to the view. 

Keynote Speaker: Dr Waheed Arian

The Gherkin Dr Waheed Arian speaking

Once everyone had proceeded upstairs to ‘The Iris’, the famous glass dome at the top of the Gherkin for lunch, a delectable chicken ballotine followed by a lemon and ginger posset, it was time for the presentations. The first speaker of the afternoon was the incredible Dr Waheed Arian. The doctor, humanitarian, and innovator shared his story with the audience and his perspective on ‘the business of compassion’. Everyone in the room shared his vision of providing health and care support through passion. He detailed the sense of pride and joy we all receive from working with people, and implored attendees not to fall victim to overt self-criticism at our perceived failures. The last question, ‘what does care mean to you?’ carried with it an implicit instruction, ‘Do not lose sight of what you mean to others’. 

An Insight into Nourish

We all took a break following Dr Arian’s evocative presentation. Upon returning it was time for the Nourish representatives to take to the stage.

First up was Nourish founder Nuno Almeida. Nuno took us through a brief history of the past few years, the pandemic, supply chain issues around the world and reassured us all with the fact that quite frankly, ‘there is no return to normal’. This stark and honest reflection underpinned Nuno’s entire talk. In a world of constant change (did you know there’s 70 elections happening around the world this year?) we turn to the people we trust for support. This rings true in technology as it does in care. Reiterating Nourish’s focus on building our team to be the right people for the challenge ahead, Nuno painted a picture of a bright, and collaborative future. 

The Future of Product Design

Next up was our new Chief Product Officer Matthew Stewart to discuss our new product agenda. Matthew brings a wealth of experience to his role and demonstrated how this is already benefiting Nourish. The talk focused on the key areas of our new product agenda, and how we will be moving forward. Crucially, the session ended with an open Q&A to promote collaboration and idea sharing. Several attendees shared their perspectives and helped further focus the product agenda as we move forward. Co-production is a vital tool for the future development of care, and this is especially true for the development of care technology.  

Nourish Partnership Programme

The development of care technology does not have to be a lonely road, as we learned in the last session of our conference. Our Director of Partnerships and Business Engagement Denise Tack detailed the motivation and success of our emerging Nourish Partnership Programme. She was joined on stage by Camascope’s Customer Director Saurabh Shah and PainChek’s Head of Business Development Tandeep Gill. They explained exactly why our Partnership Programme is ‘not just an API hub’ but a collaborative undertaking. One built on a foundation of philosophical and technological alignment. We look for partners whose background, motivation and vision match ours at Nourish as well as their technology.

The Gherkin Nourish Partnership Programme talk

A Great Inaugural Event in The Gherkin

It was a great day for sharing visions all round. We are deeply grateful to everyone who made the trip to The Gherkin to join us for the day. It was a fantastic time overlooking London Town, learning about our users’ worlds and sharing our plans with them. We can’t wait for the next one, and plans are already in place to hold it in a more northern location so we can engage with our community across the UK.  

The day was a reminder of the size, breadth and impact of the community we are a part of, and the joy and purpose we feel working with you. 

Back to Blogs

The annual clash of ideas, innovations and insights held at the Excel London is only a few weeks away. Care Show London is a highlight of the year, bringing together people from every corner of social care. We will be heading down for the event on the 24th and 25th of April, with a few of our team taking to the stage themselves!

Big Chats in the Big City

Engaging People and Families: The Role of Digital Technology 
24 Apr 2024 
11:45 – 12:15 
Technology Theatre 
With increasing pressure on the health and social care system, enabling people, their loved ones and carers to take a more active role in their care journey may prove imperative. Join Jeremy Baldwin and Al Frisby from Nourish, who will explore the transformative potential of digital technology to promote self-management, family engagement and shared decision-making across social care.

Key Points to be Covered: 

Changing Dynamic: Moving from passive care recipients to active partners in care. 
Digital as an enabler: Practical role of mobile apps, patient portals, wearables, remote monitoring in facilitating communication, collaboration and safe care. 
Providing access to relevant health information, treatment plans, and educational resources. 
Overcoming challenges and ensuring inclusivity. 
Addressing barriers to digital adoption. 
Ensuring accessibility and inclusivity for diverse populations. 

Our aim is to provide valuable insights and practical strategies for professionals, policymakers, and industry stakeholders interested in harnessing the power of digital technology to engage and include people and their families in the provision of safe and supportive care.

Outstanding Conversations

We will also be joining The Outstanding Society on stage for a selection of their panel discussion. 

Data + Analysis = Outstanding 
24 Apr 2024 
14:00 – 14:30 
The Outstanding Society Learning Lounge 

Data has become a hot topic in social care recently. It has a huge potential to shape the way we care, and the way we review the care we provide. Join our Chief Product Office Jeremy Baldwin as he explores the incredible applicability of data to social care processes to help care providers deliver outstanding care. Jeremy will be joined by a panel of industry experts, including friends from our partnership programme, PainChek’s Head of Business Development, Tandeep Gill, and Camascope’s CEO, Kehan Zhou. 
Out Standing Diversity Forum: DE&I – done the outstanding way! 
24 Apr 2024 
15:00 – 16:00 
The Outstanding Society Learning Lounge 

Our Chief Marketing Officer Lee Gilbert will be joining the stage with some Outstanding Society colleagues to discuss diversity, equity and inclusion. Social care has always been rooted in people, community and the goal of helping us to achieve our best lives by working together. In this pursuit our diversity is our strength. The panellists will share the experiences and approaches to promoting the differences that make us who we are, and how they can unite us. 

Reducing infections and improving lives. VIVALDI Social Care 
25 Apr 2024 
11:35 – 12:20 
Care Keynote Theatre 
VIVALDI represents a commitment to using collaborative academic research to address common challenges in Social Care. Through our work with The Outstanding Society we have played a key role in developing and supporting this research. Joining our Clinical Lead and Safety Officer, Carrie Taylor, is an experienced panel to discuss their research into reducing infections in care homes. 

The Care Workers’ Charity Fundraiser

We are hosting a competition on our stand for The Care Workers’ Charity. When you visit our stand be sure to scan the QR code. To be in with a chance of winning a £100 shopping voucher! We ask that you make a donation to the Care Workers’ Charity when you enter the competition. However, it is not required to be included in the prize draw.

A Ticket to London

There are plenty of exhibitors to check out when you arrive at Care Show London. It can be a little overwhelming at first, so we teamed up with Home Care Insight to put together this ‘Top 5’ guide.  

With so much to see, say and do Care Show London promises to be an incredible event not to be missed! You can get a free ticket by following the link below.

Free Care Show London Tickets

Social care is a special thing, and it requires a special person. We all know that it takes a certain something to work in care. The purpose and pride that comes from supporting your community drives so many people in our wonderful sector. For our UK Care Week Voice of the People blog we wanted to know what it was that drew people to work in social care, so we asked them!  

“What drew you to work in Social Care?”

S. Ferron, Birmingham Community Healthcare Trust  
“I’m very passionate to be able to deliver high quality care to palliative and end of life patients at the most important time of their lives.”   

Katie Thorn, Digital Care Hub  
“I work in social care because I basically grew up in it. My grandparents had a nursing home, which my mum then ran. I have many, many happy memories as a kid of running around, just spending lots of time with our residents there. I’ve worked as the carer, worked in operations, worked from the kitchen, and I just love this industry. I think it’s so amazing to get to support people, to really get know them, to find out all of the amazing things they’ve done throughout their lives, and I’m really excited to continue working in social care.”  

Linda Knock, Harmonized Care Limited   
“I’ve worked for Harmonized Care for not quite five years, but I have worked in health and social care for 37 years and I do it because I want to be able to make a positive difference to people and I want to be able to help them to stay in the place that they want to be in, which is their own home usually.”  

Adam Purnell, The Caring View  
“For me it was around the understanding that each of us is going to get old and each of us are going struggle with things that we need in the future and I want to have good care when I’m older so I wanted to join to provide that support for people now but also to inspire future generations so that as a country we can come together and provide the support for the needs that people have.” 

Mathew Onwochei, Dignified Services Limited  
“First of all, because i needed a job, but when I came into the care industry, I found out that I’m giving my best because I’m a passionate about the work. I love people, I’m passionate, I’m compassionate about people. So I give my best because I want to. And I find that I’m doing it and I love it. Now I’ve been there for one year, and I’ve got an opportunity to get a better paying job. I said no because I love what I’m doing. I’m there to put smiles on their faces.”  

Joshua Richardson, Care Workers’ Charity  
“I’m working in care because my auntie is a care worker. I can see how much she cares, see the work she does and how hard she works and how much help that care workers need. Working for the Care Workers’ Charity is a brilliant way of giving back and giving as much help to care workers as possible.”  

Emma Kildare, Birkdale Park Nursing Home  
“The reason I ended up in social care was because I worked in the NHS as a hospital matron for a very, very long time and it became exhausting. I started to go to Burkdale Park Nursing home working on nights just to try and step back from the mainstream but then after a couple of years went on to days and now I’m back being a matron. It’s a completely different environment being within the nursing home sector than it is in the NHS.  

What I enjoy the most is I’ve got an amazing team behind me, the manager is really good, we’ve got a very good relationship, the team are great behind me and I’ve got lots of autonomy to do what I want, to create my own team, I’m allowed to invent new things, implement new changes and we are in the middle of doing an improvement program to try and add loads of bits in that will enhance the home, enhance the resident’s care and we’re also developing all of our staff quite a lot as well.”  

Vicky Lewin, I Care MK  
“I needed to get experience with vulnerable adults which is why I joined care, but I enjoyed it so much that I never left.”

An Industry of Passion

We all come from different walks of life, on different journeys to different destinations. Yet, as we spoke to people for our UK Care Week Voice of the People blog we found the common denominator of compassion and commitment from everyone we spoke to. It takes something special inside you to work in care, and there is something special in care that connects that part of us all together.

You can read more about our time at UK Care Week 2024 here.

Spring has come and with it the new blossoms of ideas and opportunities. UK Care Week sits at the start of the social care events calendar, putting winter to bed behind us. We headed to the NEC in Birmingham excited to connect with so many people from across social care. Throughout the two days we enjoyed a wealth of examples about the potential and power in the future of care. 

On the Stand

Our team immediately felt the energy of the event when we arrived on Wednesday morning. Our stand was a hive of activity as we welcomed old friends and new prospects. Many attendees were curious to learn about the specifics of our system, showing just how experienced with technology social care providers have become.

It also presented us with the wonderful opportunity to catch up with existing Nourish users and share our experiences first hand. Communication is the cornerstone of care for us at Nourish, and one of our favourite reasons to attend trade shows.  

Our Partnership Programme Neighbours

Care is a community. Through our partnership programme we continue to develop integrations with many quality software suppliers in social care. Several of whom were also attending UK Care Week.

Within close proximity were Camascope, Sona, and Blaucomm, turning our section of the show floor into a fun Nourish Partnership Neighbourhood! While only around the corner you could find our friends PainChek, Homecare Association, and the Care Workers’ Charity. Plus Ally came by to say hi while they were visiting the show! 
You can find out more about our partnership programme here.

On Stage

UK Care Week has a reputation for big name guest speakers and insight full industry experts and this year was the best yet.  
There were a number of talks on the development of digital in social care. Digitising Adult Social Care (DiSC) provided an update on their programme, and the success so many providers have experienced since moving from digital to paper. Digital Care Hub shared their expertise, helping to illustrate the importance of safeguarding data and making sure we are able to use technology to innovate in a secure way. In keeping with this theme, they also led a discussion on generative AI and its potential impact on social care. Sharing insights from their ongoing ‘AI in Social Care’ roundtable events, which we are taking part in. 
Our friend James Tugendhat, CEO of HC-One, shared his experience covering a range of topics in his conversation with Sam Lewis, editor of Care Home Professional. James highlighted the importance of having great managers, and how many of the Managing Directors of their homes started as carers, reflecting the understanding and ‘kindness is key’ ethos of HC-One throughout their organisation. 

The CQC was, of course, a common source of discussion. While the new system is still in its teething process it is reassuring to be able to share experiences openly with so many different providers as well as the regulator themselves.

Yes, Minister

The headline act of the event was saved for Thursday afternoon. The Minister of State for Social Care Helen Whately. Care Minister Whately opened her seminar with a reflection on the commitment her government has made to social care, the funds they have made available and the reasoning behind them. She shared her vision for social care, a system with many a range of shapes and sizes, joined but different from the NHS, allowing it to respond to the unique and varying needs of communities across the UK. She also spoke about the success of the digitising social care programme and her continued desire for the adoption of digital social care records. Her session concluded with an open call for questions from the crowd, and a round of one-to-one conversations and selfies with attendees.   

In Bloom

With UK Care Week behind us we are inspired by what we’ve seen and energised for an exciting show season ahead of us. We have Care Show London in April, as well as a number of smaller shows on the horizon. There is nothing quite like meeting people in person and immersing yourself in the wonderful wider community of social care.  

If you’d like to get a more direct idea of what people were saying at UK Care Week you can check out our Vox Pop blog from the event here. 

People drive social care. The people who provide care, those who utilise care, our families and our wider communities. When you want to know about the reality of social care you need to speak to these people directly. So that’s what we did! Starting off at the Care England Conference.

Championing Change

Care England are a force for empowerment and growth in the social care sector. Their recent conference ‘Championing Change’ reflected this focus. The day was filled with engaging discussions and shared insights as a who’s who of positive change in social care shared their stories and perspectives. There remains a lot of work to do in social care to achieve the future we want. But there was also plenty to be proud of on the day, and several attendees took some time to share their experiences with us. 

“What makes you happy to work in social care?”

Sarah Jennings, Majesticare 
“The people that we look after make me happy. Making them happy makes me happy.” 
Prof Martin Green, Care England 
“I think it’s the impact we have on the people we support and I see lots of people who tell me that their lives have been transformed. 

For example, I was with somebody the other day and she told me that she’d been living in her own home, she was really frightened, her husband had died, and then she came into a care home and she said it was a new lease of life.” 
Raina Summerson, Agincare 
“My happiest moments in social care are when we’re taking over the transfer of services that have not been invested in or at risk of closure and you go in and you breathe that new life into someone’s home or someone’s service delivery. You work with them and you work with the workforce, you turn it around and you just have that positive buzz of making a difference in people’s lives.” 
Vic Fitzwalter, Jewish Care 
To increase staff involvement, we introduced a board in the office when a member of staff does something exceptional. They come in, use a different colour pen and write on the board. 
Then we speak about it and give them a clap. The board is full of exceptional stuff. It helps staff morale.  
A lot of times the care team, they’re doing a great job, but they’re not recognised, so this is awesome. 
Emmanuel Ali, Care Managers Ltd  
The technology that we brought into play has really helped us, technologies like Alexa were quite useful because [the people utilising our service] don’t need to wait for anyone of us to do anything for them. They can just talk and get what they like, [such as] people who like music, they just play it without waiting for anyone to come around to help them. It’s about enablement, you know, which they are very happy with. 
Tony Seagroatt, HR Fit for Purpose 
I think of my mum’s experience with social care. To me, what was good about the care home was that, from the manager down, the communication was good with all the staff. Mum’s personal needs were taken care of brilliantly. She also had things that were important to her, like having her hair done. That was done every week. They involved her in all the activities. She was a very social person, she loved being with all the other people in the home. They were very welcoming when we went too. Whenever we wanted to go and visit her in the home. I think it was just a very positive experience for her.” 

Anita Goyal, Goyal Foundation 
My passion and interest is really encouraging young people from schools and colleges to come in and learn about social care so that they can plan and design their career pathway. There’s a great space for careers in social care. And we have our second annual National Care Careers Conference. Which will be held on the 19th of November at the amazing Tottenham Hotspur Stadium. Where we’re just going to give young people an insight and education around the social care sector. It’s a really positive experience. We’re going to have some amazing exhibitors and workshops that will teach and educate young people about various things like dementia. 
I think that there’s much work to be done around that. Especially with educating young people so that they can grow up as being the citizens of the future. Where they can support help and understand how they can contribute to this area of work. Especially with research, with discoveries, also supporting on social care side as well. 
Jodie Allen Cawley, Lifeways Care 
We have an initiative called Quality Checkers, and we have a hundred Quality Checkers in the organisation. They are people with lived at experience, who we support, who tell us about their experiences of the kind of support we provide, and what good looks like. 
We have some quality checkers that go on tour and give us this whole raft of feedback [across our services]. We have 11,000 staff who support almost 5000 people. So we harness all that feedback and then we come together once a year in our national workshop and we work through it all together.  
What people have told us is working about the support we provide and what isn’t working about support provide. Then we co -produce solutions around how we can improve what’s not working and we would celebrate the stuff that is working and we’re doing that in a really interactive way. 

A Care England Conference Celebration

There is so much to celebrate, so much to enjoy, and so much to champion in social care. It is our pleasure to work with so many amazing people, and our privilege to be a part of a community committed to driving positive change.

Why Professional Care Workers Week?

In the UK, the Care Workers Charity (CWC) provides support to carers throughout the year. In challenging times, they are often the lifeline that keeps carers afloat. The CWC also challenges misconceptions and helps shine a light on wonderful relationships, as well as many of the challenges that exist when providing care to others.

Our partnership with the Care Workers’ Charity enables us to support their efforts. So we look forward to every year’s Professional Care Workers Week, where we are able to participate, learn, and celebrate the wonderful world of care and the staff that make it happen.

Professional Care Workers Week Event Guide

Professional Care Workers Week Events

This year we enjoyed many fantastic talks and activities. Monday was spent learning about the realities of social care, how it affects those around us, and how we can drive change and have an impact. It was an empowering day filled with insights, followed on Tuesday by a roundtable on the future of the social care workforce. During the morning roundtable, prominent leaders led discussions, followed by a roundtable led by carers themselves in the afternoon.

Wednesday offered a chance for reflection and self care in the form of a wellbeing seminar led by the Voices of Care podcast host Suhail Mirza and the Care Workers’ Charity’s always inspirational Karolina Gerlich.

Tea Afternoon

Thursday was the day we had been waiting for the most. While we enjoyed taking part in the charity run the previous year, we (our knees) decided it would be better to focus on more sitting based fundraising activities this time.

What better way to enjoy sitting than with a cup of tea and some friends?

Professional Care Workers Week Cupcakes
Professional Care Workers Week Winnie Lurking

A great time was had by all sharing stories and munching on homemade snacks. In order to participate, several people made the trip into the office. This allowed us to catch up with old friends and relax. All for a worthy cause!

Preparing for The Care Show

We also took it as an opportunity to practise some of our games before The Care Show in October. With the games getting a little competitive it was a great chance to test the rules and make sure everything was working before our trip to the NEC.

House of Cards
Professional Care Workers Week The Care Show Multitasking game
Many hats!

Closing Thoughts

The posts of people heading out on the South Downs Trek came through on Friday morning, reminding us of last year’s endeavours, and the people who this week celebrates annually. Professional Care Workers Week is a great time to raise money, but also to take time to appreciate the incredible effort and passion carers contribute to our communities every day.

Our founder and CEO, Nuno Almeida, is featured on Care Home Professional’s cover for July 2023. 

Nuno shares his thoughts on the social care sector, the growth and future of Nourish and how we align closely with the ambitions of our customers. 

“We think we have the best product in the market. What makes the difference is our understanding of how a good digital product – with the right integrations, data science, sector knowledge, when all brought together – can translate into better outcomes for people needing care. We can do this from a single care home to hundreds of locations with a variety of types of care.”

Read the full interview here

Want to know more about how Nourish can work for you? Book a personalised demo with our team and see how Nourish can truly adapt to your care service.

In July, there are a number of events across the country for care services to find out more about Nourish and why using a digital social care records platform is beneficial to your care delivery. 

Some of the events are focused for care services in specific areas to find out about what ICS funding is available in their region. Nourish will be attending the events listed below to give insight into relevant topics, demonstrations of our platform and answer any questions you may have about making the switch to digital care planning. We are working in partnership with Integrated Care Systems to support you with accessing funding and to make your transition from paper to digital as smooth and easy as possible. 

Care & Occupational Therapy Show | 12th July | in person  

At this free one-day event attendees will have the opportunity to make face-to-face connections with key figures in the industry as well as potential suppliers who can add value to your organisation. Attend informative panel discussions on various topics including clinical intervention, occupational therapy assessment methods, advertising ideas for healthcare providers, diagnostic tools and more. 

The Nourish team will be on stand 252 and are available for a demonstration of the Nourish platform.  

Register for the event here.  

Worcestershire ICS | 13th July | in person  

Worcestershire ICS and West Midlands Care Association have organised a Digital Social Care Marketplace event to give care services in Worcestershire the opportunity to find out more information about digitalising care records and funding available. The event will be held on Thursday 13th July, 10am – 2pm, at The Bank House Hotel, Bransford, Worcester, WR6 5JD. 

Find out more and register for the event here. 

How digital can impact the lives of people with learning disabilities and release ICB capacity | 13 July 1pm | Online

Join Paul Skuse (Head of Data & Analytics, Nourish), Lorenzo Gordon (CEO, Maldaba), Charlotte Downing (Membership & Engagement Manager, TSA) and Andrew Kendall (CCO, Alternative Futures Group) to discuss the role of digital and how it supports the life of those with learning disabilities. 

Find out more and register for the event here.  

Suffolk & North East Essex | 13th, 19th  & 25th July | in person 

At Nourish we are working in partnership with your local Integrated Care System (ICS), East Suffolk & North East Essex ICS, to support you with accessing this funding and to make your transition from paper to digital as smooth and easy as possible.     

To give all care services in East Suffolk & North East Essex more information about digitalising care records and funding available, the ICS are hosting three events throughout July: 

You’ll be able to find out more about the funding and how you can digitalise your care records. Digital care planning platforms, including ourselves at Nourish, will also be exhibiting. Our team will be hosting two workshops at 11.10 – 11.35 and 15.00 – 15.25 at all three events. We will demonstrate our platform, discuss what going digital means and outline all the benefits that come with going digital.  

Find out more and register for the event here. 

In June, there are a number of events across the country for care services to find out more about Nourish and why using a digital social care records platform is beneficial to your care delivery.

Some of the events are focused for care services in specific areas to find out about what ICS funding is available in their region. Nourish will be attending the events listed below to give insight into relevant topics, demonstrations of our platform and answer any questions you may have about making the switch to digital care planning. We are working in partnership with Integrated Care Systems to support you with accessing funding and to make your transition from paper to digital as smooth and easy as possible. 

Laingbuisson Care Conference | 7 June |  in person 

This industry leading conference brings together an exceptional blend of key influencers in the sector and with exclusive LaingBuisson insight and world class expertise, this is a must attend event for social care sector leaders. 

Nourish founder and CEO, Nuno Almeida will be on the panel ‘Stream B: Care Home – The changing face of Care Home provision’ at 2.35pm. This panel will give people the room to explore the innovative approaches being fostered in care homes. New technology and acceptance of new ways of working are changing how we care for people, as people regard themselves as consumers who deserve the best care they can access. How do we face the challenges this brings? 

Register for the event here 

Westminster Health Forum | 8 June | online webinar 

This conference’s focus is utilising data to drive health and social care developments. Key stakeholders and policymakers will discuss what measures are needed to improve and transform existing health strategies, and build public trust in order to encourage engagement. There will also be discussions on how health providers can overcome challenges in utilising data to improve services, the implementation of data protection policies, and the development of digital infrastructure to support integration of data-led processes. 

Nourish founder and CEO, Nuno Almeida, will be speaking in the talk ‘Use of electronic patient records to streamline care delivery – integrating records across health and social care, and the role of integrated care records in streamlining service delivery’ at 9.15am. 

Register for the event here 

Black Country ICB | 8 June | in person 

Black Country ICS and West Midlands Care Association have organised a Digital Social Care Marketplace event to give care services in the Black Country the opportunity to find out more information about digitalising care records and funding available. The event will be held in Bescot Stadium, Stadium Suite, Bescot Crescent, Walsall, WS1 4SA on Thursday 8th June between 10am – 2pm.   

Sign up to the event here 

Birmingham & Solihull ICB | 21 June | in person 

Birmingham and Solihull ICS and West Midlands Care Association have organised a Digital Social Care Marketplace event to give care services in the West Midlands the opportunity to find out more information about digitalising care records and funding available. The event will be held in Solihull College and University Centre, Blossomfield Campus, Blossomfield Road, Solihull, B91 1SB on Wednesday 21st June between 10am – 2pm.   

Sign up to the event here

Can’t see an event in your area? Get in touch today to find out how Nourish can assist you with accessing funding and moving from paper-based care planning to digital care planning. 

You may also be interested in:

What is the ICS funding?

Funding for Digitalising Care Records: Year Two

How to access funding for digitalising care records

Technology is an innovative and interruptive force felt across the world, its application as varied as its interpretation. These interpretations have presented themselves across health and social care, in pursuit of better patient outcomes, productivity and connectivity. Noble aims, but a focus on results can cause us to lose sight of the journey. An especially concerning effect for us in the world of social care. A world where the journey matters far more than the destination.

Lorcán Murray, our Marketing Manager, participated in an industry panel discussion at Care Roadshows Glasgow. Focussed on the importance of balancing technology and human connection. The panel consisted of Quality Compliance Systems Head of Social Care Content Lindsay Rees, Scottish Care’s Technology and Digital Innovation Lead Nicola Cooper, Abbey Court’s Care Home Manager Brian Murray and Activist Peter Hope. A verified buffet of experience and perspectives from which we have drawn these five informative morsels.

Care Technologist

Scottish Care has been working hard to support social care in Scotland and help guide its development and effectiveness. A key part of their support for people engaging with technology in care has been the development of their Care Technologist role. A Care Technologist is someone who helps people trial new technology in their care, and find out what solutions would be the most effective for them. This provides the user with an opportunity to test technology and provide feedback on its effectiveness. An endeavour that firmly roots technology in human experience. Providing a resource for the continued improvement of technological initiatives in social care.

Involve People in the Process

Peter Hope had himself experienced the benefits of working with a Care Technologist when introducing new technology into his life. He also made a point of detailing the value of involving people in each step of the process. The difference between offering someone a cup of tea, and going with them to the kitchen to make it together. Self actualisation is at the heart of care, where dignity is experienced and shared in equal measure for all participants. By involving people throughout the process we, in the words of Scottish Care’s CEO Dr Macaskill, “make room for dignity to flourish,” and avoid the trapping of technological advancement purely for the sake of efficiency.

Establish a Baseline

When people bring technology into their care, or really introduce measures of any kind, it is always with the aim of improving their service. However, a common mistake is waiting for these improvements to show up on the ‘eye test’. Establishing the standard of your service before you introduce new technology is crucial, as it establishes a baseline for you to measure your new initiatives against. Otherwise, you can spend far too long trying to work out the specifics of the success and the shortcomings of the changes you implement.

Change Should be Implemented from the Bottom Up

Where you begin your change is as important as the change itself. While decisions are traditionally made at the top of a company, they will never be successful when said success is determined by their ability to trickle down through your company’s processes and positions. Whether it is new monitoring equipment or management software, it must be implemented from the bottom up to ensure it reaches every part of your service and those who rely upon it.

The Importance of Understanding Why

Finally, and most crucially, the power of Why? With new technology so frequently the focus is on more tangible questions; How do we use this system? Where do we apply it? Who is in charge of it? Throughout the onboarding process of any new technology the most fundamental question that everyone in your company and using your service must know the answer to is: Why?

When people know the purpose of their efforts, when people understand the ambition of the new initiatives that are taking root in vital areas of their lives, it is far easier to implement, understand and benefit from technology. Too often we are told simply how, what, when and where. Ensure everyone involved in your service understands why new technology is being brought in, and your chances of success increase significantly, while your ability to get lost down rabbit holes and in the weeds is considerably reduced. When you know why you started something, you also know when to stop an unsuccessful initiative.

These are our five key takeaways from our time on the panel in Glasgow. A thoroughly enjoyable and informative experience, and one we look forward to undertaking again at Care Roadshows Liverpool on the 25th of May.

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