The inaugural Digital Excellence in Care Awards took place at the Nourish Partnership Conference in the Waldorf Astoria on Tuesday 8th September.

Born from the co-produced Digital Excellence in Care Framework, the awards celebrate organisations leading the way in digital care and support. The awards recognise care providers using technology and data with purpose to improve quality, safety and outcomes.

The awards celebrate organisations leading the way across six categories:
Digital Pioneer Award
Data-Driven Care Award
Safeguarding Through Innovation Award
Connected Care Award
Cyber Resilience in Care Award
The Nourish API Trailblazer Award

We caught up with the winners after they came off stage to see what the awards meant to them and their communities!

This is our flagship award tonight, for the provider that hasn’t just implemented new tools, but has genuinely led the way, using digital transformation to change care quality and outcomes for the better.

The organisations shortlisted here all took a different route to get there, and that variety is exactly what makes this category so exciting to present.
Congratulations to the winners: Choice Support!

Runners up: Avante Care & Support
Choice Support
Blackadder

Every organisation using digital systems is collecting data. What separates good from truly outstanding is what happens next, whether that information actually changes a decision, a rota, a care plan, on the same day it’s captured.

This award celebrates the providers who’ve made that leap, from data as a box-ticking exercise to data as part of how care actually gets delivered.

Congratulations to the winners: Lifeways Group!

Runners up: Excelcare
Sanctuary Care
Methodist Homes MHA

Safeguarding is where the stakes are highest. Get it right, and problems are caught early and dealt with properly. Get it wrong, and the consequences can be serious.

This award recognises the providers using digital tools to strengthen incident management and safeguarding practice, and in doing so, genuinely protecting the people they support.

Congratulations to the winners: ivolve care and support!

Runner up: Excelcare

So much of this sector still runs on systems that don’t talk to each other. With one for care records, another for rostering, another for incident management. Each with its own report and none of them agreeing with the others.

This award goes to an organisation that has taken those separate tools and turned them into a single, connected picture. So that the people making decisions can actually trust what they’re looking at.

Congratulations to the winners: Brandon Trust!

Runners up: Twinglobe Care Limited
Blackadder

For the organisation that has embraced true technical partnership and curiosity in how they use Nourish’s integration ecosystem.

This award works a little differently to the others at the Digital Excellence in Care awards. It isn’t decided by submission, it’s chosen by our Director of Partnerships and her team here at Nourish. Recognising the organisations we’ve genuinely seen embrace partnership working and technical curiosity over the past year.

Congratulations to the winners: Principle Care Homes!

You can watch the full Case Study with Principle Care Homes here.

Runners up: Greensleeves Care
Lifeways
Principle Care Homes
Iden Manor Nursing Home
Queen Ann Care

The Care Strategy Forum brings together senior leaders from across the social care sector for two days of discussion, collaboration, and strategic thinking. The event combines keynote presentations, peer-to-peer networking, and focused conversations on the issues shaping the future of care. Fresh from attending the event at De Vere Cotswold Water Park, our Chief Customer Officer Paul Barnes reflects on the conversations, insights, and standout moments.  

The Care Strategy Forum is a uniquely engaging and energising event. One that I always leave feeling genuinely inspired. 

There is something special about being in a room with senior leaders from across the social care sector. For me, one of the greatest privileges of my role is the opportunity to connect with decision makers with diverse perspectives and experiences. These conversations, whether they’re during sessions, over lunch, or in the corridors remind me why this work matters so much. 

If I had to name one thing that makes social care genuinely unique as a sector, it would be the willingness to collaborate. Unlike many industries where competitors guard their insights jealously, social care leaders openly share what’s working, what isn’t, and how they’re navigating the challenges ahead. This commitment to co-production lies at the heart of how we approach technology at Nourish Care. We help each other to succeed. Because ultimately the people we serve are better off when we do. This spirit was on full display across both days at the Care Strategy Forum. 

The need for collaboration between the NHS and social care was perhaps the defining theme of the forum. Understandably so. 

Clare Pelham, CEO of the Epilepsy Society, spoke to this issue with earnest openness. She is, in her own words, cross. Also, understandably so.  

The barriers that continue to exist between health and social care have persistent consequences for people utilising both services. Hearing that frustration voiced so clearly and unapologetically by a sector leader was powerful. And it set the tone for important conversations over the next two days. 

Matthew Douglas from MHA shared a thoughtful and practical path forward for how the two systems might work more effectively together. His contribution reminded the room that while the frustration is entirely justified, there are leaders already doing the hard work of building bridges. There remains a substantial gulf to cross in places, but it is energising to see how much work people are already putting into it. 

Marianne Wanstall from Tricuro added real depth to the conversation. She shared some excellent examples of good practice in Local Authority collaboration. Hearing concrete, working examples of what’s possible was a reminder that the solutions exist. The challenge now, is scaling them. 

Our sector is facing significant pressures. Financial sustainability, workforce challenges, and operational complexity are weighing heavily on providers of all shapes, sizes and specialisations. 

Lynette Barrett from National Star shared some valuable guidance on how to navigate this difficult landscape. Her grounded, practical perspective, informed by her first-hand experience, was exactly the kind of insight that makes this forum so worthwhile. The message was clear. The pressures are real, but with the right approach and the right mindset, they can be managed. 

If one theme cut across almost every session at the forum, it was connected care. To the delight of every attendee, myself very much included, the conversation is moving beyond aspiration and into action. Many discussions covered the practicalities of building connections. That means systems that talk to each other, data that flows where it needs to flow, and information arriving in the right hands at the right time. 

The sector is acutely aware that fragmented technology and siloed data are among the biggest barriers to truly person-centred care.  

I was encouraged by the growing sense of momentum throughout the forum. A recognition that this is more than a technology problem to be solved. It is a cultural and organisational challenge as well. We need to continue to develop strong foundations to harness this momentum. Getting the data right, understanding what needs to be shared and with whom, and building the trust between people to make that sharing happen. These are the foundations on which truly connected care will be built. 

No sector gathering in 2026 would be complete without a conversation about artificial intelligence. What was refreshing about the discussion at the Care Strategy Forum was the quality of the conversation. Kate Doodson from Brandon Trust did a superb job of keeping everyone grounded. She helped the room cut through the noise and focus on what AI can realistically and responsibly offer social care. Both in the future and right now.  

It was a timely reminder of the power of thoughtful, critical engagement with new technology. A particularly striking perspective against the backdrop of breathless enthusiasm and reflexive scepticism filling our social media feeds. (Or filling mine at least!) 

Two days, a huge amount to think about, and the usual warm sense of community that makes this event one I look forward to every year. Particular thanks to Lyndsay Atkinson-Swales from St Anne’s Community Services, who chaired the forum with skill, warmth, and just the right touch of wit throughout. 

I left the Cotswolds with a notebook full of ideas and a renewed sense of purpose. I remain deeply grateful to be part of a sector that truly looks out for one another. The challenges ahead are significant, but so too is the willingness to collaborate, innovate, and learn from one another. That’s what gives me confidence in what we can build together! 

Community and collaboration are central to our approach to care technology and Nourish. We depend upon the insight and experience of our users to shape our future. That is at the core of a true digital partnership in social care, co-production. At this year’s Nourish Customer Conference, hosted in the gorgeous Goodwood House, we came together with care professionals, partners and the wider Nourish community for a day centred around collaboration, innovation and shared purpose.

Our recap video captures the atmosphere, ambition and energy of the event. Highlighting the insightful presentations and product discussions. As well as the moments of connection that happen in between sessions.

The conference was an opportunity to reflect on how technology, partnership and co-production continue to shape the future of social care. Throughout the day, attendees explored new ideas, shared experiences from across the sector and discussed the challenges and opportunities facing care providers today.

One of the strongest themes throughout the Goodwood House Nourish Customer Conference was the importance of working together.

The day showcased the collaborative spirit that continues to drive the development of the Nourish digital ecosystem. From product roadmap discussions to shared experiences from care organisations across the UK. The day reinforced the value of listening, learning and building together.

This commitment to co-production remains central to how we approach innovation at Nourish. We work with providers to ensure that the technology we create is shaped by the real experiences of the people delivering and utilising care every day.

Attendees explored emerging developments across the Nourish platform, including data, AI, transparency and safety. In addition to broader discussions around the future of care technology and operational sustainability.

As with previous Nourish events, the focus was not simply on showcasing technology, but on understanding how digital tools can support better outcomes, stronger communities and more person-centred care.

The energy of the Nourish Customer Conference was electric. It reflected the optimism and momentum shared by everyone who attended.

Social care continues to face significant challenges. But events like the Goodwood House Nourish Customer Conference remind us of the innovation, compassion and expertise that exists across the sector. By bringing together people with shared values and a shared ambition to improve lives, we can continue building technology and support systems that genuinely make a difference.

A huge thank you to everyone who joined us at Goodwood House and helped make the day such a success. We’re excited for what comes next and look forward to continuing the conversation together.

We hosted our AI and Data Conference at Bletchley Park this January. The historic backdrop inspired us to look to the future potential of AI and data in social care. Over the course of the day we heard for customer panels, product managers and Nourish users on and off stage. It was an inspiring event that energised all attendees for the year ahead!

The day started once everyone had settled in to the historic venue. Our Chief Product Officer Matthew Stewart opened the proceedings with an overview of our position on AI, our ambitions for care intelligence, and the odd season joke here and there. This was followed by our Director of AI & Data Sudha Regmi detailing the Nourish view into Analytics, Insights and Nourish AI.

We had two panels with customers, one on either side of lunch. The first panel, led by our Chief Customer Officer Paul Barnes was focussed on Nourish Analytics. Paul was joined by Emma Lindblom, Head of Quality Improvement at MHA, Gareth Williams, Flexible Workforce Manager at Brandon Trust and Benjamin Winfield the Product Owner Lead for Quality and Business Systems at Lifeways Group. They built upon Sudha’s point about moving descriptive to prescriptive with Analytics and the journey of embedding the functionality in an organisation.

Mark Gray, Nourish AI Product Lead, hosted our second panel. It focussed on our new AI platform Nourish Confidence and it’s co-production journey. Our Clinical and Safety Lead Carrie Taylor and Emma Brazier, Business Analyst for Sanctuary Supported Living joined him on the panel. They discussed our journey to finding the right application for AI. As well as how we can change the ways of approaching audits to drive continuous improvement for people with support in addition to how we can bring together different functionality to provide holistic, truly person centred care and support.

Over lunch attendees were treated to a tour of the venue. Getting to take in the history and groundbreaking work that took place in the birthplace of AI.

The best discussions happened in between all of the sessions. We took the opportunity to display many of the new platforms and features of the Nourish ecosystem. Talking to people from across the wide range of care and support services represented by our attendees is always the highlight of these events. We closed on a discussion of our roadmap. And our Chief Technology Officer Jamie Hibbard making a special announcement about our AI Labs!

We are incredibly grateful to everyone who joined us in Bletchley Park. Some of our attendees even jumped on camera with us to share their experiences and perspectives. You can see these Nourish users in the video, and look out for longer versions of their interviews on our social media!

Ozayr Patel, Development Manager, Lancashire County Council
Steve Bowler, Digital Transformation and Implementation Manager, Greensleeves Care
Sian Smail, Health and Social Care Data Analyst, Care Dorset UK
Elliot Goodwin, Area Director, Consensus Support Services
Alicia Ingham, Operational System Improvement Lead, MHA
Jay Harper, Head of Communications and Projects, Rehability UK
Jane Hayden, Head of Technology, Treloar’s
Ross Watson, Senior Product Manager, HC-One
Gemma Pitman-McGrath, Clinical Development Nurse, Barchester
Steve Daniels, Operational Change Lead, iVolve Care & Support

We are so excited for the future of AI & data in health, care and support technology. Find out why on our Nourish AI page.

This October we were very proud to introduce Nourish Safety at Care Show Birmingham 2025. Revisit our session, Incidents, Accidents and Action from the care sector’s headline event. where we explored our exciting new incident and accident management platform Nourish Safety

We discuss the challenges at hand with incident and accident management before moving on to how we are addressing them with Nourish Safety. Lyndsay Atkinson-Swales then shares how Nourish Safety is already helping them to improve lives at St Anne’s Community Services.

Mark Gray, Nourish Safety Product Lead, Nourish Care
Lyndsay Atkinson Swales, Director of Operations and Quality, St Anne’s Community Services
Carrie Taylor, Clinical Safety Lead, Nourish Care

Beyond the numbers, the impact of incidents – 0:00
How we approached the problem – 1:21
Common challenges from providers – 5:15
What we set out to build – 8:25
Solution Pillar 1, remove barriers, quick capture, configurable escalations – 10:07
Solution Pillar 2, encouraging best practise with event specific pathways – 12:10
Solutions Pillar 3, trends, dashboards and our real time event tracker – 17:30
Providers’ Story, St Anne’s Community Services’ rollout – 19:55
Positive outcomes – 22:40
Roadmap – 24:40
Q&A – 27:10

We launched three new products at this years Care Show Birmingham: Nourish Safety, Nourish Transparency and our new home care app. Additionally, we hosted a session on each new product to share our perspective, research and ambition. With Nourish Transparency we spoke about moving beyond dependency.

Our hosts were our Chief Product Officer Matthew Stewart and Data Product Manager Paul Skuse. They took us through Nourish’s collaborative approach to developing Nourish Transparency. Detailing how lived experience and operational realities informed the platform’s development.

Learn how Nourish approach the challenge of identifying the ‘true cost of care’, why we need to support growth throughout care plans and how Nourish Transparency promotes sustainable operations in social care.

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There is a projected funding gap of £4.4bn. However, an accurate estimate is hard to come by as current methods are cumbersome for understanding the cost of care. Our conversations with providers taught us that the bigger problem is lack of transparency.

(Starts at 3:20)

We share some of the insights from our conversations with providers. They highlighted the problem of not being able to truly know someone’s care needs as soon as you’ve met them. We explore the financial, operational and human challenges this situation creates.

(Starts at 5:30)

Paul explains how these challenges shaped Transparency. He talks through the key objectives of the design team, drawing upon the feedback from our interviews with providers.

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A quick tour through our assessment. It details the three key areas we assess and how Transparency simplifies workflows with configurability and an intuitive layout.

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How the assessments translate to Full Time Equivalents (FTEs). A key metric for understanding your true cost of care. This includes highlighting your surplus and deficits and further details.

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We share what our next steps are. As well as some examples of how providers are already using Transparency in their communities. We are very proud of what we’ve built, and we very excited for how we can continue to build upon it!

Find out more about Nourish Transparency and we can work with your service. Contact us directly today!

Care Show Birmingham 2025 was a highlight of this year’s social care calendar. And we had plenty to highlight at Nourish. With two floors and three new products to share we were very excited for the opening bell on Wednesday morning.  

Over two days at the NEC Birmingham, the event brought together hundreds of care professionals, thought leaders, suppliers and change-makers. The energy was electric, the conversations rich, and we captured highlights in our recap video for you. A special shout out to Heather Taylor, National Digital Projects Lead for the National Care Forum for joining us and sharing their experience! 

From sessions on workforce development to digital transformation, regulation, and assistive technology, Care Show 2025 offered a snapshot of where the sector is going. And, crucially, how we can shape it together.  

We even took to the stage ourselves! 

Our Chief Product Officer, Matthew Stewart, joined our Product Manager, Paul Skuse on stage. They 
talked us through the development and application of Nourish Transparency. Highlighting how we can utilise existing information to move beyond dependency. 

Our Home Care Product Lead, Paul Antonioni, shared how Nourish Better Care at Home’s new app is designed for the future. Paul detailed how we champion a mobile first, person led approach for care at home. 

We discussed Nourish Safety’s ability to support turning incidents into action. With Product Lead, Mark Gray, Clinical Safety Lead, Carrie Taylor. And featuring special guest Lyndsay Atkinson Swales, Director of Operations and Quality, St Anne’s Community Services. 

If you’d like to chat in person, we’d love to see you! Check out where we’ll be this November.

Our Concorde Customer Conference was a celebration of everything we’ve been building together with our users, highlighting the teamwork, understanding and innovation that drives us forward

The energy of the day was incredible, as we shared our upcoming roadmap, engaged with innovators from across a range of care and support communities and explored how we can coproduce the best technology, and the best results for providers and the communities they support

Enjoy our short recap video, which highlights the purpose, partnership, and progress we’re making alongside our users here at Nourish

We’re so grateful to everyone who joined us on the day, for their energy, insight and understanding, with 10 amazing years to build upon, and so much planned for the future, there’s never been a better time to come fly with Nourish.

Several of our friends from the Nourish Partnership Programme (NPP) joined us on the day. We integrate with these suppliers. So we can further support a more connected and collaborative care sector. Thank you so much to the partners who joined us on the day. If you’d like to learn more about the NPP click here.

Famileo, Blaucomm Care, Ally Cares, PainChek, Sona, Relish, GHM Communications, Vayyar Care, Camascope, MOA Benchmarking, Workforce, Adaptive Care

At UK Care Week 2025 our Director of Data & AI Sudha Regmi took to the Caring & Sharing stage to address a topic sweeping the social care sector, Artificial Intelligence. Sudha spent time laying out the Nourish approach to AI design and model development. One roted in responsible AI, co-production and transparent modelling.

Sudha draws on her extensive 15 years of experience developing AI models in a range of industries to lay out the potential applications of AI in social care. Starting with data analysis and carrying through to predictive and prescriptive applications of AI. With specific regard to the ‘Triple Aim’ of improving care quality, personal outcomes and care outcomes.

Sudha also explores the guiding aims and design principles that shape AI model’s development. She details potential risks, why responsible, transparent design is crucial and how these tie into the UK government’s responsible AI principles.

Find out more about Nourish Care’s commitment to responsible AI design, and how we are building the future of social care alongside our users.

AI is a discussion taking many forms. In care and support it is vital to ensure these forms always keep the people utilising your service at the forefront of their AI design process. This can only be guaranteed through a commitment to coproduction and collaboration across health and care providers, suppliers and communities.

If you’d like to learn more about how we work with other suppliers, make sure you check out the Nourish Partnership Programme for a list of compatible technologies we integrate with. If you are an exsiting Nourish user, you can contact your Account Manager directly to learn more.

If you’d like to learn more about working with Nourish check out our case studies. We cover a range of care and support types including residential, home care, learning development, mental health and more. Read the case studies here.

We recently attended Scottish Care’s Care at Home & Housing Support Conference 2025

The theme ‘Compassion in Crisis’ highlighted the reality of care at home in Scotland today, the opportunities that lie ahead of us and how we can work together to achieve them

The day featured insightful talks, engaging seminars and an intimate opportunity to connect with people from across home care in Scotland

A crucial aspect of several of the conversations in Glasgow addressed the need to view care for what it truly is, a valuable investment that drives economic growth and community wellbeing at a local and national level

Scottish Care’s Chief Executive, Donald Macaskill 
Dr Macaskill discusses the focus of the event. He also details the incredible potential of home care. Explaining how care can be good for both society, and the budget.

Scottish Minister for Social Care and Mental Wellbeing, Maree Todd (SNP)
Minister Todd speaks passionately about home care. She draws upon her personal experience in health and care to understand the needs of the sector. Her insight informs her calls to change the perspective of social care from a ‘cost’ to ‘investment’.

Scottish Care’s Technology and Digital Innovation Lead, Nicola Cooper
Explains the importance of responsible AI. And why keeping a ‘human in the loop’ is so important when building AI models.

You can watch other recap videos and read more about Nourish here.